Mike Wood
Main Page: Mike Wood (Conservative - Dudley South)Department Debates - View all Mike Wood's debates with the HM Treasury
Concentrix: Tax Credit Claimants
Mike Wood Excerpts(7 years, 7 months ago)
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Mike Wood (Dudley South) (Con)
Like many colleagues, I have seen a substantial spike in the number of tax credit inquiries following the letters from Concentrix. Our constituents expect action to be taken to ensure that benefits and tax credits are paid to the right people, and not to people who should not qualify for them. They also expect that process to be fair and sensitive. It is clear, however, that that has not been the case with Concentrix. So I am relieved—indeed, delighted—that the contract with Concentrix will not be renewed. However, we need to consider a number of questions, many of which were raised by the right hon. Member for Slough (Fiona Mactaggart), about whatever contract or system replaces the current Concentrix contract.
The first question is about the letters coming from Concentrix, including the form and style of those letters. In addition to letters that a number of my constituents have shown me, I have seen one of the letters that a member of my family received. Frankly, I would not have assumed that that letter came on behalf of the Government. It was of very poor quality; the letterhead looked as if it had been scanned in or computer-generated; and to all extents and purposes it looked like a scam, and I would have been very reluctant to responded officially to it.
We have spoken about the burden of proof and where it should lie. We also must consider the standard of proof. Concentrix has been treating the standard as beyond the realm of possibilities instead of on the balance of probabilities, and that is entirely inappropriate, particularly given what it calls the evidence. Data from credit searches and the like may be useful intelligence for starting further investigations, but they are not, in themselves, evidence. I am pleased that the contract is not being renewed, and I hope that the Minister will be able to give us some reassurance.