Victim Support

Mike Weatherley Excerpts

Wednesday 8th June 2011 Westminster Hall

[Mike Weatherley (Hove) (Con)]

It is a pleasure to serve under your chairmanship, Mr Scott. I thank my hon. Friend the Member for St Ives (Andrew George) for securing this much-needed debate on the support available for victims of crime.

I want to raise two separate points. The first relates to victims of car theft. BBC “South Today” recently contacted me about a constituent of mine who had had his car stolen. When the police informed him that the vehicle had been recovered, he was obviously pleased, and he agreed to the police request to fingerprint the car in an attempt to find the perpetrator. When he had managed to recover his vehicle from the police, one can well imagine his surprise when he, as a victim of crime, was also presented with an £80 parking charge and a release fee of £150. That is not an isolated incident—it is Government policy and has been since 2005. Victims of crime are treated as if they had parked incorrectly or abandoned their vehicles, which have then been towed. In this case, Sussex police responded that it acts in accordance with the law. I am sure that hon. Members agree that such a policy merely adds insult to injury for the victims of crime and needs to be re-evaluated. I ask the Minister to review the guidelines urgently.

My second point is rather longer and relates to issues that have come to my attention in my capacity as chair of the newly formed all-party parliamentary group on retail and business crime. I will focus on victims of crime in a business context, with particular reference to the small business sector, which is disproportionately targeted and for which less support is available. The APPG inaugural meeting on 29 March was attended not only by an impressive number of hon. Members, but by business representatives who sit on the National Business Crime Forum, whose members collectively represent hundreds of thousands of businesses across the UK, and by the press, including representatives from Crime Reduction Partnership News, Retail Newsagent and Retail Express.

At the meeting, we heard that the trade magazine Retail Newsagent carries weekly stories about shopkeepers who have been victims of crime, ranging from systematic shoplifting to assault, robbery and murder. Many of us remember the high profile murders last year of convenience retailers for little more than the cash in their tills, cigarettes and candy. Indeed, Retail Newsagent reported:

“It is now true that running a corner shop is statistically more dangerous than joining the police force when it comes to losing one’s life in the course of the working day”.

The Sentencing Council needs to recognise the vulnerability of shop workers to assaults by establishing clear guidance, which does not exist now, to protect retail workers. Retailers rightly feel that their cases are relegated to the realms of victimless crime by the justice system.

We heard from Crime Reduction Partnership News that crime and disorder reduction partnerships incur nominal costs to operate—it can cost £350 a year to gain the necessary professional indemnity and public liability insurance coverage for a village or town. In some cases, towns and villages find it hard to raise that sum, and Crime Reduction Partnership News reported that if the Government underwrote CDRPs, as they do neighbourhood watch, it would be a huge help. The challenge would normally be developing appropriate insurance models, but such models already exist for neighbourhood watch. The precedent in underwriting neighbourhood watch schemes can realistically be applied as the model for underwriting CDRPs. It would have a huge impact on levels of crime for a relatively negligible cost, so the Government should look into doing so.

The increasing devolution of power to local authorities carries its own problems. Issues exist with a lack of standardisation from one police authority to another in reporting crime. That has an impact on businesses that work nationally or across several local authorities, and the lack of a joined-up approach manifests itself in a difficulty in meaningfully tackling organised crime. When the Localism Bill is enacted, we will all have to be vigilant to ensure that the unintended consequence in our communities is not that victims see bureaucracy getting in the way of a collaborative approach to bringing organised criminals to justice.

Who is most at risk? A recent Federation of Small Businesses report shows that community-based, convenience retailers are significantly more vulnerable than any other category to high-value robberies, with 41% of the total sector losses, and almost double the value is stolen from them as is stolen from supermarkets. That is unsurprising considering that independent businesses are likely to be open at unsociable hours with fewer staff and fewer sophisticated security measures than supermarkets. A discussion needs to be had with police representatives across the country to build a strategy specifically to address the disparity in vulnerability to crime of large and small businesses and how that disparity can be combated.

One huge concern is the under-reporting of crime. Businesses often fail to report crimes as they feel an inadequate amount is done to justify taking the time to respond. Retailers report that crime is often lost in crime reporting figures and there is little practical recourse to bring criminals to justice.

It is not all bad news though, because there is some support available to victims of crime provided by both the private and the public sectors. In the case of the former, there are instances of industry providing solutions in the spirit of the big society, such as Facewatch. That initiative is designed to help victims of low-level crime and create an online partnership between premises, such as bars and shops, and the police. Using Facewatch, a victim can not only get an instant crime reference number from the premises, but can also call CPP card protection, which will arrange for the cancellation and reissue all of their cards for free, even if they are visitors to the UK, with just one call.

I referred to the reluctance of businesses that have been victims of crime to report it, and that is not just anecdotal. Victim Support, which does tremendous work supporting victims of crime on behalf of the Ministry of Justice, concedes that it has trouble connecting with victims, and the way in which crime is recorded often lets victims fall through the support net. For example, if a shopkeeper lives above their shop and a crime is committed in the premises below, it is recorded as a business crime, whether or not the retailer has been assaulted, but the premises is also their home, and in any other circumstance the victim’s details would be passed to Victim Support to give the appropriate advice and assistance. That is but one concrete example that demonstrates that more needs to be done to bring police representatives, organisations such as Victim Support and business representatives together to discuss how police reporting can change for the better, so that existing resources can be adequately utilised.

Unfortunately, victims of crime have few statutory rights within the criminal justice system, and what rights they have are under threat. Victims of crime have the right to receive a basic level of service from each criminal justice agency under the code of practice for victims of crime. Everything victims are entitled to under the code is pretty basic—the sort of things that one would assume victims would receive automatically from the criminal justice system. Unfortunately, the code is under threat as part of a Ministry of Justice review of support for victims and witnesses. The Government have already removed the duty on local criminal justice boards to report on their compliance with the code, which means that no one is monitoring compliance with it or holding agencies to account where they fail to comply. There is a danger that the Government will downgrade the code or abolish it altogether, which would mean that victims of crime would have no statutory right to receive a decent level of service from the criminal justice system. Abolishing the code would be a serious retrograde step and would turn back the clock on victims’ rights.

The issue is not only about how we deal with crime and its victims, but about the perception of crime, which is paramount. It has a huge detrimental effect on the confidence of people who enter or remain in the independent business sector. Following the murders of Gurmail Singh and Jashbhai Patel in Huddersfield last year, a survey of retailers’ perceptions of crime by the National Federation of Retail Newsagents gathered some startling results: 51% of respondents stated that they expected crime to increase; a staggering 31% were unsure as to whether their business could even survive the next two to three years; and 57% thought that the police could do more to deter crime. However, the report demonstrated a high level of contact with neighbourhood policing units, which is a positive indication of the big society at work.

I draw attention to the work of Baroness Newlove, the Government’s champion for active safer communities, and her report, “Our vision for safe and active communities”. She says:

“The report calls for a change of culture on the part of communities, no longer seeing crime and ASB in their neighbourhoods as ‘someone else’s problem’; and on the side of services, going beyond simply asking communities what their problems are, to seeing them as equal partners in dealing with them.”

My hope for the newly formed all-party group is that it becomes the bridge that fosters the necessary dialogue that business is so desperately calling for. I welcome every colleague present to come along to our next meeting to discuss the experiences in their own constituencies.

[Tom Brake]

There will be a statement later today about the national crime agency, which will have, among other things, a command that will look at economic crime. What expectations, if any, does the hon. Gentleman have of how that may be able assist the businesses that he is talking about?

[Mike Weatherley]

Businesses, as I have been explaining, have a real problem with crime, but the justice system does not seem to address that in the same way as it recognises individuals. I look forward to the statement and will review it with interest to see how it can assist.

I will close my remarks with three key questions to the Minister. First, what are the Government’s plans to re-evaluate the manifestly unjust policy whereby police treat victims of vehicle theft as if they had been irresponsible in abandoning their cars by charging them parking and release fees? Secondly, what measures do the Government propose to put in place to mitigate the impact of reduced provision of services to victims of crime, with particular reference to Victim Support’s recent appeal to the Department for transitional funding to oversee the period of restructuring to ensure that services are not drastically or adversely affected? Thirdly, will the Minister attend and perhaps address an upcoming meeting of the all-party group to discuss how the Government could support victims of crime in non-domestic cases, where support is even more lacking?