Business of the House

Mike Crockart Excerpts

Thursday 17th July 2014 Commons Chamber

[Mr Hague]

Those are very important issues, as I remember all too well from my time as Secretary of State for Wales. There will be intense and continuing concern in north Wales about them. We have just had an urgent question on the matter, and I think that it was well understood across the House that the terms of reference for what the Home Secretary has announced must be got right and that the right person to lead the inquiry must be found. Indeed, the right hon. Member for Leicester East (Keith Vaz) made that point earlier. I know that the Home Secretary will want to keep the House updated on that and on the other matters the hon. Gentleman raises.

[Mike Crockart (Edinburgh West) (LD)]

One month ago the Pakistan army launched Operation Zarb-e-Azb against militants in north Waziristan, but it did so without giving any prior notification to the civilian population, in stark contrast to previous operations in Swat and south Waziristan. May we have an urgent statement from the Foreign Office to update the House on what is being done to help the now 1 million internally displaced persons, many of whom fled their homes with nothing, and on what assistance the UK Government and others can give?

[Mr Hague]

The hon. Gentleman is quite right to raise those important matters and the terrible circumstances for many of the people affected. The Government of Pakistan face a tremendous challenge in establishing order and defeating terrorism in parts of the country, so we should show some solidarity with the Government of Prime Minister Nawaz Sharif in doing that. The hon. Gentleman will have opportunities to raise those matters in Adjournment debates and in Foreign and Commonwealth Office questions next Tuesday.

Business of the House

Mike Crockart Excerpts

Thursday 19th June 2014 Commons Chamber

[Mr Lansley]

Actually, I think that I did hear an answer to the hon. Gentleman’s question. The purpose of any agency of that kind is to cover its costs. Its charges should be set, and prudential levels of surplus will enable it to cover those costs. There would be no merit in running it in any other way.

The hon. Gentleman asked whether the Passport Office was being run as a service to the public. It is, absolutely. As is clear from the answers given by my right hon. Friend the Home Secretary during yesterday’s debate, substantial steps are being taken—through the helpline, the provision of additional front-line staff, and the waiving of charges for urgent applications when people have to travel—to ensure that the service to the public is achieved as we wish it to be.

[Mike Crockart (Edinburgh West) (LD)]

Last week a tribunal judge gave the nuisance call industry the green light to cause misery to millions by deciding that the sending of illegal and unsolicited texts on an industrial scale failed to cause

“serious harm or serious distress”.

On 30 March, the Government published an action plan that included measures to deal with the problem. May we have a statement from a Minister in the Department for Culture, Media and Sport outlining what progress has been made, and when we can expect less planning and more action?

[Mr Lansley]

I am grateful to my hon. Friend for that question, because we have discussed this issue on a number of occasions and it is of importance to Members and their constituents. As he rightly says, the Government brought forward the action plan on 30 March. We are continuing to look, together with the regulators, at how the system of penalties for those breaking the code can act as the necessary disincentive to this kind of behaviour. I will ask my hon. Friends at the Department for Culture, Media and Sport when they think it might be appropriate to update the House and how we might do so.

Business of the House

Mike Crockart Excerpts

Thursday 4th July 2013 Commons Chamber

[Mr Lansley]

I am sure the House will agree with the hon. Gentleman that that is a most unsatisfactory situation, which might apply in other constituencies. I do not know whether he has had an opportunity to raise it with my hon. Friends at the Department for Environment, Food and Rural Affairs, but if he has not I will certainly draw it to their attention and ask them to respond. I know in my own constituency and elsewhere that there can be difficulties with people bringing horses on to land and then sometimes simply abandoning them, and the responsibilities of the landowners in those circumstances can be very onerous.

[Mike Crockart (Edinburgh West) (LD)]

Accessing Government services using 0845 numbers can cost as much as 41p per minute via mobile phones. May we have a statement on what progress the Government have made on transferring this access to local-rate 0345 numbers to ensure that the Government do not directly profit from the delivery of their own services?

[Mr Lansley]

My hon. Friend makes an important point. The Government are aiming, as far as is possible, through the digital by default strategy, to give members of the public access to direct online channels of communication, so that they do not have to rely on telephony so much. Some departments, such as Her Majesty’s Revenue and Customs, have made considerable progress in moving away from 0845 numbers; I am told that 95% of its personal tax callers now use an 03 or equivalent number. I know from my experience at the Department of Health that part of the principle behind the shift from NHS Direct to the 111 telephone system, which is in principle the right thing to do, is moving away from an 0845 number to a simple, easy to remember and free 111 telephone system.

Business of the House

Mike Crockart Excerpts

Thursday 7th March 2013 Commons Chamber

[Mr Lansley]

The Opposition have decided to debate tax fairness next week, so the hon. Gentleman might like to contribute to that debate. Government Members will also be able to contribute to it, and to highlight the fact that somebody on the minimum wage who is working a full week will have seen their income tax halved under this Government as a result of the increase in the personal allowance.

[Mike Crockart (Edinburgh West) (LD)]

Today is world book day, and children up and down the country are going to school dressed as their favourite characters. I have joined in by dressing as Andrew Fraser, the Social Democratic party MP for Edinburgh Carlton in Jeffrey Archer’s book, “First Among Equals”, who ends up in a coalition Government in this very House. May we have a statement from the Department for Education on what it is doing to support school libraries, to ensure that such outlandish and far-fetched works of fiction are available to all?

[Mr Lansley]

I am sure that I am not alone in having found the school library my favourite place to be when I was at school. My hon. Friend might not realise that I, too, am in costume. I am taking the part of the Chief Whip—with apologies to the Parliamentary Secretary to the Treasury—in my good friend Michael Dobbs’ book “House of Cards”. I am dressed as such.

Business of the House

Mike Crockart Excerpts

Thursday 28th February 2013 Commons Chamber

[Mr Lansley]

The commercial decisions of Tesco are not a matter for me. My hon. Friend the Member for Harlow (Robert Halfon) is in his place. I am sure that he, like the hon. Gentleman, has issues to raise regarding the decisions that Tesco has made. However, they are commercial matters for the companies concerned.

[Mike Crockart (Edinburgh West) (LD)]

May we have a statement from the Department for Business, Innovation and Skills on what it is doing to prevent identity fraud? I have recently received complaints from a constituent that his address has been used on two separate occasions in the registration of new companies without his knowledge or permission. The Government should not be complicit in any form of identity theft.

[Mr Lansley]

My hon. Friend makes an important point, and I will speak to my hon. Friends at the Department for Business, Innovation and Skills to secure a response to it. In so far as the Government have regulations and require people to be on databases, it is important that the information is valid and reliable.

Business of the House

Mike Crockart Excerpts

Thursday 13th December 2012 Commons Chamber

[Mr Lansley]

The right hon. Gentleman raises an important point. If I may, I will seek a response to the point he rightly makes from my colleagues in the Northern Ireland Office.

[Mike Crockart (Edinburgh West) (LD)]

The charity Gingerbread has launched a campaign to ensure that single parents are not disadvantaged in the job market. In my Edinburgh West constituency, three in every 10 families with dependent children are headed by a single parent, which is more than 3,000 families. May we have a debate on what action can be taken to improve access to affordable child care and encourage more employers to adopt flexible working practices?

[Mr Lansley]

From our point of view, one of the important things in this context is the overall employment situation, which is very good. We have seen from the latest data that the number of women in work is up 236,000 since the election, while unemployment among women has fallen during the quarter by 21,000. We have to ensure that women in particular are assisted back into work through the Work programme. Expanding access to child care is important. My hon. Friend will know that the Deputy Prime Minister has announced on behalf of the coalition Government that the number of two-year-olds receiving nursery care is being doubled to cover an extra 130,000 children, with an additional £200 million going into child care support under universal credit as well.

Business of the House

Mike Crockart Excerpts

Thursday 1st November 2012 Commons Chamber

[Mr Lansley]

The House will share the hon. Gentleman’s sense of shock and outrage in relation to that death. My understanding—I am happy to correct this if I am wrong—is that the Home Secretary made it clear that there was a change in the security assessment for mainland Britain, but not for Northern Ireland. I will talk to my hon. Friends at the Home Office, who continuously consider and assess these matters.

[Mike Crockart (Edinburgh West) (LD)]

Today is the first day of Movember, and who can forget the transformation in a previous year of the Deputy Leader of the House into Tom Selleck? Can time be set aside for a debate on men’s health and awareness of prostate and testicular cancer in particular? We need to do all we can to overcome men’s reluctance to discuss these issues and drive down the high number of preventable deaths.

[Mr Lansley]

My hon. Friend makes an important point and I share his view. I hope that tens of thousands of people across the country will demonstrate their support for Movember. We need to ensure that there is just as much recognition of the symptoms and of the necessity of seeking medical advice and diagnosis for cancers that affect men, particularly prostate and testicular cancer, as there is about breast cancer for women. In the past, we have made some successful steps forward on breast cancer that have led to improvements in diagnosis and survival for women, and we now want to see that happening for men with prostate cancer.

General Matters

Mike Crockart Excerpts

Tuesday 18th September 2012 Commons Chamber

[Mike Crockart (Edinburgh West) (LD)]

I wish to tackle the important issue of nuisance calls. Like many Members, I am fed up with receiving nuisance calls on my mobile and home telephone, and unsolicited texts sent to my mobile. It is a real problem for many of my constituents, much as cold-calling in person was many years ago. It was mainly energy companies who indulged in cold-calling in person, but thanks to many local campaigns across the country, most of the big six energy companies have stopped the practice. It is time to turn our attention to the issue of nuisance calls and texts.

There were 650 million silent calls made in the UK last year, and 45 million spam texts sent in Europe last year and every year. Some 3 million UK adults will be scammed out of £800 each this year by fraudulent marketing calls. It is clear that we have an industry in crisis and a country under siege. People should not have to put up with this menace, which puts many vulnerable and elderly people at just as much risk of fraud as if the crook or pushy salesman turned up at their door unannounced. Yet the two Departments responsible for various aspects of the industry—the Department for Culture, Media and Sport and the Ministry of Justice—do not seem to think that there is a need for any change in legislation.

In response to a letter that I sent him, the Under-Secretary of State for Culture, Olympics, Media and Sport, the hon. Member for Wantage (Mr Vaizey), said that although the Government do not believe that sweeping changes are necessary to the regulatory framework, the Ministry of Justice continues to keep the Information Commissioner’s Office powers under review. Thousands of people disagree and are backing my campaign to restrict this nuisance. They say that their experience shows that the current situation is simply not good enough. Many people have shared their horror stories with me. I would welcome the chance to meet Ministers from DCMS and the Ministry of Justice to discuss the issue.

The Sunday Post in Scotland has helped to promote my campaign nationally, and a spokesman for the newspaper recently told me:

“It's clear from the overwhelming response we have had from our readers this problem plagues our daily lives.

And yet regardless of asking for them to stop—and sometimes taking steps to halt them—the onslaught continues.

The will is there from people to put on an end to this once and for all. Now is the time for the Government to act on that will and strengthen existing legislation.”

I could not agree more.

Since launching my campaign only four weeks ago, over 10,500 people have signed the campaign petition at no2nuisancecalls.net—sorry for the plug. Like many others, I know that I have not had a fall in the last five years and am not entitled to any more payment protection insurance compensation, and I certainly do not want a payday loan. Nevertheless, I am continually contacted by text and phone by companies offering me those things.

I am registered with the Telephone Preference Service for both home and mobile numbers, but even that does not stop the onslaught. According to Ofcom figures, complaints to the TPS about unwanted marketing calls jumped to almost 10,000 for the month of July. That compares with just over 3,000 in December last year. In an online poll of 4,000 individuals for Which? magazine, 76% of respondents said that despite signing up to the TPS, they still receive many nuisance calls. Only 1% rated the service as excellent and said that they no longer received nuisance calls. Once again, the Under-Secretary seemed to miss that point; he said that the TPS was generally successful in reducing the number of unsolicited marketing calls received. That is not the experience of the majority of people registering with it.

Ofcom suggests that increased activity by PPI and accident claims companies is partly to blame for the rise. The problem is partly the result of the fact that PPI calls are not classed as sales calls but as a service or marketing calls. On texts, the law says that there must be an unsubscribe option such as “Reply STOP to this number”. However, there are two problems with that. First, there are serious worries about how much it would cost to send such a text. Secondly, such a reply tells the sender that the number is genuine and in use, which might merely engender further contact from that company and from others.

Recent research by the Association of British Insurers has found that more than three quarters of people—78%—have been contacted by a claims management company asking if they have been involved in an accident or mis-sold payment protection insurance. The ABI found that 92% of those who received such a message from a claims management company said that it was not relevant to them.

Complaints about abandoned or silent calls trebled in 2012, rising from 957 in December 2011 to 3,390 in July 2012. That is probably only the tip of the iceberg. In May 2011, the Information Commissioner’s Office was given powers to fine companies up to £500,000 if they broke the rules on unsolicited texts and phone calls. To date, however, the ICO has failed to prosecute any company for breaking the rules, in spite of the fact that it has received more than 7,000 complaints this year—a 43% increase on last year, when fewer than 5,000 complaints were received for the entire year.

I understand better than most the difficulties involved in carrying out complex police investigations, but we must understand what prevents those investigations from leading to prosecutions and fines. Until an example is made, those companies will carry on unfazed. The ICO has done great work on fining companies that fail to look after their data properly, but the strongest action so far on breaking of the legislation governing unsolicited calls and texts was a strongly worded statement in July this year which talked of the ICO “baring its teeth”.

All of that points to a huge problem that is on the increase—indeed, it is out of control. Some companies offer a service to help protect people from unwanted calls, but it can be costly—anything from £35 to £100—and often those companies are not up front about the charges. To be frank, why should we have to pay for such a service anyway? I believe, as do the 10,000-plus people who have signed up to my online campaign, that we have the right to be free from such calls without having to pay for the privilege.

As I have said, the problem is out of control, and requires urgent action. The Information Commissioner desperately needs to have the power to end this menace. I am therefore calling for the Information Commissioner’s powers to be strengthened to take in all forms of unsolicited contact, and for a single point of contact for any individual wishing to protect their privacy and block unwanted calls, texts, faxes and e-mails. That express wish should be taken seriously and acted upon.

I simply do not understand why we continue to allow this to happen, and why we are so permissive about our telecoms contact. If Barclays or HomeServe—two companies that, between them, were fined £5 million for silent calls—were knocking on our vulnerable granny’s door every day, then running away before she answered, we would be appalled. Instead, we tell those companies that they can do that only one day in 20: 5% of their calls are allowed to be silent. If claims management companies were knocking on her door, then bullying her into making PPI claims or taking payday loans, we would be up in arms. Instead, we hide behind the claim that those are merely surveys. If, because of all of that, we had to hire a doorman at significant expense to filter all the unwanted people at the door and only allow real visitors in, that would be completely unacceptable, yet that is the awful, frightening telecoms reality for many older, vulnerable members of society. It simply cannot continue. It simply must stop.

Business of the House

Mike Crockart Excerpts

Thursday 28th June 2012 Commons Chamber

[Sir George Young]

The hon. Lady is right to draw the House’s attention to the debt that we owe to all those who work for the House and provide such a high-quality service, often in challenging circumstances. I understand that the contract for the switchboard operation has been awarded to Capita as part of the initiative of the House of Commons Commission to reduce costs. The hon. Lady’s concern is not primarily a matter for the Government, but it is a matter for the Commission, so I will raise it with the Commission and see whether there is a role for us to play in minimising the dislocation of her constituents.

[Mike Crockart (Edinburgh West) (LD)]

Will my right hon. Friend arrange for a debate on the functioning of Her Majesty’s Revenue and Customs, especially in relation to the extra funds made available to it to deal with tax avoidance and tax evasion? It appears to me that it is the media that are finding high-profile tax avoiders, while HMRC is chasing one of my constituents for small overpayments of tax credits from more than 10 years ago. I am sure that is not what the extra resources were intended for.

[Sir George Young]

I am sure my hon. Friend will take up with vigour the case of his constituent who is being pursued for tax credits. We all know from our own casework that quite often tax credits are overpaid through no fault of the constituent, and then some time later HMRC asks for the money back and it is not there.

On my hon. Friend’s first point, the Government have given £900 million in extra resources to HMRC specifically to bring in more tax, and we estimate that that will bring in an extra £7 billion of revenue.

Business of the House

Mike Crockart Excerpts

Thursday 17th May 2012 Commons Chamber

[Sir George Young]

We had a debate on the national planning policy framework in the last days of the previous Session, so I cannot promise another in the near future, but my hon. Friend raises an important issue which I will share with Ministers at the Department for Communities and Local Government. I will also ask the Secretary of State to write to her to try to address the particular concern that she has raised.

[Mike Crockart (Edinburgh West) (LD)]

May I ask the Leader of the House to arrange for a statement from a Minister in the Department for Work and Pensions on any ongoing improvements to the work capability assessment and its related appeals process? With official figures showing that only a third of appeals are successful, rising to 70% for those helped by citizens advice bureaux, and with six to 12 months’ delays in receiving the results of appeals, far too many of my constituents are still being left without support, for entirely dubious reasons.

[Sir George Young]

I understand my hon. Friend’s concern. He will be aware that my right hon. Friend the Secretary of State for Work and Pensions is in his place, and that he will respond to the debate later today. Perhaps he will refer, in his wind-up speech, to the Harrington reviews that are now under way, and that have been set up specifically to address the issues to which my hon. Friend refers. I know that my right hon. Friend will do what he can to allay those concerns.