West Coast Main Line Franchise
Debate between Mike Amesbury and Jesse Norman(1 year, 2 months ago)
Commons ChamberRead Full debate Read Hansard Text Read Debate Ministerial Extracts
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Jesse Norman
With my hon. Friend’s minutiose attention to detail, he will recognise that yesterday we had the rail replacement bus Minister, but today we have another rail replacement Minister. That is thoroughly in order.
As regards the effect on customers, again, my hon. Friend is spot on. It is very noticeable how much the new team at Avanti recognise the commercial challenge of wooing back customers they have lost following the disastrous underperformance of last year, which they recognise, understand and accept. That is a vital commercial challenge. We judge that they are beginning to meet that and doing more than beginning to meet that as a matter of service. There is much further to go as regards the extension of the quality of the service. They recognise that, and that is all in the interest of customers and better customer experience.
Mike Amesbury (Weaver Vale) (Lab)
It seems that this contract has been awarded on the basis that it is a little less crap than it used to be. Is that really the way to make a decision in Government? The Office of Rail and Road statistics in August showed that Avanti was the second worst performing operator, with only 48% of trains running on time. That is not good enough. I speak as someone who is a customer, and I speak on behalf of my constituents in the north. It is appalling. This is ideologically, dogmatically driven. It is a nonsense.
Jesse Norman
The hon. Member’s use of choice parliamentary or possibly unparliamentary language is not something I would want to repeat, even if I thought it was accurate. It is important for him to recognise the progress that has been made. If he does not recognise that, that is a pity, because there is a very considerable improvement. The question now for the House and for Government is how to sustain and enhance that improvement in the longer term. The judgment has been made that a longer-term contract will give the stability in which the company can invest for the betterment of travellers, and that is to everyone’s advantage.