Oral Answers to Questions

Mike Amesbury Excerpts

Thursday 3rd February 2022 Commons Chamber

[Wendy Morton]

I share my hon. Friend’s frustration and, as I said in response to earlier questions, we have been supporting the industry heavily throughout covid-19. During the omicron part of the pandemic, the industry has been handling staff absences, but this is absolutely about getting those services back up and running as soon as possible. I assure him that that is what we continue to focus on.

[Mike Amesbury (Weaver Vale) (Lab)]

2. What recent assessment he has made of challenges facing driving licence and other services at the Driver and Vehicle Licensing Agency.

[The Parliamentary Under-Secretary of State for Transport (Trudy Harrison)]

Online services continue to operate normally. The DVLA has introduced new online services, recruited extra staff and secured extra premises.

[Mike Amesbury]

In the past three months alone, I have received 26 complaints about delays at the DVLA—

[Sir Desmond Swayne (New Forest West) (Con)]

Hear, hear!

[Mike Amesbury]

I know that this is reflected right across the House. One of those complaints came from Greta. Greta has ill health, she is disabled and she is reliant on her vehicle. Will the Minister intervene? Let us turbocharge this process, not only for my constituents, but for those of Members right across the House.

[Trudy Harrison]

I assure the House that online applications are not subject to delays and customers usually receive the documents within two to three days. We strongly encourage customers to use online services where possible. I pay tribute to the DVLA staff who have worked overtime and provided extra resources and extra sites. I am pleased to say that of the 36 cases the hon. Gentleman submitted, 32 have been closed, and I am following up the remaining four.