Toilet Facilities: People with Disabilities

Michelle Donelan Excerpts

Tuesday 17th January 2017 Commons Chamber

[Jonathan Reynolds]

I thank the hon. Gentleman for his comments. It is wonderful news. I am afraid that I cannot share equally good news about my own area, although I hope one day to be able to do so.

In Manchester city centre, there are now only nine public toilets—down from 18 just a few years ago—although the council has had some success in introducing the City Loos scheme, whereby businesses can sign up voluntarily to open their toilets to non-customers and to advertise in their windows that people are welcome to use the facilities inside. I call today for a rapid expansion of such schemes and perhaps even a national scheme.

[Michelle Donelan (Chippenham) (Con)]

We have set up several such schemes in my constituency. I am contacted regularly—on a weekly basis, in fact—about the availability and accessibility of toilets. One problem with the schemes, however, is around publication and awareness that these businesses are open for anybody to use. It is really important to get the message out.

[Jonathan Reynolds]

I am grateful for the hon. Lady’s comments and to the many colleagues who have stayed for this debate. It is extremely pleasing to hear that such schemes are already in existence in some parts of the country.

Just as many shops and cafes now have “Breastfeeding welcome” signs in their windows, I would like to see as many businesses as possible displaying signs saying: “Accessible toilet here, all welcome”. I understand that some boroughs, such as Lambeth, have already gone further than a voluntarily scheme and managed their community toilet scheme in such a way as to commit that no one has to walk more than 500 metres to find a toilet. The locations of the nearest community toilet provided by local businesses are then well signposted. I know that for some disabled users the maximum distance of 500 metres would still be too far to go, but this sort of public commitment and planning feels like a good start.

A lot more could be done with technology. Apps are already springing up to enable smartphone and tablet users quickly to find their nearest accessible toilet. I had a look at one such app, however, and looking at an area I knew well, I could point to toilet locations not listed. I would therefore echo the comments of the hon. Member for Chippenham (Michelle Donelan): as well as extending community toilet schemes, we must extend the amount of information in the public domain, especially online, so that people can find help at the touch of a button when they need it.

The way that Brian Dean was repeatedly turned away from businesses highlighted not only a lack of compassion but an absence of sound business sense, as the hon. Member for East Kilbride, Strathaven and Lesmahagow (Dr Cameron) said. It strikes me that there is a clear business case for more traders opening their doors to those who need to use their toilets. In my constituency, as elsewhere, town centre economies have struggled as custom has been lost to out-of-town shopping outlets and internet shopping. The biggest out-of-town retailer in my area, the famous intu Trafford Centre, is a former winner of the “Loo of The Year” awards—something I was not aware of until recently. I have had constituents with disabilities tell me that it is often easier to travel the 20 miles—no small distance—to the Trafford Centre to shop, rather than the half mile to the town centre, because the access and toilet facilities are far superior in meeting their needs. If we are going to stop the drain in footfall from our town centres and seek to revive those small business-led economies, we must address accessible toilet provision. The Trafford Centre is also one of Greater Manchester’s relatively few locations with a Changing Places toilet. This is a scheme that has already been mentioned. Changing Places is a campaign to provide toilet facilities for people whose disabilities are such that they cannot use a regular accessible toilet.