Universal Credit Project Assessment Reviews

Michael Tomlinson Excerpts

Tuesday 5th December 2017 Commons Chamber

[Gerald Jones (Merthyr Tydfil and Rhymney) (Lab)]

Thank you for calling me to speak in this important debate, Mr Deputy Speaker. I welcome the concessions that the Government have been forced to make on universal credit, but I do not believe that they go anything like far enough to relieve the hardship and stress that this roll-out is causing, and will continue to cause unless and until the Government take on board the concerns and take further action. There are so many issues with universal credit that it is essential that the full extent of all project assessment reviews that the Government carry out are placed with the Work and Pensions Committee. The Government must come clean about their assessments so that the risks can be identified and scrutiny can be provided by the Committee.

I know that many Members across the House share my concerns about the roll-out of universal credit. It might be convenient for the Government to ignore the views of those on the Opposition Benches who have expressed legitimate concerns on behalf of their constituents and, in the case of the Secretary of State, to pass them off as scaremongering. However, the Government should not ignore the concerns shared by many outside this House, too—by organisations at the forefront of supporting people through difficult periods and supporting those who are most vulnerable. These organisations include Community Housing Cymru, which acts as an umbrella body for housing associations across Wales, and Citizens Advice, Shelter, and the Child Poverty Action Group. Does the Secretary of State consider these organisations to be scaremongering, too? These organisations know the pressures and hardship that UC is causing, as they are picking up the pieces when people’s lives are turned upside down due to the debt and anxiety caused by issues created by the roll-out, and the Government should take note.

Recent research undertaken by Cardiff Metropolitan University has highlighted the fact that one in five claimants is not receiving their full entitlement on time, with some facing a delay of four to eight weeks. The Government should address the waiting time as it is what causes most hardship. Many people do not have savings or money set aside to cover day-to-day living expenses during this period. The Government have taken away the seven-day waiting time, thus reducing the period to five weeks, but this is still too long for people to wait. We should also note that this is a minimum waiting time, and many people are waiting longer, leading to arrears and claimants needing to use food banks, increasing their debts and living in poverty.

We know that food bank use is increasing. A recent Trussell Trust report shows a 30% increase in people using food banks in areas where UC has been rolled out. Perhaps the Secretary of State thinks that report is scaremongering, too.

[Michael Tomlinson]

The hon. Gentleman mentions the Trussell Trust. Does he acknowledge that the trust’s chief executive has welcomed the measures the Chancellor announced in the Budget, and will he also welcome them?

[Gerald Jones]

If the hon. Gentleman had been listening, he would have heard that I welcomed those concessions earlier this afternoon, but, as I also said, they do not go far enough. I was with the Trussell Trust last weekend, collecting for the food bank in my area, because I know, as many other Members do, that that need is growing rather than reducing.

It appears that there are the same issues everywhere UC has been rolled out, and in my view it stands to reason that, with a hastened roll-out, these issues will only increase. We need a pause and fix. In Wales, as of October 2017 almost 25,000 people were in receipt of UC, meaning that the roll-out is just 6% complete; full roll-out is expected by November next year. I do not understand why the Government cannot see that hastened roll-out will lead to increased hardship, and why they will not act to pause and fix, to avoid families being subjected to undue stress and hardship.

There is not much evidence of any festive spirit coming from the Government on this issue, and talking about the Christmas period that is almost upon us, the news that thousands of low-paid people on UC will receive reduced payments or none at all over Christmas because they are paid weekly and their income

“will likely go over the universal credit limit”

is extremely worrying. A similar problem will re-occur in other months that, like this December, have five paydays, because UC is calculated on a monthly basis.

The Government must realise that Christmas puts huge pressure on family budgets and this situation will massively increase hardship. When people have five weekly earnings payments within an assessment period, their income might be too high to qualify for UC in that month, but the official advice is:

“You can re-apply the following month as you should only get four wage payments in your assessment period then.”

I am sure that will really help families through the Christmas period!

This flaw needs to be addressed and a fix found; it cannot be that difficult. Those paid weekly will find four times in a 12-monthly cycle that this “apparent” overpayment happens, and that could either reduce or cost them UC. Surely a mechanism can be found within Her Majesty’s Revenue and Customs. This is yet another glitch among a growing list that have beset UC.

We have heard today, and will continue to hear, the evidence that this roll-out is causing significant hardship and undue stress. The Government must listen to these very genuine concerns, and act to avoid further hardship.

I was glad to hear the Secretary of State’s comments, and congratulate my hon. Friend the Member for Oldham East and Saddleworth (Debbie Abrahams) on introducing this motion.

--- Later in debate ---

[Michael Tomlinson (Mid Dorset and North Poole) (Con)]

It is a pleasure to speak on this subject yet again. As we have heard, it is the sixth debate on universal credit in this Parliament and the fourth in the past eight weeks. This gives me another opportunity to reiterate my support for universal credit, which encourages people to get into work and supports them while they are in work, with the overriding aim of simplifying an overly bureaucratic and complicated system by rolling six benefits into one.

However, the title of this debate is slightly different from the others, referring as it does to project assessment reviews carried out between 2012 and 2015, and subsequent documents as well. I wondered what the reason was for that. I suspect that the answer lies in three points. First, Labour Members think that there is a clever parliamentary tactic in tabling motions of this sort. Secondly, no particular benefit can be gained by looking at documents dating back to 2012 to 2015. That point has been made by other hon. Members, and it must be right—we have moved on significantly since then.

Thirdly, Labour Members appear not to not believe in the advantages of the universal credit system, as we have heard again in some of the speeches this afternoon. They risk sounding as though they think that the legacy system was all perfect whereas this system is not. That is not right. The legacy system was complex and bureaucratic. It trapped people into working for a limited period of only 16 hours. I am sure that we have all had constituents, as I have, who did not take on additional work because they calculated that they were better off staying on benefits in the legacy system than getting into work. I do not criticise that, because it was a perfectly logical and reasonable decision to make—I criticise the legacy system and the position that my constituents were put in at the time.

[Ruth George]

Does the hon. Gentleman accept that under the tax credits system, working people could earn up to £5,000 a year more and still keep their working tax credit without losing a penny of it? I very much hope that he advised his constituents of that when they came to him for advice.

[Michael Tomlinson]

The “big bang” roll-out of the tax credits system was an absolute disaster that many of our constituents had to live through for a number of years.

I am disappointed that this motion fails to mention and to acknowledge the good words that we heard from the Chancellor—and not just words, but the additional £1.5 billion that was put in. Some hon. Members have mentioned it, but it could have been put into the motion. The shadow Secretary of State did say that she welcomed those measures, but what she said sounded a little bit mealy-mouthed, certainly to my ears. The hon. Member for Airdrie and Shotts (Neil Gray) mentioned his support in principle for universal credit. I very much enjoyed listening to him speak, as I always do. He said that he was short of time, and I wish that he had had more time to develop his speech and take more interventions. It was a shame that he did not, because he was correct to say that the principle of universal credit is absolutely right. It was good to hear the SNP’s support for it.

In relation to the Budget, I have welcomed the £1.5 billion extra and the reduction in the waiting period. I want the Minister to address this specific question: can he confirm that there was a seven-day wait in the legacy system, and that we have now reduced the wait to zero days, making it shorter than it was even under the legacy system? I particularly welcome, as other Members have done, the payment of two weeks’ housing benefit element, which will not be repayable. That will help the most vulnerable to transition on to universal credit. Too often, during the debate, we heard reference to five weeks’ or six weeks’ wait, but we have not had clarity about the fact that people can a get a payment within five days of applying, or even on the day. I am sure that the Minister will confirm that when he gets to his feet.

I welcome the additional support, and it is disappointing that people have not been more vocal about it. But Citizens Advice Scotland, Citizens Advice, the chief executive of St Mungo’s and the chief executive of the Trussell Trust—my hon. Friend the Member for Aldridge-Brownhills (Wendy Morton) gave the full quote—have all voiced their support for the scheme.

I would like to mention another myth: the allegation that the universal credit hotline was a premium phone line, which of course it is not. I would be grateful if the Minister confirmed that the hotline is now free, and that by the end of the year all phone calls to the Department will be free. I welcome the opportunity to set out the advantages of the system and the additional money that has gone in to help the most vulnerable to transition on to universal credit. We should look to transfer the most vulnerable not only on to universal credit, but into work, and I believe that that is what the system does.