Post Office Network

Michael Connarty Excerpts

Tuesday 2nd November 2010 Westminster Hall

[Michael Connarty (Linlithgow and East Falkirk) (Lab)]

I am pleased to be called in this debate, and I thank the hon. Member for The Cotswolds (Geoffrey Clifton-Brown) for raising the issue yet again. As he said, he has a good and honourable history on the matter.

I am pleased to continue the debate that we started last Wednesday, when we had only limited time. As the Minister knows, I have serious concerns about the plan to break up the Post Office and Royal Mail. I have been the secretary of the Communication Workers Union liaison group in this place for more than a decade, and have worked with sub-postmasters and sub-postmistresses on every campaign to oppose the closures that have been deeply damaging to many communities in all our constituencies, particularly in rural areas, as has been pointed out.

My concern about the announcement is what the detail will be. I do not remember Hooper recommending such measures as necessary to save Royal Mail. All the things that Hooper 1 and 2 focused on did not result in a recommendation to break up the two organisations. As has been said, there are substantial synergies. One third of Post Office’s income comes from the synergies and the services it delivers for Royal Mail.

I have three concerns for the Minister to address. What will the announced subsidy of £1.34 billion be spent on? What back-of-a-fag-packet calculations has he done? He has put none in the public domain so far. Will that £1.34 billion come on top of the currently planned subsidy of £180 million a year from 2011, or will it include that sum? On the cost of breaking up Post Office Ltd, how much is it calculated will be required to set up a parallel structure removing it from Royal Mail? It is currently a subsidiary of Royal Mail to whose new chief executive it is answerable through another chief executive.

The second problem relates to the historical business model of Royal Mail versus the promises that there will be continuing synergies. It is easy to make promises that that will happen—I heard the new chief executive say that it will—but, in reality, when it comes down to the wire will that be the case? For example, when Royal Mail at the centre was asking too much for the right to issue TV licences, it transferred that business out and would not take it. My local post office could not get that business because Royal Mail at the centre was asking for a fee that there was no willingness to pay. In fact, we started to get that service from PayPal at a service station at the bottom of my village.

[Mr Russell Brown]

That very point was also raised by the hon. Member for Newton Abbot (Anne Marie Morris); the saving was £100 million for TV Licensing. It was a commercial contract for which the Post Office, frankly, was not even in the ballpark.

[Michael Connarty]

I recall the detail well, but to me it was an example of a centralised organisation not having in mind the interests of the peripheral parts of the organisation, particularly small businesses. That is why although I am a Co-op party member, I have serious concerns about a mutual taking over all of Post Office Ltd, because it will become another central organisation, with its own raison d'être that is not necessarily the same as that of people in sub-post offices. I have some serious concerns about how the detail of the proposal will work.

I see the Minister smiling. The other issue is that this is another Lib Dem promise. We know that their promises are worth absolutely nothing, particularly to those who voted for them. That is similarly the case with regards the question raised by the hon. Member for Angus (Mr Weir). To say that there will be no closure programme is the stupidest thing I have ever heard. It is like saying, “The world will stand still because we have done this in the Postal Services Bill.” The world will not stand still; changes will be required. Again, that was mentioned in a Lib Dem promise. It is easy to make promises, but unfortunately the hon. Member for Kingston and Surbiton (Mr Davey) is actually a Minister now; he is in government and he must back up such promises with facts. Is he saying that regardless of how far the income of every single sub-post office in every village or urban community declines, the Government will continue to pile in subsidy? As I said in the debate last week, my calculation is that it would take £270 million a year to guarantee that.

[Gregg McClymont (Cumbernauld, Kilsyth and Kirkintilloch East) (Lab)]

We have heard many opinions so far and my hon. Friend is making a very important point, but there is a way to boil things down. Most countries have specific provisions in legislation to protect post office numbers but, as it stands, the Postal Services Bill does not.

[Michael Connarty]

My hon. Friend has made a factual statement and it will be recorded in Hansard. There is, in fact, a duty on the Post Office in Germany to provide post offices for towns and communities of a certain size; it has to do that as part of its duty. Under the Postal Services Act 2000, that should have been part of our duty. That legislation said that we could have freedom, but the freedom should have been constrained by discipline, which would have saved post offices in small communities. We should have looked at the business case in such communities and guaranteed that the subsidy would go in.

[Mr Brian Binley (Northampton South) (Con)]

Of course, the hon. Gentleman is right. Nothing stands still in business. There is a cleansing effect and businesses going to the wall are part of that. However, does he recognise that the stage before that, which is within management control, is to help people in small businesses run their business better? That has not been done effectively by the Post Office to date.

[Michael Connarty]

The hon. Gentleman is slightly over-egging the pudding. I think that the National Federation of SubPostmasters has tried such an approach. It is not as though that organisation has been standing still; it has been talking to its members about innovation and getting more footfall, as the footfall declines. Let us be frank. Many of us are now semi-urban dwellers who travel to large centres to do our shopping—we drive past our post office, regardless of the service it provides. I am and always have been a post office user, but my local postmasters and postmistresses tell me that very few people from the big estates in my village use the post office there; they drive to the centre of the town, where there is a big supermarket and post office.

[Neil Carmichael (Stroud) (Con)]

rose—

[Michael Connarty]

I shall not give way, because I am conscious of the time. I hope that the hon. Gentleman does not mind, but I think that other hon. Members want to speak.

My third concern relates to the structure of the Post Office itself. There are two types of post office: Crown offices, whose closure causes the most damage in terms of people’s perception of what they get from the post office, and privately owned, subsidised sub-post offices. The plan was that in 2011 we would need £180 million to maintain the subsidy. Many such post offices are rural; very few are in urban areas.

There was an early Crown post office closure model in my area; a sorting office was kept in Grangemouth in my main town, and a Crown office was retained and rented out to a former post office manager. He has a wonderful shop there. However, the Government are now talking about restructuring in such a way that they will take the sorting office and delivery office away, and it will become completely unviable for an individual to rent such a unit.

In Linlithgow, which used to be the county town, the sorting office went first and then the Post Office said it was unviable to keep the front shop so the post office was moved into a large sweet shop—everyone will know the name, but I will not give it any publicity. Every Monday, it is overcrowded and people cannot get in when it is bucketing down with rain outside. That post office is at the far east of the town. Anyone who knows the geography of Scotland will know that from South Queensferry at the bridges there is no post office until that one in the east of Linlithgow. After that, there are no post offices until Polmont in Falkirk. Post office provision has been unbelievably stripped back.

That is what happens when delivery and sorting are taken away. The same thing happened in Bathgate, where the post office is at the back of a supermarket. If there is a market model, the structure of the Crown offices, which will be given over to Post Office Ltd, will mean there is temptation to do the sensible thing—under a market model—and move away from retaining such buildings in the centre of towns and put them in easier areas outside the town, such as industrial estates. That will be a real threat to Crown offices, which are fundamental to the viability and perception of post offices.

The final problem I shall mention is PayPal. Someone who now works for the Communication Workers Union used to work for PayPal at quite a senior level. They left PayPal and eventually came to the CWU. They said that the board of PayPal would take a loss-leading position to strip out the Post Office monopoly on the things it does now with Royal Mail. That is its aim. PayPal also wants to do cash deliveries. At the moment, there is a system of secure cash deliveries to post offices. PayPal wants to do that. It also wants to pay out benefits—it wants to do everything. PayPal will undertake a campaign to undermine Post Office Ltd, regardless of whether it is a mutual.

The Government are throwing Post Office Ltd to the wolves. The subsidies will not continue, or they will have to grow exponentially. Will the Government explain what safeguards there will be? As my hon. Friend the Member for Cumbernauld, Kilsyth and Kirkintilloch East (Gregg McClymont) suggested, will they write in a guarantee that every community of a certain size will have a post office and that the Government will subsidise it? If not, they are sending Post Office Ltd to destruction.