Railways Bill

Debate between Melanie Ward and Cat Eccles

Report stage
Wednesday 10th June 2026 Commons Chamber

[Cat Eccles]

I am proud to be part of a Labour Government who are taking the railways back into public control after decades of privatisation failure.

Amendment 50, which stands in my name, would ensure that all Great British Rail products were available from ticket offices, ending the practice by some operators of making certain fares, particularly discounted fares, available only online. This practice significantly disadvantages those who have no access to digital ticketing, including many disabled and older passengers. It also discriminates against those on low incomes who cannot necessarily afford a smartphone or consistent internet access.

[Melanie Ward (Cowdenbeath and Kirkcaldy) (Lab)]

My hon. Friend is referring to the importance of railway accessibility. I wish to put on record, as I have been advised to by the Public Bill Office and the Clerks, that my name has been mistakenly added to new clauses 22, 59, 60, 61 and 62, but has correctly been added to new clause 23, which concerns that issue of railway accessibility.

[Cat Eccles]

The Government are right to simplify retail under a unified Great British Rail offer, but the offer must be available to everyone, not just those who can navigate digital platforms. Accessibility must be designed into the system from the start, not added as an afterthought. I hope that the Minister can commit himself to ensuring that every fare and discount available online will also be available through ticket offices and assisted channels, so that no one is excluded.

Amendments 51 and 52, also in my name, are intended to confirm the existing process whereby ticket office hours and staffing levels are regulated and any proposed changes are subject to consultation overseen by the passenger watchdog. The amendments would formalise that by including it in the Bill, ensuring that the current process is retained by Great British Rail.

The last Government attempted to close about 1,000 ticket offices around the country. They were forced to U-turn after considerable opposition. In Stourbridge—alongside the RMT and George the station cat—I ran the biggest campaign in the country to save ticket offices. Public opinion was overwhelmingly in favour of saving them because they provide such a vital service to communities. They were saved owing to schedule 17 of the Ticketing and Settlement Agreement, whereby ticket offices can be closed only subject to consultation. During the consultation process a few years ago, it became clear that the public would not tolerate any closures. While this Government would not be so short-sighted as to try to strip communities of these important ticket offices, we must future-proof the legislation, and the amendments are consistent with the Government’s commitment to strengthen the passenger watchdog and passengers’ voices under GBR. I hope the Minister can assure the House that GBR will retain the current process, ensuring that there is consultation with rail users before any changes are made to opening hours or any closures of ticket offices are proposed.

I had planned to speak in favour of new clause 16, tabled by my hon. Friend the Member for Montgomeryshire and Glyndŵr, which I believe has now been withdrawn. It would have given us the opportunity to reopen closed lines and restore connections to ensure that no community is left behind. In my constituency, the proposed Stourbridge Dasher service to Brierley Hill demonstrates exactly what can be achieved by making smarter use of the infrastructure we already have. Put forward by local light rail company Pre Metro, it would link Stourbridge and Brierley Hill along a corridor currently plagued by heavy traffic congestion and very few viable road improvement options, and bring existing freight track back into use for passenger services, as it would have been before the Beeching cuts. Up and down the country, there are hundreds of similar examples of where existing lines could be used to restore connections and ensure that communities are no longer held back by poor connectivity.