Performance of Royal Mail

Debate between Melanie Onn and Dave Robertson

Monday 26th October 2026 Commons Chamber

[Dave Robertson (Lichfield) (Lab)]

Before I start, I draw the House’s attention to my entry in the Register of Members’ Financial Interests in relation to the Communication Workers Union.

It is over a decade since the Conservatives and the Liberal Democrats oversaw the privatisation of Royal Mail, and it is clear to residents in Lichfield, Burntwood and the villages and—if this busy Chamber is anything to go by—to people across the country that the transition was grossly mishandled. Those parties failed to plan for Royal Mail’s long-term future in a market that was already showing signs of dramatic change. Now we see the results: late delivery after late delivery, leading to countless missed hospital appointments, GP appointments, court hearings, credit card bills—the list is almost endless.

The post remains an essential public service, and we need to secure its future. I am proud that Labour MPs up and down the country are leading on this, and I could thank countless Members for their hard work, I am especially grateful to my hon. Friends the Members for Redditch (Chris Bloore) and for Corby and East Northamptonshire (Lee Barron), with whom I have been working closely to co-ordinate a campaign in Parliament.

I am sure that I speak for all Labour Members when I say that we understand the serious and complex challenges facing Royal Mail, but too often the response we get from the company when we raise concerns, and by extension its response to our constituents, is nothing short of dismissive. When we tell Royal Mail that yet another resident has missed cancer treatment or received a threatening message from a debt collector for an undelivered bill, we are too often told that there simply is no problem. Just today, I have had an email from Royal Mail assuring me that everything will be fine in time for Christmas, despite the fact that it has not met its delivery obligations at the Lichfield office at any point in the last five months. It beggars belief.

[Melanie Onn (Great Grimsby and Cleethorpes) (Lab)]

My hon. Friend is making an excellent contribution to this important debate. Does he agree that this seems to be a deep cultural issue within Royal Mail? Not only is it in denial, as far as I can tell, that there is a problem with the service, but when Members of Parliament visit their local delivery offices, it cleans house from top to bottom to present as if there is no problem, only for us to then subsequently discover that there continue to be serious issues with the service to our constituents.