(6 months, 2 weeks ago)
Commons ChamberI set out the improvement in the processing times that people have been experiencing. In fact, we are now at 15 weeks—that was the figure at the end of January —which is quicker than was the case during the pandemic. I cannot comment on the individual circumstances that the hon. Lady has identified, but I will of course be happy to look at the matter that she has raised.
(5 years, 4 months ago)
Commons ChamberI want to raise an issue that I know Mr Speaker has previously commented on. All too often my constituency office staff are being blocked from assisting my constituents by overly officious staff at Cornwall Council saying that we do not have the required authorisation to act on behalf of our constituents under general data protection regulation rules. Could we have a statement from a Minister to make it absolutely clear that as elected representatives of our constituents, we are authorised to act and that no further authorisation is required?
My hon. Friend raises an important point that lies right at the heart of our ability as Members of this place to serve our constituents effectively. I would be happy to go further and arrange a meeting with the relevant Minister so that my hon. Friend can ensure that we have clarity on this matter.