Superfast Broadband (Urban Areas)

Meg Hillier Excerpts

Tuesday 9th September 2014 Westminster Hall

[Mark Field (Cities of London and Westminster) (Con)]

I am grateful for the opportunity formally to put on the record the frustrations of my constituents and many businesses about the roll-out of superfast broadband in my central London constituency. I know that the hon. Member for Hackney South and Shoreditch (Meg Hillier), whose constituency neighbours mine, has similar concerns.

It may come as a surprise to many that here in central London there is a problem with superfast broadband. The perception is that this is an issue only for the rural parts of the United Kingdom, but there are some fundamental issues that I want to address, and I know that the hon. Lady will want to make a brief, broadly supportive contribution, although she does not know exactly what I will be saying.

The speeds in the centre of London are, in fact, among the slowest in the capital as a whole—some 11.9 megabits per second on average for the City of London as compared with some 20.9 Mbps for the capital as a whole. Ofcom defines superfast broadband as 30 Mbps and has recognised that the gaps in the superfast broadband coverage in Westminster and the City are particularly pronounced.

For clarity, there are three common types of connection. The slowest, and the sort that many colleagues may well have at home, is copper broadband, which uses a phone line. The fastest is the sort used by larger companies, which have a private or a leased line connection, but those are expensive and affordable only to relatively few larger businesses. To put that into figures, copper broadband costs at least £10 a month, whereas a leased line will cost many hundreds of pounds a month to install and run. The other connection option is, of course, superfast broadband, which operates between the copper and leased lines in terms of both price and performance, but is largely affordable for domestic users and small and medium-sized enterprises.

I recognise that the Government have already directly supported the supply of superfast broadband to over 1 million homes and businesses where it would otherwise not have been commercially viable. Many of those residents and businesses are, unsurprisingly, located in rural areas and the current roll-out is expected to provide a £1.5 billion boost to local economies. It is also estimated that the superfast broadband programme will deliver returns of up to £20 for each £1 invested, which would, if that came to pass, represent tremendous value for money.

My constituency—the one we are sitting in today—includes the political, business, cultural and ceremonial heart of the UK, yet a large number of residents and SMEs from right across this patch still do not have the option to connect to superfast broadband. That is somewhat surprising, given the level of investment that the Government have ploughed into improving the UK’s digital infrastructure. Needless to say, that is an integral part of the Government’s long-term economic plan.

Just last month, the Secretary of State for Culture, Media and Sport proudly announced that central and local government are investing some £1.7 billion to extend superfast broadband. Access to that has now been extended to some 78% of the UK—88% in London—and it is hoped that that will be extended to some 95% in total by 2017. The Mayor of London has also made it a clear aspiration for every resident and business in London to be able to have access to an affordable high-speed internet connection.

According to the Government’s own body, Broadband Delivery UK, if faster broadband is rolled out, it would be expected to boost the economy by £17 billion annually by 2024. As a consequence, there would be a huge economic opportunity cost to not comprehensively rolling out high-speed broadband in central London. The square mile alone hosts some 13,500 small and medium-sized enterprises. It is often thought that it is only the very big international corporate businesses that are based in the City, but that is not the case, and has never really been. There are many small businesses employing literally a handful of people that are still based in the City of London and which require this most up-to-date global broadband access.

My concern is that there is a failure in how the market currently operates. In urban environments, the approach of network providers seems to be based on a belief that there is insufficient demand to invest further. That means that large swathes of urban areas with important SME users are poorly served and restricted to outmoded copper broadband, which I referred to earlier.

UK telecommunications regulation has successfully created healthy supply-side competition in connectivity for London’s larger corporations, which are prepared to pay many thousands of pounds a month for high bandwidth connections—indeed, many of those are businesses that absolutely need the most state-of-the-art global bandwidth connection. That competition has created a rich network of wholesale fibre-optic cables across the capital, but there is a gap between that wholesale fibre-optic network and the retail network that serves small businesses and residential properties. The policy must now begin to focus on how that rich wholesale fibre core can be extended to London’s small business community and to the residential community here in the centre of London.

[Meg Hillier (Hackney South and Shoreditch) (Lab/Co-op)]

I concur with nearly everything that the hon. Gentleman has said; he has summarised the challenges that are also present in my constituency. Does he not agree that some of the key challenges are the length of time it takes to get connected, unreliability of speeds and the misleading maximum speeds that are often advertised, which is just not delivering for SMEs and many residents?

[Mark Field]

That concern has certainly been put to me by many of my constituents as well. In today’s debate, I am trying to focus on what the Government might do, given their ambitious programme, which, as I said, has made some real headway in relatively depopulated, rural parts of the UK, but which has left behind, ironically, the sorts of areas that the hon. Lady and I represent.

--- Later in debate ---

[Mark Field]

My hon. Friend’s area does not only have green fields; I expect that there are also green boots in that bit of Gloucestershire. However, as he will rightly point out, many of his voters and constituents live in a relatively urban part of Gloucester, which I do appreciate. There are some fundamental problems, and I am glad that we have had an opportunity to ensure that this is not seen just as a central London issue. It might have come as news to my hon. Friend and to the hon. Member for Chippenham (Duncan Hames) that we have a specific problem here in central London.

Many firms in London require superfast broadband as much as they require electricity or water. More than 98% of the UK’s visual effects firms are in the Soho area of London, bordering Covent Garden, which is cited as being in a broadband notspot—the term mentioned by my hon. Friend the Member for Finchley and Golders Green (Mike Freer). Not all firms, especially start-ups, are able to link into the private Sohonet, which notionally serves that part of W1. Instead, they rely on BT and the other telecommunications companies, which do not yet offer such a comprehensive service.

However, there is good news, and I want to give credit where it is due. Recent developments suggest that a number of the private sector providers are now taking a more positive approach. BT, for example, committed only last week to working with the City of London to investigate how new forms of technology can benefit local SMEs. I pay tribute to the hon. Member for Hackney South and Shoreditch. We have worked together to try to ensure that BT works on this, and that is an example of where some cross-party co-operation can work well. Clearly, these issues affect parts beyond a single constituency. That is in addition to BT’s promise of an extra £50 million of investment specifically aimed at expanding coverage further in urban areas. I hope that some of that investment will make its way into my patch.

Progress, of course, can be made through innovative schemes at local level. I should like to highlight the creation by Westminster city council and its arm’s-length management organisation, CityWest Homes, of a new partnership with the private sector called Community Fibre. The aim of the project is to install a fibre-optic telecommunications network in the council’s social housing and associated commercial property stock. That service started as a pilot of only 1,000 or so properties, but has now been extended to cover 22,000 properties in and around the Pimlico district of my constituency.

Until the spring of 2015, businesses have the option of applying for vouchers worth up to £3,000 towards the installation of superfast broadband from a range of providers, through the Government’s SuperConnected Cities programme. However, I understand that, to date, the take-up has been pretty low. I am informed that the Greater London authority has issued only 812 vouchers across London as a whole. The total funding pot for vouchers in London was set at £23.8 million.

If we assumed that all the vouchers were allocated for the maximum amount of £3,000—some, of course, would have been for a smaller sum—the total funding would account for barely 10% of London’s total allocation. There is therefore a compelling case for the Government’s extending the scheme well beyond the spring of 2015, as well as for making the application process more straightforward.

There is clearly a place for Government investment in broadband infrastructure where there is a market failure in supply, but, as responsible policy makers, we should limit the exposure of the taxpayer by first establishing the extent to which the market can address unmet demand. Physically rolling out high-speed broadband networks in urban areas provides a number of challenges for broadband providers. Some 85% of the cost associated with building broadband infrastructure is accounted for by civil engineering. On average, it costs £43 per metre to dig a traditional trench in a footpath.

Of course, digging a trench is particularly expensive in London, for a number of reasons. The large number of heritage and protected status sites leads, of course, to significant bureaucracy and up-front delays. Other reasons are the cost of permits, parking charges and the nature of surface materials, such as York stone, which makes that sort of excavation extremely expensive. The dig rate in London is approximately 25% of the rate of digging seen outside London, as a result of congestion measures such as early finishes and close-down requirements.

To aid the private sector in rolling out superfast broadband in London at minimal cost, I should like to encourage Ministers to work with the Mayor of London and local authorities to minimise the cost of providing this vital infrastructure. For example, we might reduce the cost of permit schemes for broadband upgrade works by limiting charges to A and B category roads, and consider allowing for installation via narrow and micro-trenching for broadband deployment only.

I understand that there are ongoing discussions with the Department for Culture, Media and Sport and the Department for Transport on updating the “Reinstatement of Openings in Highways” code of practice to allow such a move. Narrow trenching would cut the costs of trench deployment by about one third, and micro-trenching would reduce it by a further third, so that would be two thirds in total.

It is important that we take a dynamic and innovative approach to dealing with the coverage problem, as laying cable underground may, in the not-too-distant future, become an entirely outdated process. That will be especially true as mobile superfast broadband coverage becomes increasingly available, now that speeds of up to 50 megabits per second are physically possible. That has the advantage that there is no need for a landline and there is the ability to supply a connection flexibly and quickly. Local authorities must be encouraged to co-ordinate with superfast mobile broadband providers, as providing that service is likely to have implications on public works, street furniture and new developments. Ofcom can also keep a close watch on this market as it develops, to ensure that any technological progress provides as much benefit as possible to the end consumer.

It is widely assumed that the demand for bandwidth will continue to grow tenfold every five or six years. The legacy fibre and copper network will still be able to deliver superfast broadband to some customers, but competitive global city economies will in truth require a full fibre-optic network after 2015 in order properly to compete. I should be keen to see the Government encourage greater activity by broadband providers, in co-operation with local authorities, to press quickly ahead with the creation of affordable broadband.

[Meg Hillier]

I agree with everything that the hon. Gentleman has said about the need to ensure that this issue is a high priority. I could not have put it better myself, so I thank him.

[Mark Field]

Lovely! I shall just finish my own points by saying this. I say to the coalition Government that we need fully to harness the digital capabilities in the heart of the UK’s cities—I accept that this applies to other urban areas as well—because that is truly where that is most needed.

[The Minister for Culture and the Digital Economy (Mr Edward Vaizey)]

It is an honour to serve under your chairmanship, Mr Streeter, in this unusual and temporary setting for Westminster Hall debates. I thank my hon. Friend the Member for Cities of London and Westminster (Mark Field) for his excellent speech, which encapsulated all the concerns. I am also grateful for the contributions from the hon. Member for Hackney South and Shoreditch (Meg Hillier) and my hon. Friends the Members for Chippenham (Duncan Hames), for Gloucester (Richard Graham) and for Finchley and Golders Green (Mike Freer). It is nice to have contributions from so far afield outside London.

The main focus of the debate is broadband in London, but I know that the issue of broadband is of huge concern to hon. Members all over the country. I am pleased that a similar level of consensus has been established in this debate as has been established in relation to all our efforts to keep Scotland in the Union. May both elements of consensus achieve similar levels of success.

My hon. Friend the Member for Cities of London and Westminster, who secured the debate, talked about how his expectations had changed over the past 10 years since he went to Africa, and I think he hit the nail on the head. Even during the past two or three years since we started the programme, the legitimate expectations of businesses and residents for superfast broadband speeds have grown exponentially, not least because of the entertainment applications that residents are now used to using, such as BBC iPlayer, and because of businesses’ use of technologies such as the cloud.

It is important that we recognise some of the successes of the broadband programme that we have undertaken, as well as the commercial roll-out of broadband. Since I last discussed the subject in the House, we have, under the rural broadband programme, passed more than 1 million homes, and we are now passing 40,000 homes a week across the country. By spring 2015, we will have passed at least 2 million premises.

Of course, broadband is equally important in urban areas, and it is right to raise that issue; people sometimes think that urban broadband will simply take care of itself. In some respects, it has done so with commercial roll-out. We should recognise that BT’s commercial broadband roll-out scheme, which had no Government subsidy, reached some two thirds of premises in the country and was completed two years ahead of schedule. I was pleased that, as a result of discussions with the Government when we were putting together the extension of our rural broadband programme, BT committed another £50 million, as my hon. Friend mentioned, to reach another 400,000 urban premises.

I was pleased at the beginning of last month that Virgin Media announced plans to extend its network in east London to a further 100,000 premises, which will make a significant difference. I am pleased to see Virgin Media investing not only in faster speeds for its existing customers but in extending its footprint. UK Broadband has launched its own superfast wireless service across much of central London, including the Cities of London and Westminster. In my press cuttings today, I came across a company called Optimity from Tech City, which also plans to offer a wi-fi superfast service. We have seen the announcement that CityFibre Holdings will be working with TalkTalk and Sky to bring fibre broadband to many of our key cities across the country, as will companies such as Hyperoptic.

In the debate about broadband, we must not forget the importance of 4G. Thanks to the successful auction that we carried out, we now have the fastest roll-out and take-up of 4G mobile speeds anywhere in the world. In superfast broadband terms, in London the average download speed, as I understand it, is 60 megabits a second and the average upload speed is 59 megabits a second. I understand how important it is for my hon. Friends to make their case, but we must recognise that the UK is now a world leader in international rankings. We are the best connected of the top five European economies. In answer to the hon. Member for Chippenham, I do not believe that he will find a better scheme than our rural broadband scheme when it comes to Government support for broadband roll-out.

[Meg Hillier]

One of the real concerns of small businesses in Shoreditch is that upload speeds are simply not suitable for businesses that deal with a lot of digital data. Will the Minister address that if he has a moment?

[Mr Vaizey]

As my hon. Friend the Member for Cities of London and Westminster said, it is important to distinguish between business and residential broadband. Businesses that want certain speeds must recognise that they have to get a service that is more expensive than residential broadband. That does not mean, however, that we should not focus on ensuring that commercial providers provide good broadband speeds for residential use as well as for commercial use.

To pick up on what my hon. Friend said in his speech, it is important to look at deregulation. He outlined the huge cost of laying fibre in a city environment. That is why we have introduced legislation to permit the installation of broadband street cabinets and new overhead lines without the need for prior approval from planning authorities. That measure will last for five years. We have also introduced changes to streamline the planning process to support the deployment of mobile infrastructure and encourage the 4G take-up that I mentioned earlier.

In some urban areas, commercial investment in residential broadband has not happened for reasons to do with the original network, the anomalies in coverage and the potential expense of resolving those problems. Nevertheless, we have 88% superfast coverage in London, and London stands against any of the major cities in the world in terms of broadband availability. There are clearly vast amounts of fibre in the City of London, but that has been designed for commercial use. As my hon. Friend said, the challenge is to extend more coverage to the residential sites.

We are initiating dialogue. The chief executive of BDUK, Chris Townsend, will talk to the Mayor’s connectivity summit later this month, and all suppliers have been invited to discuss this important matter. We must support commercial deployment wherever possible. We can subsidise the supply side only where the case for public intervention is absolutely clear, to avoid chilling the appetite for commercial investment. We must satisfy state aid provisions. We have engaged with the European Commission on those matters, and we have agreed with the Commission that our focus must now be on stimulating the market to invest in and supply services to close gaps in urban broadband supply.

My hon. Friend mentioned the SuperConnected Cities programme, which is at the heart of our approach, particularly the broadband connection vouchers of up to £3,000 each. The sheer richness of the market is demonstrated by the fact that 530 suppliers are registered for the scheme and another 100 have applied to take part. We have also issued almost 2,500 vouchers. There has been a learning curve, and we have streamlined the system, making the application process much simpler. We have also removed the requirement to look for competing quotes.

Under the same scheme, we are rolling out wi-fi in public buildings across the country. For example, 12 major museums and galleries in London, covering 30 million visitors, will have wi-fi. For your interest, Mr Streeter, should you wish to visit, there is now wi-fi in the National Gallery—where they will now allow you to take photographs, and even selfies—the Natural History museum and the Imperial War museum. Wi-fi will soon come to the Tate, the National Portrait Gallery and the British Museum.

I turn to the concerns in Tech City, which the hon. Member for Hackney South and Shoreditch mentioned in her intervention. The voucher scheme has benefited firms in the Shoreditch cluster and, as my hon. Friend the Member for Cities of London and Westminster mentioned, the scheme already supports more than 600 businesses across London. I have asked BT to sit down with the chief executive of Tech City UK, Gerard Grech, to look at the problems. I have to say frankly that at the moment some of the evidence is simply anecdotal. We need a much clearer picture from Tech City and the hon. Lady’s constituents about where the gaps lie. The important thing is to bring people to the table, to analyse where the problem is and to encourage commercial providers to meet demand. Clearly, they will invest where they believe there is demand and where they know there is a genuine need for the service.

To pull back to the bigger picture, the overall broadband scheme is very much on track. We remain committed to achieving superfast broadband coverage for 95% of UK premises by 2017. We remain committed to universal access to standard broadband of 2 megabits per second.

I will pick up on a few other points. In terms of advertised speeds, which the hon. Member for Hackney South and Shoreditch mentioned, Ofcom and the Advertising Standards Authority have worked to ensure that when broadband providers sell a service, they make it clear what the average speed, rather than the highest speed, is likely to be. I absolutely understand the hon. Lady’s frustration about the length of time that it takes to get a connection. Commercial providers must improve their customer service to ensure that people can get a connection as quickly as possible.

My door is always open, and I frequently have meetings with colleagues. Wherever a notspot causes frustration in the constituency of a colleague, such as my hon. Friend the Member for Gloucester, I remain ready and willing to meet them. I urge colleagues to engage with BT, because the company will come to the table, although it will not always provide the solution that a colleague wants. It is important to keep raising such issues and not to think that we will simply push the matter under the carpet.