Secondary Ticketing Market

Max Wilkinson Excerpts

Thursday 24th October 2024 Westminster Hall

[Max Wilkinson (Cheltenham) (LD)]

It is a pleasure to serve under your chairmanship, Mr Rosindell. I congratulate the hon. Member for Cramlington and Killingworth (Emma Foody) on securing this important debate. I will put it on the table: the last gig I went to was Jason Donovan at Chepstow castle, and I think the next one on my agenda is also Jason Donovan, at Cheltenham town hall. For that, I have to thank my wife.

From personal experience, I know that it can lead to huge frustration and an inclination to do whatever it takes to get in if someone is denied the ticket they want. Fans often feel they have no choice. For fans of sports, music and festivals, there is nothing quite as disappointing as missing out on the tickets we want for that one event of the year that we want to attend. In some cases, it is 10, 20 or even 30 events, because we know that fans are fans. The one thing they want to do is get through the front door and see the thing they love.

Sadly, there are too many unscrupulous organisations that prey on good-natured dedication to a band, team or regular event. These unscrupulous organisations and individuals are getting away with it. It is an extreme example of market failure. When honest, hard-working fans miss out or are forced to pay hundreds of pounds over the odds because secondary ticketing platforms and touts sweep up the market, the sense of unfairness is very real. The UK’s secondary ticketing market had an estimated annual worth of £1 billion in 2019, with ticket touts mass-buying tickets—the “harvesting” we heard of earlier. They are doing that for sporting and cultural events, then selling tickets on at massively inflated prices.

[Mrs Hodgson]

The hon. Gentleman is making an excellent speech. When fans are forced to pay way over the odds, they are not able to then go to 10, 20 or 30 other concerts or sporting events, because they may have spent their budget for the year on that one special event that they really wanted to go to. Does he recognise that this issue robs the fans of those multiple opportunities?

[Max Wilkinson]

Of course, and fans want to be there, in the room or the stadium, as often as they possibly can. It enriches their cultural enjoyment, and it is really unfortunate when they end up only able to go to one match a season, or one gig a year, because they have to pay 10 times the price in some cases.

This problem contributes to the unacceptable and extraordinary statistic that an estimated half of Britons have at some point been priced out of the market for tickets to events that they want to attend. When I read that, I did wonder whether it was true, but apparently it is, which is absolutely extraordinary. That is simply unfair. The fact that this subject is being debated today, and that the Government have signalled their intent to make things fairer, is definitely to be welcomed.

Liberal Democrats have, for some time, been calling for greater protection of fans who are exploited by ticket touts. That means that we want to see the implementation of the Competition and Markets Authority’s recommendations to crack down on illegal ticket resale—and it was mentioned earlier that the authority itself might take a more expansive role.

We are calling for the prohibition of platforms that allow sellers to list more tickets for an event than the seller is able to procure legally from the primary market. That practice is clearly exploitative, misleading and wrong. The Liberal Democrats are calling for platforms to be strictly liable for incorrect information about tickets listed on their websites. Dodgy tickets that are not what they seem mislead the public, as my hon. Friend the Member for Chelmsford (Marie Goldman) told us earlier.

We also believe that all secondary ticketing sites must be forced to hold a licence to operate in the UK. Many of us who have been going to sporting events for some time are familiar with the person standing outside the music venue or stadium who says “Any spare tickets?” as crowds walk past. The unlicensed nature of this market means that some secondary ticket operators are little more than that, but they are fronted by an official-looking website. Licensing will bring them into line or put them out of business, which is what they deserve.

The Liberal Democrats are calling for a ban on the use of surge pricing by ticket platforms. It cannot be right that people pay a significantly higher price for the same product based on the fact that many others are seeking the same ticket at the same time. That is not an example of a liberal market that helps consumers; it is predatory behaviour. That said, it is clearly desirable for sellers to retain the ability to give early-bird discounts or late deals on undersold events. Those are examples of variable prices that work for consumers.

The Liberal Democrats are also calling for a reform to transaction fees, with the aim of placing a cap on the amount that can be added to ticket prices. How can it be right that a ticket listed for £50 or £60 can, by the time it gets to the checkout, end up costing £80 or £90? That is another example of dishonest and predatory behaviour.

We believe that the changes we are calling for would make it very difficult for professional sellers to sell tickets that have been procured unlawfully. They would also make it more difficult for the professional sellers to sell through secondary ticketing platforms in breach of the law. The changes would help event organisers too: their terms often prohibit or restrict resale to identify and cancel tickets, but sometimes those rules cannot be enforced.

Attending gigs, sporting events and festivals is core to the enjoyment that so many of us take in our leisure time. This issue is central to people’s ability to be happy and healthy, and to enjoy their lives. We must do all we can to stop the widespread abuse that causes so much frustration to so many.

I finish by saying that there is a suspicion that ticketing companies could solve this whole issue tomorrow, using technology that is currently available, but that choices have been made not to do so. That is why a crackdown is needed.