Oral Answers to Questions

Matthew Pennycook Excerpts

Thursday 11th October 2018 Commons Chamber

[Jesse Norman]

We absolutely recognise the problem. At present, the unsuitable use of roads is controlled through information and traffic control mechanisms, by Highways England and local authorities. We are tracking the geo-fencing technology closely. It requires a lot of other moving parts, but we are certainly thinking about it.

[Matthew Pennycook (Greenwich and Woolwich) (Lab)]

T8. Tomorrow, Southeastern will introduce a temporary autumn recovery timetable, which will cause reductions in services and station-skipping throughout my constituency. Will the Minister commit himself to monitoring the situation to ensure that a normal timetable is introduced as soon as possible?

[Joseph Johnson]

We will of course be monitoring the autumn timetables across the country. I am glad to see that Southeastern’s performance has been good in recent months: I believe that the current public performance measure is 94%.

Oral Answers to Questions

Matthew Pennycook Excerpts

Thursday 19th April 2018 Commons Chamber

[Joseph Johnson]

In the next franchise period we will ensure that performance in quality is an absolute focus for the new operator. When that is in place moving towards next year, the new franchisee will adopt the new measures we have proposed as part of the move towards control period 6. The use of a public performance measure that allows services to arrive up to five minutes late at end destination will be replaced by timed to three, or T3, and that measure will be used for the services along this route.

[Matthew Pennycook (Greenwich and Woolwich) (Lab)]

Like my colleague, my hon. Friend the Member for Eltham (Clive Efford), I wish the hon. Member for Bromley and Chislehurst (Robert Neill) all the best.

After years of disruption due to the London Bridge rebuild, passengers discovered last week that Greenwich line evening services will not be of the frequency previously advertised after May because, according to Southeastern, it does not have enough drivers. Can Ministers do anything about this frankly risible situation?

[Joseph Johnson]

I thank the hon. Gentleman for bringing that concern to my attention, and I will discuss it with Southeastern.

Oral Answers to Questions

Matthew Pennycook Excerpts

Thursday 30th March 2017 Commons Chamber

[Paul Maynard]

I predicted that the hon. Lady would raise the issue of overhead line equipment. I have already met the route managing director Rob McIntosh to discuss that specific issue. He said to me that he is looking carefully at how to best improve reliability of the overhead lines, particularly during periods of high winds and heavy storms, which often cause a problem. They are looking at sites with significant gradient and reviewing vegetation management near overhead lines, track geometry and the reliability of system tension during periods of high winds.

[Matthew Pennycook (Greenwich and Woolwich) (Lab)]

Despite all the investment in maintenance, passengers in south-east London who use Southeastern services desperately need investment in rolling stock to deal with the serious overcrowding on the line. Will the Minister tell the House whether he is looking favourably on the revised bid that Southeastern has put forward?

[Paul Maynard]

I am sure the hon. Gentleman has already noticed our consultation on the future of the Southeastern franchise, which was released last week and clearly puts capacity front and centre. He is right to point out that we received a proposal from Southeastern, as a result of a personal request from me to the parent company for it to come up with better ideas. We have had it for a week now, and are looking carefully to make sure that it at all makes sense and adds up. I hope that those carriages will be hitting the network as soon as possible.

Oral Answers to Questions

Matthew Pennycook Excerpts

Thursday 12th January 2017 Commons Chamber

[Paul Maynard]

I return to how I started my answer and remind the hon. Gentleman that we had a lengthy discussion about what was contained in the Smith commission. This did not emerge from that commission, so we are not taking it forward.

[Matthew Pennycook (Greenwich and Woolwich) (Lab)]

2. What plans he has to improve services for passengers on Southeastern rail.

[The Secretary of State for Transport (Chris Grayling)]

We will launch the formal consultation on proposals for the new Southeastern franchise in February. I hope that people across the franchise area will participate in it, enabling my Department and the team working within the franchise to make informed decisions about the specification for the next franchise, particularly regarding how we expand capacity for passengers.

[Matthew Pennycook]

Not only are my constituents of all political persuasions disgusted by the manner in which the Secretary of State has politicised this issue, but they have absolutely no confidence in his proposed solution for the Southeastern franchise. A previous attempt to merely involve Transport for London in the design of Southern’s 2009 to 2015 franchise failed because that did not involve its proven concession model for suburban rail services, so can the Secretary of State tell us why on earth he thinks that repeating this failed approach will deliver much-needed improvements for Southeastern passengers?

Rail Infrastructure (Train Operating Companies)

Matthew Pennycook Excerpts

Tuesday 6th December 2016 Commons Chamber

[Chris Grayling]

My hon. Friend will know that where more enlightened train operators have invested and made improvements, it has paid dividends for them—Chiltern Railways is the obvious example. I hope that with more autonomy for the Network Rail team on the ground and autonomy for the private sector operators, they will look together at small schemes that will make a real difference to passengers and can be afforded within local budgets.

[Matthew Pennycook (Greenwich and Woolwich) (Lab)]

Proposals to devolve rail services in London were championed by the Secretary of State’s predecessor, were underpinned by a solid business case, had cross-party support inside and outside London and, most important, were incredibly popular among passengers in London and Kent, who suffer daily at the hands of Southeastern and its unreliable and overcrowded services. Does the Secretary of State accept that his decision to take the proposal off the table today will be seen by those passengers as a betrayal of the hopes and expectations that were raised earlier this year by the Government?

[Chris Grayling]

No, I do not accept that. As I keep saying, the business plan submitted by the Mayor did not deliver extra capacity. I have invited Transport for London and Kent County Council to work alongside us on designing a franchise that maximises performance, takes advantage of any best practice we can learn from, and works for London and for Kent. Both are important.

Oral Answers to Questions

Matthew Pennycook Excerpts

Thursday 15th September 2016 Commons Chamber

[Chris Grayling]

Given the impending decision on runways, I am not going to set out any plans today. All I will say is that I have taken note of what the hon. Lady has said. Noise is of course a major issue for us.

[Matthew Pennycook (Greenwich and Woolwich) (Lab)]

Will the Secretary of State confirm that he supports his predecessor’s welcome announcement earlier in the year allowing Transport for London to take over Southeastern services when its franchise lapses in 2018?

[Chris Grayling]

My policy and the Government’s policy is that devolution should happen where it will make a difference, not simply for its own sake. I need to see the Mayor’s proposals about how he thinks he can enhance services in London—I am looking forward to seeing them—before I consider any changes.

Cabin Air Safety/Aerotoxic Syndrome

Matthew Pennycook Excerpts

Thursday 17th March 2016 Westminster Hall

[Jonathan Reynolds]

I am extremely grateful to the hon. Lady for coming along to the debate and making that point. She is absolutely right. By addressing issues where concerns exist, it only strengthens an industry if it can reassure its workers and service users that their safety is guaranteed. I am sure we would all echo that point.

No one disputes that fume events, where toxins enter the cabin, occur. Estimates suggest that fume events happen at least once in every 2,000 flights. Given the number of flights in the UK every day, that weighs on the mind. It should be of great concern that no aircraft currently flying has any form of detection system fitted to warn crews when cabin air has become contaminated. Furthermore, there is a lack of training and crew awareness of the possible adverse consequences of contaminated air exposure in the cockpit and cabin. There are even examples of crews saying that they felt they became impaired or incapacitated in-flight as a direct consequence of exposure.

I have two requests that I would like the Minister to consider and to which I hope he will refer in his speech. First, I would like an independent inquiry to be set up to consider the risks and hazards associated with contaminated aircraft cabin air. Setting up an inquiry has a lot of support both from unions and cabin crew, and it is the right thing to do. I do not believe that adequate work has been done on the issue yet, and such work would answer a lot of questions. I seriously urge the Minister to consider making that happen. If not, I would appreciate a reply as to why it is not possible now.

Secondly, I would like appropriate cabin air monitoring and detection systems to be installed in aircraft that operate using bleed air. I am told that the technology exists to do that, and it seems to make sense to do so. The Government could consider legislation to make that happen or, at the very least, they could begin discussions with airlines and our European counterparts. Just as it is now commonplace for homes and workplaces to install simple carbon monoxide detectors to prevent tragic deaths from carbon monoxide poisoning, so we must ensure that it is the norm for aeroplanes to be fitted with devices that can detect air bleed events.

[Matthew Pennycook (Greenwich and Woolwich) (Lab)]

This issue was brought to my attention not by Unite but by a constituent of mine, Alessia Iacovone, who was a colleague of Matt Bass. Does my hon. Friend agree that this is not only about the desire for an explanation of why colleagues die; it is about the fact—this is precisely the point he made—that cabin crew working for BA and other airlines do not know at present whether or how frequently they are at risk, because there is no monitoring on board aircraft?

[Jonathan Reynolds]

I am extremely grateful to my hon. Friend for making that point. That is exactly my perspective in bringing this debate. From what I have seen, there is enough concern out there to warrant a serious attempt to reassure people that their safety is secure. That can only be an asset to the UK aviation and aerospace industry.

To bring my remarks to a conclusion, I thank the Backbench Business Committee again for granting us the time to debate this issue. I thank my fellow sponsors, Unite for the help it has given me in my office and the many cabin crew workers who have assisted Unite and contacted me directly to bring the issue to greater prominence. I appreciate that aviation issues tend to lend themselves to international solutions and that the matter is being discussed in several other countries too. It is significant that the new Boeing Dreamliners do not operate the bleed air system, and I understand that that may eventually become the industry standard. In the meantime, however, a clear majority of aircraft still operate the bleed air system, so the issue will not go away.

Out of respect for the many thousands of cabin crew who work in this vital industry, let us take action to ensure that we know everything we can about cabin air safety. By arming ourselves with greater knowledge, we can better place ourselves to guarantee them the safe working conditions that we expect for all workers.

Southeastern Train Services

Matthew Pennycook Excerpts

Wednesday 2nd March 2016 Westminster Hall

[Matthew Pennycook (Greenwich and Woolwich) (Lab)]

It is a pleasure to serve under your chairmanship, Mr Evans. I do not want to repeat the points that have been made today but rather touch in my remarks on three particular issues that affect my constituents: the overcrowding of carriages; the reliability of the service; and the poor communication from Southeastern about the delays and overcrowding.

I congratulate my hon. Friend the Member for Eltham (Clive Efford) on securing this vital debate. As other hon. Members have said, Southeastern trains and the lines that run through our constituencies are vital not only for getting our constituents to work and bringing economic benefits—with delays causing a loss of productivity—but for people’s general quality of life. There is a historical under-investment in public transport in south-east London. My constituents rely heavily on these lines and have suffered for too many years. We know the particular problems associated with the London Bridge rebuild, but as other hon. Members have said, this issue predates that and has got far worse since Christmas.

I now receive complaints about late, cancelled or overcrowded Southeastern train services nearly every day. As a commuter, I know just how frustrating not only major disruptions but the disruptions and delays that happen every single day can be. Whether it is two minutes here or five minutes there, it is often without explanation and causes immense frustration to the people waiting, who cannot get adequate compensation and are not regularly notified. The 7.39 train this morning from Deptford was cancelled without explanation, forcing people on to other lines or tube lines such as the Jubilee line which are already crowded.

[Rehman Chishti]

The hon. Gentleman echoes a point I have made before. If there are constant daily delays, and if Southeastern cannot get its act together—whether that is through trains with more carriages or ensuring that trains run on time—it should surely give up the franchise to someone who can do it.

[Matthew Pennycook]

I think that Southeastern has lost the chance it had to restore faith and confidence in its service. The franchise should be removed. I would like to hear the Minister’s view on whether that should happen now or in 2018, when the contract lapses. However, Southeastern has lost the opportunity to recover that confidence.

The complaints and the frustration have given rise to a number of community groups in my constituency. I think of the Charlton Rail Users’ Group and the Greenwich Line Users’ Group, which exist solely to represent constituents’ concerns about the inadequate performance of Southeastern and to lobby for better services. Those groups are concerned with the three elements I mentioned.

The first element is overcrowded carriages. In late 2014, as a local councillor, I met the then managing director of Southeastern trains with my predecessor, the right hon. Nick Raynsford. We were promised that there would be 12-car trains by January 2015 on the Greenwich line. They did not materialise. I believe that that was because they were put on the Lewisham line, which if anything is more pressured in terms of capacity constraints. It is essential that we get those 12-car carriages, because on many occasions at the moment we do not even have 10-car carriages; as my hon. Friend the Member for Eltham said, they are often carriages with eight cars or even less.

Southeastern, to give it its due, has squeezed out as much as it perhaps can in terms of enhancements via changes to the timetable. It now comes down to a question of rolling stock. There has been a delay in the Government’s announcement on rolling stock. I will be interested to hear whether the Minister can shed any light on what may be coming forward, in particular for the Greenwich line.

It is indicative of how Southeastern has planned the improvements to its services that even if we get those 12-car trains, some of the stations on the Greenwich line in my constituency, such as Woolwich Dockyard, will not be able to have those trains stopping at the station because the station has not been fitted in a way that allows 12-car trains to stop, or if the trains are able to stop, it will be with selective door operating to allow people to get on and off at those stations. I would like some assurance that if 12-car trains do come online, the people who will be put out by that problem will get fair compensation if they have to travel onwards to another station, such as Woolwich Arsenal.

I turn to service reliability, which, as Members have said, is extremely poor on these lines. By the magic of social media, I asked my constituents if they had any thoughts or comments in advance of this debate. I asked them to keep it clean, which reduced the number of responses. You could not make up some of the responses I got back. One gentleman told me that the 6.01 pm train yesterday on the Greenwich line was delayed for 30 minutes because of problems with the announcement system; passengers learn that from the driver via the announcement system. That is quite a common example of the bizarre things that happen. I was once on a train that had to stop and wait outside London Bridge because the sun was in the driver’s eyes. That sort of service just irritates people, frankly, when they are paying a lot of money for their train journeys.

I will finish on poor communication. I made the case long in advance of the London Bridge rebuild that communication about the disruption that would take place because of the Thameslink programme was inadequate. My constituents still regularly think that the Charing Cross line is going to be restored on the Greenwich line; it is not. I think there are good reasons why it should not be, in terms of increased frequency of trains and reliability, but some of my constituents do not know that. Communication in general is poor and needs to improve.

Turning to the future, I fully support the removal of the Southeastern franchise. There is a good case for Transport for London taking over these services in partnership with the Mayor. The way that that potential deal was announced a few weeks back was rather shabby and got mixed up with the election campaign, but there is general cross-party consensus on that. Some of us have been campaigning on it for a long time. We need to scrutinise that deal. In particular, we need assurances that in the years left to the Southeastern franchise up to 2018 it will not be allowed to let performance slip even further. It has an incentive, as part of the service groups, to perhaps bid for elements of Transport for London’s services once it is taken over in 2018. However, we need to know how Southeastern can be pressed in the years ahead, if it is going to lose its contract, to not let performance slip even further. I will be interested to hear the Minister’s views on that.

--- Later in debate ---

[Daniel Zeichner (Cambridge) (Lab)]

It is a pleasure to serve under your chairmanship, Mr Evans. I congratulate my hon. Friend the Member for Eltham (Clive Efford) not just on initiating the debate, but on the way he—and other hon. Members—brought to life the daily frustrations of travelling life. We all recognise the frustrations that hon. Members on both sides of the Chamber have expressed. I can vividly see passengers jamming their feet in doors in protest and frustration; I see that on my own train line. It should not have to be that way. And we can all recognise the collective groan when an aged train that should be 12 carriages long and turns out to be four carriages long comes into the station. We have heard from everyone who has spoken about some of the problems.

My hon. Friend the Member for Eltham, very sensibly, pointed to the Which? passenger survey. He is right to say that it gives an accurate representation of where we are at with Southeastern trains. Of course, he and many other hon. Members raised the issue of compensation. The Minister has spoken about that in the past, and I am sure she will say more about it this morning, but it is clear that it does not work for most people and needs to be strengthened. My hon. Friend the Member for Eltham also made a very important point about the decline in reliability since Christmas. Again, that point was echoed by many other hon. Members.

I also recognised very much the points made by my hon. Friend the Member for Greenwich and Woolwich (Matthew Pennycook). He talked about overcrowding, reliability and some of the communication issues. Again, those points were echoed by other hon. Members. I join my hon. Friend in paying tribute to some of the user groups, which play such an important role on all our lines. Those people beaver away, amassing the information that we need to hold these companies to account. Another important point that he and other hon. Members made is that there is a real sense that passengers have lost confidence in the company, which raises some important questions about what happens next.

I thank the hon. Member for Dartford (Gareth Johnson), who is not here now, for uniting the Chamber in a vote of dissatisfaction with the current services. There are things on which we disagree, but I suspect we all agree on this.

My hon. Friend the Member for Erith and Thamesmead (Teresa Pearce) painted a vivid picture. A number of us probably got up earlier than we needed to this morning in order to get the train to arrive here on time. It should not be that way. People should not have to get a train that is two trains earlier than one that should get them to their destination on time just to ensure they reach their appointment. She eloquently outlined people’s frustrations.

The hon. Members for Faversham and Mid Kent (Helen Whately) and for Rochester and Strood (Kelly Tolhurst) raised important points about the challenges ahead in a growth region. This is not just about getting the problem sorted out for now, but about how we face the challenges of the future.

My hon. Friends the Members for Lewisham West and Penge (Jim Dowd) and for Lewisham, Deptford (Vicky Foxcroft) eloquently detailed some of the complaints and problems with which we are all familiar.

My hon. Friend the Member for Eltham made some opening points about customer satisfaction, which dropped dramatically for the Southeastern franchise from 83% in autumn 2011 to 75% in autumn 2015. A quarter of Southeastern’s passengers are dissatisfied with the level of service provision. Among commuters, that statistic is even starker, with satisfaction plummeting from 77% to just 68%.

My hon. Friend the Member for Lewisham West and Penge mentioned some of the excuses that are proffered. Well, sometimes Southeastern’s public relations department is even more bizarre. Some hon. Members may remember an article in Metro, in which one of Southeastern’s people said that the real problem was that people did not really want to go to work or pay their fares in the first place, and that people were grumpy because the service

“takes people somewhere they don’t want to be with money they don’t want to pay.”

That is not great, is it? Southeastern went even further, claiming that if the surveys had been carried out on a “sunny summer’s day”, the satisfaction ratings would be better because passengers would be more “upbeat”. From what we have heard this morning, passengers would need to be very upbeat to ignore some of the crammed compartments and torn up timetables.

Although it is a pretty tough job spinning for Southeastern, let us look at the collection of companies. All the franchises are part of Govia and therefore part of Go-Ahead, which reported that profits in its rail business had shot up by 30.5% to £25.7 million in the year to June. That is astonishing considering what we have heard today. The operator is reporting rocketing profits and is managing to hand out some pretty big bonuses at a time when services are declining. Rising profits should mean rising service standards, not appalling delays, overcrowding and severe disruption. Punctuality was only 87.7% over the past year, with 37% of those delays attributable to Southeastern, not Network Rail. The failures come despite Southeastern receiving £32.5 million in subsidy last year.

We have heard about some other problems, including the Dover sea wall and the landslips to which my hon. Friend the Member for Eltham made reference. I would welcome information from the Minister about whether any warnings have been raised with Network Rail about the condition of the areas in both cases and an update on the progress Network Rail has made in compiling its long-awaited register of the condition of its assets.

The Department for Transport gave the incumbent operator of the Southeastern franchise a four-year contract extension without running a wider tendering competition. The franchise began in April 2006 and was due to end in October 2014, but the Government gave the operator a direct award to continue running the service until June 2018.

[Matthew Pennycook]

The Government not only re-awarded the contract, but gave an additional £70 million to Southeastern to improve performance standards. All the promises and commitments that came with that have not materialised, as far as I am aware.

[Daniel Zeichner]

That is a very good point, to which I am just coming. The extension until June 2018 was awarded even though Southeastern had some of the lowest passenger satisfaction scores in the country and even though the Minister knew that passengers on the route have not always received the service they deserve. The Government essentially gave Go-Ahead the go-ahead for four more years of misery for passengers. The direct award was nothing more than a reward for failure.

At the time, the Minister assured us:

“We have also totally changed the contract terms to make sure they deliver on their promises.”

Has Southeastern delivered on its promises? Looking at the most recent passenger satisfaction survey, it seems that the answer is no, and I think, having listened to their comments, that hon. Members would rather agree with that.

We have heard quite a bit about the length of trains. My own experience is with the Cambridge line, on which, under the Labour Government, trains were extended from eight to 12 carriages, which made a huge difference. When it happens, it really does help. Again, I will quote the Minister, who said just over a month ago:

“I am determined to review the business case for running the additional, bigger 12-car trains on the metro service in particular. I give the House an undertaking that there will be a decision on that in the next couple of months.”—[Official Report, 28 January 2016; Vol. 605, c. 523.]

I would be grateful if the Minister would let us know whether that decision has been reached and, if so, what decision has been made.

Another question that hon. Members raised is what will happen when the extended franchise comes to an end in June 2018. In January this year, the Government and the Mayor of London announced that they would consult on transferring London’s suburban rail services to Transport for London, which many hon. Members have welcomed this morning. Devolving routes in some areas of the capital has been transformative; indeed, significant investment is going into recently devolved routes to Enfield town, Chingford and Cheshunt.

We would welcome the devolution of control to ensure that passengers are put before profits, so that they get the level of service they desperately need and deserve. However, despite the headlines, that devolution is still a mere proposal. There has been no firm commitment from the Department. In 2012, the current Mayor of London attempted to get Southeastern services devolved and he failed. Despite what Government Members might say, there is no reason to believe that the hon. Member for Richmond Park (Zac Goldsmith) would enjoy any more success if he were successful in his mayoral campaign. The devolution of control might well be a calculated pre-mayoral election announcement, unaccompanied by any meaningful action to improve commuters’ journeys. It would be helpful if the Minister provided further information about the consultation and her Department’s consideration of the proposals.

Finally, with the Shaw report published later this month, it seems worth asking the Minister whether she really believes, after the disastrous precedent set by Railtrack, that breaking up and privatising Network Rail would improve services for passengers. Do we really want to return to the dark days of Railtrack? Passengers on Southeastern trains deserve better.