Oral Answers to Questions

Matthew Patrick Excerpts

Thursday 24th April 2025 Commons Chamber

[Oliver Ryan (Burnley) (Ind)]

18. What steps he is taking with Cabinet colleagues to reform public services.

[Matthew Patrick (Wirral West) (Lab)]

20. What steps he is taking with Cabinet colleagues to reform public services.

[The Chancellor of the Duchy of Lancaster (Pat McFadden)]

This Government believe in the power of good public services to provide security and opportunity, but we are clear that the way in which the state works has to change. That is why we are reforming the planning system to get more houses built, why we have introduced free breakfast clubs to give children the best start to their day, why we have launched the AI action plan to drive the adoption of new tech in public services, and why a combination of investment and reform has helped us to cut NHS waiting lists for months in a row.

--- Later in debate ---

[Pat McFadden]

The hon. Member makes a very good point. It is really important that we change the way in which policy is made—that we listen more to the frontline and work with the test-and-learn approach that was referred to by the Minister for the Cabinet Office in answer to the previous question. That can help drive better outcomes for the public.

[Matthew Patrick]

It is clear to me that under the last Government, our state failed the public. We had an agenda that was not rooted in the lives of everyday people, meaning that despite the number of civil servants being the highest in a generation, outcomes for my constituents in Wirral West and people across the country were worse. Will the Minister please set out how a smaller, more modern and more focused state can once again deliver world-class public services?

[Pat McFadden]

Over recent years, the public have seen the state get bigger and taxes go up, but they have not always felt that they are getting the right outcome from those changes. To deliver our plan for change, we need to reform the state to make it more efficient and more effective. We have started to deliver those reforms through stronger performance management, accelerating AI adoption, a focus on the frontline, and reforming rules around recruitment and secondments. Those plans will help empower our excellent civil services to work better, reduce bureaucracy and focus on what really matters, which is better outcomes for the public.