South East Water: Disruption of Supply

Matt Rodda Excerpts

Wednesday 3rd June 2026 Commons Chamber

[Emma Hardy]

The hon. Lady is absolutely right. One of the issues that we discussed in the conversation on Sunday was communication, including about where to put bottled water stations. I was told that during this incident, South East Water had worked more closely with the local resilience forum to listen to its advice about where to place those stations. If that is not her experience, I would be keen to hear about that, so that I can take that back to the company. South East Water has an interim chair, who I know is keen to build new relationships with Members of Parliament—she has assured me that she will be meeting MPs. I urge Members collectively to raise this issue of communication and where bottled water stations are directly with the interim chair, so that we can have them in the right place. Fundamentally, Members of Parliament and councillors probably know and understand their areas far better than a water company does.

[Matt Rodda (Reading Central) (Lab)]

I thank the right hon. Member for Herne Bay and Sandwich (Sir Roger Gale) for securing this urgent question, and I thank the Minister for her approach to this difficult and appalling issue in Kent. Can she update the House a little bit more on the work to get meaningful compensation for the affected residents and businesses? In the longer term, what is she doing to improve the system of compensation? Many of my residents who had a water outage had to wait a long time for money to be paid back.

[Emma Hardy]

One of the first things we did when we came into government was to look at the guaranteed standards scheme. We have introduced increased compensation payments and new standards. Previously, compensation was not being paid when people were under a boil notice, but this Government have introduced that, along with doubling compensation for failings such as supply interruptions, low pressure and sewer flooding. Because of those changes, customers should for the first time be receiving payments for boil notices. We have told water companies to make compensation available to people as soon as possible. We are clear that customers come first. They are the people I care about, and they are the people for whom I am the Water Minister. We will also look at introducing a water ombudsman. In the conversation I had with South East Water on Sunday, I asked it to identify by the end of the week what compensation will be paid to who, and when, and I will be following up on that.