Post Office Services: Edinburgh West

Matt Rodda Excerpts

Monday 27th November 2023 Commons Chamber

[Christine Jardine]

The hon. Member makes a very good point. These were all vital services. Not so very long ago, post offices were central to communities up and down the country. They also provided some of the most spectacular examples of architecture, and they dominated our town centres. The local post office was where I applied for my first driving licence. I opened my first savings account there and queued for what seemed like hours every Christmas to make sure that the family’s cards and presents went off safely to various parts of Australia and Canada—but not any more. The Post Office I grew up with in the 1960s had 25,000 branches. In 2021, that figure had more than halved to 11,415, with more than half of those listed as vulnerable. The organisation itself lost £597 million in the same year.

In Scotland we have the biggest problem in the UK, having lost more than 6% of our post offices in the past two years alone. In Edinburgh West, two have closed and one has been relocated to a different area in the past year. As I said earlier, this problem is not isolated to Scotland or to Edinburgh West. One third of rural post offices are now offered as part-time outreach services.

[Matt Rodda (Reading East) (Lab)]

The hon. Lady makes an excellent point. This is a truly national problem, which unfortunately affects the whole of the UK. Indeed, there is also a related problem of postal deliveries not appearing on time, which is having a huge effect on many residents. I have had closures of post offices in my constituency in Reading and Woodley, and also severe problems with residents not getting post on time, leading to people missing out on paying their bills and many other things.

[Christine Jardine]

That is a good point. The national service is being undermined. As the hon. Member mentioned, deliveries are not being made. Moreover, one third of rural post offices are now only part-time outreach services, open for an average of five and a half hours. It is not the service that we knew for many years and that communities are entitled to expect.

The irony of all this is that the Post Office still generates around £5 billion for the economy every year. In constituencies such as mine, which has lost 70% of its bank branches since 2015, we increasingly rely on the post office for banking services and so much more.

--- Later in debate ---

[Kevin Hollinrake]

Absolutely. This is a real opportunity for the network, and not just for a longer-term contract for more stability. It has the banking framework, which forms its relationship with the banks. The banks have made around £2.5 billion of cost savings through the closure of branches. We think that a greater share of those savings should be provided to the post office network to improve remuneration and invest in productivity tools for postmasters, such as cash-counting machines, so that the job of running a post office is more lucrative. We see that as a big opportunity.

In the banking framework, we have been clear with UK Finance and Post Office that they should be ambitious in negotiations and secure extra remuneration for the network. There were some improvements to remuneration in April, but I am aware, as I speak to postmasters all the time, that those improvements have not gone far enough in their view. I work closely with the National Federation of SubPostmasters, and we hear these views all the time, so we are very alive to the difficulties.

The other big opportunity that the hon. Lady implied is in the increasing number of parcels couriered around our country. There has been an exciting development in the parcels market for the Post Office, which has just launched something called Parcels Online. For the first time, Post Office will offer a multi-carrier in-branch proposition: because the exclusive agreement with Royal Mail has ended, a customer can go into a post office and use the services of DPD, Evri and others, which are being sold by postmasters. That is a great opportunity for postmasters and may well lift their revenue. That is the kind of future we see for post offices: providing access to cash and banking services—and getting paid better and more lucratively to do so—and offering parcel hub opportunities. Those are both really important services.

The hon. Lady mentioned banking hubs. That is a slight bone of contention, in my view. At the moment, they have not really been co-located with post offices, and I would like to explore with UK Finance more opportunities for co-location where space allows. It makes little sense to have two different units on the high street when we could have one really sustainable unit. That is something we are looking at too.

On what the Government can do through direct support, we have provided more than £2.5 billion over the past 10 years and will provide £335 million between 2022 and 2025. We have also provided around £50 million through the annual network subsidy for rural post offices, as well as other measures we provide to the general business community, such as rates support worth £13.6 billion. Another £4.3 billion was announced in the autumn statement.

[Matt Rodda]

Would the Minister reassure me on the interoperability of post office systems with those belonging to building societies? We have talked about that before, given some of the difficulties with accessing cash in my constituency. Will he also pass on my concerns and those of colleagues to Royal Mail about the lack of cover for postal staff when they are off sick? That appears to be driving some of the problems with delivery.

[Kevin Hollinrake]

The hon. Gentleman is absolutely right to highlight those issues. Through the work that the Economic Secretary to the Treasury and I have done with UK Finance, more clarity has been given to postmasters about the limits for certain banks that have particular problems. The feedback I have got from postmasters is that the situation has improved, but I am very happy to hear feedback from Members of the House, including the hon. Gentleman, if that is not the case.

Of course, Royal Mail and the Post Office are two different things. Royal Mail has recently been fined for its underperformance. It has been affected by many different issues, including, of course, industrial action; it has had its share of issues this year. Hopefully it is putting those issues behind it, but we certainly expect to see a much better performance from Royal Mail going forward.

Like all retailers, post offices are facing very significant challenges at the moment. We have been clear about their value, both socially and economically—for our communities and for our economy. We will continue to work with the Post Office to ensure that both the organisation itself and the network are sustainable and fit for the future. We very much appreciate the work that the hon. Member for Edinburgh West does in this area; she quite rightly challenges me all the time on this. We are very much on the same page when it comes to making sure we have a viable network around the country, not least in our rural areas.

Question put and agreed to.