Social Housing (Regulation) Bill [Lords]

Marsha De Cordova Excerpts

2nd reading
Monday 7th November 2022 Commons Chamber

[Michael Gove]

As ever, my hon. Friend is 100% spot-on. Even before the Grenfell tragedy, it was clear that the way in which tenants were being treated in social housing in far too many cases, and—it pains me to say this—particularly in Kensington, was simply not good enough. We have vivid documentary evidence of the fact that the tenant management organisation that was responsible for the refurbishment of Grenfell simply did not listen to tenants and behaved in a high-handed fashion. Their safety was not given the importance it deserved. A number of residents, including Ed Daffarn of Grenfell United, a survivor of that night, were very clear about the risks that were being run, but they were not listened to. One of the most powerful lessons of the tragedy is the need for us to ensure that social housing tenants feel that their voice is being heard. As my hon. Friend for Walsall North said, any high-handed and aloof behaviour exhibited by some towards people who are the most deserving of our protection should end, and I hope that it will.

[Marsha De Cordova (Battersea) (Lab)]

I, too, welcome the Secretary of State back to his position. May I return briefly to the intervention from my hon. Friend the Member for Vauxhall (Florence Eshalomi) about personal evacuation plans for disabled people? As the Secretary of State knows, the Home Office did not expect that recommendation. Is it his view that those plans should be in place for disabled people living in high-rise blocks?

[Michael Gove]

We do need to look again at the position. I have to be careful because the Home Office is a separate Department and I am not the Secretary of State there, but I do know that the new Home Secretary and the new Minister responsible for fire safety appreciate and understand the need to look closely at the concerns that tenants expressed on the previous position. I have to say that the previous position was taken in good faith, but we need to pay attention to the concerns expressed.

--- Later in debate ---

[Marsha De Cordova (Battersea) (Lab)]

It is a pleasure to follow the hon. Member for Dudley North (Marco Longhi). I think all hon. Members on both sides of the House would agree that everybody should have a home that is safe, warm, of a decent standard and genuinely affordable, yet we know that many people live in homes that are not safe and certainly fall way short of even the Government’s decent homes standard.

Years of funding cuts to local authority budgets, as well as the four years during which the Government imposed a 1% social rent cut on local authorities, have inevitably taken their toll. The pandemic also hit housing revenue accounts hard, which has led to a huge issue in relation to the standard of social housing, but it is fair to say that the standard of most social homes was falling long before the pandemic—it has been going on for years.

In my constituency, housing and housing repair make up my biggest casework issue—every month, when I do my reports, it is always housing repair—and the same housing associations are always in question. More than 5,000 properties in my constituency are managed by housing associations. Many constituents raise issues about the standard of housing and about the poor customer service. Tenants are being made to feel that they should be grateful to have a home, and that the poor, substandard conditions and the management of those homes are not things that they have any right to question or even complain about. If this Bill goes some way to alleviate the challenges that they face, that can only be a good thing, because those challenges have had a devastating effect on tenants’ mental health and wellbeing.

One constituent has spent more than two years trying to get repairs to his home. He has been making complaints, but there has been no resolution, so he has had to live with a hole in his kitchen ceiling since January 2020. It really should not have taken an intervention from me to have that rectified. It should never be down to our offices, which can make things happen, to ensure that social housing providers fix the problems that their tenants face. Providers have a duty to ensure that the housing that they provide is of a decent standard because, as all hon. Members would agree, people do not live in those homes rent free; they pay rent and, in many cases, service charges.

The Grenfell fire made us all aware of the consequences of inaction when people living in social housing are disregarded and their complaints are consistently ignored. Such a tragedy should never have happened in our country in 2017—the year that I was elected. I pay tribute to Grenfell United and all the bereaved families and survivors of that tragic event. The Government promised justice and committed to ensuring that Grenfell would never happen again, but more than five years on from that tragedy, they have still not secured justice and no one has really been held responsible for what happened.

Many people, including my constituents, still live in unsafe homes that are not fit for habitation. It is right that we are debating the Bill, but it is long overdue, because the Government have failed in that. The Government’s Green Paper on a new deal was published in 2018—four years ago—so we are still going very slowly, at a snail’s pace.

The Bill is very important and should have been introduced earlier. If we want to deliver transformational change for social housing tenants, improve the quality of housing and ensure better regulation of the sector, the Bill needs to be improved. I am pleased that will happen in Committee, but I want to make a few points about the Bill as it stands.

There is nothing in the Bill to address the low levels of supply of social homes. There are thousands of people on the waiting list in Battersea. The reality is that for 12 years the Tories have not only failed to build social homes, but overseen the loss of homes at an unprecedented scale. Between 2010 and 2021, more than 134,000 homes for social rent were either sold or demolished, without any direct replacement. On average, that is a net loss of over 12,000 genuinely affordable homes every year, which is scandalous.

As has been said, it is over five years since the Grenfell fire. The Bill is too late for those people, and that is why I want the Minister to provide commitments on the timings for introducing the necessary regulations to ensure that the measures are enforced. Although the sector could act in response to the Bill’s changes, the Government should not and cannot rely on good will alone.

I mentioned earlier the issue of customer service, which many of my constituents continue to raise with me. Baroness Hayman was right when she said in the other place that

“housing management is no more complex than other professions that have legal requirements for training and development”.—[Official Report, House of Lords, 18 October 2022; Vol. 824, c. 1032.]

The Bill as amended in the other place still does not guarantee that staff will be appropriately qualified or engaged in training and development so that they can provide the best level of service. Why will the Government not commit to ensuring that all staff are properly trained?

The regulator’s inspections, which we all welcome, are a vital part of the Bill, and they must deliver the change that tenants so desperately need. They are the main way to check that providers are abiding by the law and responding to concerns. Although I welcome the amendment agreed in the other place, I believe that more information is needed on how the regulator will conduct routine inspections on all its landlords to ensure that consumer standards are always met. Will the Minister give more detail on how the new inspections regime will actually work and be delivered? I would also like her to commit to sufficient new resources, because this will only work if investment is made and resources allocated to allow the regulator to effectively perform its inspector role and any other new duties that may arise as a result of this Bill. The Secretary of State talked about fire safety. I would like the regulator’s remit to be expanded to make sure that it will monitor building and fire safety.

As I have said, there are a lot of good things in the Bill and it is welcome, but it needs to be improved. It is a shame that it has taken so long, but we are where we are and I hope that, as the Bill continues its passage through the House, it can be improved in many ways to ensure that tenants, regardless of whether they are in social housing or the private rented sector, are at the heart of it, because they are the ones who really matter.