Business of the House

Mark Tami Excerpts

Thursday 17th July 2014 Commons Chamber

[Mr Hague]

The hon. Gentleman is quite right to raise those important matters and the terrible circumstances for many of the people affected. The Government of Pakistan face a tremendous challenge in establishing order and defeating terrorism in parts of the country, so we should show some solidarity with the Government of Prime Minister Nawaz Sharif in doing that. The hon. Gentleman will have opportunities to raise those matters in Adjournment debates and in Foreign and Commonwealth Office questions next Tuesday.

[Mark Tami (Alyn and Deeside) (Lab)]

I, too, welcome the Leader of the House to his new job. May we have a debate as soon as possible on ongoing issues at the Passport Office? Staff in my office contacted the MPs hotline yesterday with an urgent case but were told that they could contact the Liverpool office only by e-mail and not by phone. I suggest that the Home Office should invest in some phones for the Liverpool office and some people to man them so that we can get these urgent cases sorted out as quickly as possible.

[Mr Hague]

The House has been able to discuss over recent weeks the problems that have arisen from a huge increase in demand for passports—the highest demand in 12 years. Of course, it is very important that specific cases raised by hon. Members are dealt with quickly, so I will absolutely inform the Home Office of what the hon. Gentleman has said. We have already deployed an additional 1,200 people as call handlers on the helplines, and we are providing another 300 staff and longer opening hours. A lot of good work is being done in dealing with this, but, as I say, I will absolutely refer to my colleagues what he has said.