Retail Crime

Mark Tami Excerpts

Thursday 11th April 2019 Westminster Hall

[David Hanson (Delyn) (Lab)]

I beg to move,

That this House has considered prevention of retail crime.

I welcome you to the Chair, Mr Robertson. I thank right hon. and hon. Members for coming to this important debate against much competition on a busy day, with the Prime Minister shortly to speak in the main Chamber. I wish to put on record my thanks to the Backbench Business Committee for granting the debate, and to the right hon. Member for South Holland and The Deepings (Sir John Hayes) and my hon. Friend the Member for Birmingham, Selly Oak (Steve McCabe) for sponsoring it.

I also wish to put on record my thanks to the Union of Shop, Distributive and Allied Workers—USDAW—the British Retail Consortium, the Association of Convenience Stores, the National Federation of Retail Newsagents, the Co-op Group, and the Co-operative party for working collaboratively with me on the debate, and for raising this important issue with the Government over the last few weeks and months. Today, I will focus on two key issues: shop theft and, in particular, violence and aggressive behaviour towards shop staff.

I think it will help the House if I begin by giving a flavour of the concerns in the community about how those issues are perceived. There is a range of ways in which we can look at this matter, but I will begin by quoting the British Retail Consortium, which is the trade body for major retailers across the country. The consortium does its own annual survey on retail crime and retail concerns, and its 2018 annual survey showed some key figures that are worth sharing. There were a staggering 42,000 incidents of violence against shop staff in the United Kingdom in the last 12 months; that is 115 a day—11,615 so far this year.

Customer theft, just from BRC members, equates to £636 million in one year—£1.7 million a day. Remember, Mr Robertson, that you, I and every member of society pay those additional costs on the goods that we purchase in store. Fraud costs around £163 million a year. Robbery—the more serious end of shop theft—costs around £15 million a year, as does burglary, and criminal damage to shops costs around £3.4 million.

Those are just the figures from the BRC. The Health and Safety Executive’s crime survey for England and Wales shows a reported 642,000 incidents of violence at work, including many of the issues that we will address today. USDAW, of which I am a proud member, as well as chair of the USDAW group of MPs, does an annual survey of violence and abuse against retail staff. Last year, USDAW surveyed some 6,725 members of staff, 64% of whom said that they had experienced verbal abuse when serving in a store and 40% of whom said that they had been threatened by a customer when serving in a store. Furthermore, USDAW assessed that an average of 280 shop workers are assaulted every day.

One important issue, which I will ask the Minister to focus on, is the triggers of violence and threats to shop staff. USDAW identified that the top triggers are shop theft itself, in terms of apprehending people who are stealing, and critically—I hope the Minister will focus on this in the longer term as well as today—the enforcement of age-related sales. If a member of the public comes in to buy alcohol, they have to be 18; there are also age restrictions on cigarette sales.

I raised age-related sales of knives and acids with the Minister during consideration of the Offensive Weapons Bill, because the legislation was making it an offence. It is not the police, trading standards or the Minister who will uphold the legislation on the frontline; it is the members of staff who face a customer seeking those products. In 22% of cases, age-restricted sales triggered violence, and in 21% of cases, the sale of alcohol triggered violence.

[Mark Tami (Alyn and Deeside) (Lab)]

I apologise for missing the very start of my right hon. Friend’s contribution. I have been told by a number of representatives of shops and supermarkets that when shoplifting takes place and is reported to the police, quite often the police are not really interested, and it is down to the shop staff to try to recover the goods. If that message gets out, the problem of shoplifting will only grow.

[David Hanson]

My right hon. Friend anticipates a later section of my initial contribution, which will be about the police response. I will come to that in due course, but it is a critical point. If shop theft takes place—if a member of staff at the local Co-op sees somebody stealing a bottle of vodka and they say, “Please put that back”, that is one of the major triggers for the shoplifter to engage in verbal abuse or violence.

I have talked about USDAW and the BRC. The Association of Convenience Stores represents some 22,000 shops, the smaller stores that are in every town, village and community in the United Kingdom. It has identified that for those 22,000-plus shops, the cost of retail crime equates to £246 million per year, or £5,308 per store. Critically, that means a crime tax of 7p in the pound on the price that you and I, Mr Robertson, pay for goods. That cost comes from the loss of goods through theft and from the information that has to be provided, through CCTV cameras and in other ways, to prevent those thefts in the first place.

--- Later in debate ---

[David Hanson]

I accept that, but we have to be careful not to equate poverty with shop theft. There are many people who have honour in themselves and will not commit crimes. However, I understand and accept that desperation can lead people to do things that they would not in perhaps more economically improved circumstances.

That background leads us to ask what we can do about this situation. I know that the Minister is engaged on this issue, and I give her credit. I moved amendments to the Offensive Weapons Bill to make age-related sales an aggravated offence. We discussed those matters formally in the Chamber, and we have discussed them informally. The amendments were withdrawn on the basis that the Minister would look seriously at the issue. I am pleased to say she had a roundtable, which I went to, as did all the parties I mentioned earlier—the retail organisations, the Co-operative Group and USDAW—so that solutions could be aired.

A helpful letter of 5 April that I had from the Minister indicates—I thank her for this—that she has now undertaken a 12-week consultation on issues including violence and age-related sales, prevention and support, the role of the criminal justice system and best practice. I urge Members and organisations to respond to it. I think that the Minister will find there is a unified voice, and that the solutions are clear to all. The challenge for the Minister will be to take them forward. She has supported an additional £50,000 of Home Office funding to the ACS, for running communications campaigns. She has looked at publishing impact statements for business, and is working with the police to develop guidance. That is all welcome.

I want to conclude with my six asks for the Minister. She looks worried. Some of them are things she will already be aware of. I started my speech by setting out what the BRC, the ACS and USDAW thought the level of attacks and violence against staff to be. I want first to ask the Minister to bring that together, so that we can identify retail crimes, their incidence, and the overall level. All those organisations, the newsagents and the ACS and USDAW, are acting individually and not as part of a formal Government response. They indicate that there is a great deal of under-reporting to the police because, as my hon. Friend the Member for Oldham West and Royton said, the police may not be able to respond owing to their lack of numbers. Also there is a question about what the scale of the problem is. As I quoted Paddy Lillis saying earlier, the crime is not victimless. People who are threatened in shops are traumatised. People who are injured in shops go home and have days off sick. People go to their doctor and fear coming back to work. Shops have to increase security. It is not a victimless crime. We must bring a record of the whole matter together, and the Home Office is a key part of that, in conjunction with Police Scotland—I see my Scottish colleagues are here for the debate—and the Police Service of Northern Ireland.

Secondly—this will come out of the consultation, but I must mention it now—the Government should consider legislating for an aggravated offence with respect, in particular, to age-related sales and abuse of shop staff. We have tested that through the Offensive Weapons Bill and it is part of the consultation discussions. I want the Government to do it, because in addition to the traumatic experiences I have mentioned, and the potential for long-term injury and for people to lose their jobs because of assaults, staff who are required to enforce the law are the frontline, and the Home Office must back them up.

Current sentencing is complicated. The sentencing guidelines for all kinds of assaults are that

“an offence committed against someone working in the public sector or providing a service to the public”

is “an aggravated factor”, but there is no clarity about what is contained within that. If someone is abusive that factor should be taken into account—perhaps for a community sentence, which might be the most appropriate route. I want the shop worker at the front of the Co-op on their own to be able at least to say to someone, “Look, there is a sign there. If you continue this poor behaviour you are liable for an aggravated offence. Please stop.” It is a protection, if not a final conviction.

[Mark Tami]

It is not just in the shop that people can be targeted. They can be targeted on their way home, particularly if some of the offenders live in the locality. They can be subject to that sort of attack all the time.

[David Hanson]

Indeed. Again, shop staff are part of the community. The town I live in is 12,000-strong. The people who work in small shops there live in the town. They put a uniform on for 20 hours a week in some cases. In some cases, low-paid staff are putting a uniform on and enforcing the law of the land. We have to give them support. As well as the legislation, we also need to look at prosecution and the response from the police. That is important.

Following on from bringing together the numbers and examining legislation, the third of my six points is about engaging with police and crime commissioners to make shop crime a priority. The ACS has a pledge, which basically says that police and crime commissioners should pledge to be

“confronting reoffending, particularly prolific reoffenders with drug dependencies”

and

“working to standards on what a ‘good response’ to shop theft looks like”,

which is the very point that my hon. Friend the Member for Oldham West and Royton made. Another pledge is to be

“always responding promptly to shop theft where violence is involved or where a suspect is detained”.

Often it is a shop staff member detaining someone who is drunk or out of their head on drugs in the shop.

Fifteen of the 40 police and crime commissioners have signed up to that pledge, which means that 25 have not. It is important that the Home Office grabs hold of the issue, co-ordinates a response, gives a level of guidance and priority and indicates that this is an important issue. We can argue about police numbers—we have done and will continue to do so—but this is an important issue. This crime causes trauma and difficulties and the Government should examine it, so I urge them please to engage with police and crime commissioners.

The fourth of my six points is, going back to what I said earlier, about community-based penalties. My hon. Friend the Member for Stretford and Urmston (Kate Green) has indicated one mechanism. Drug and alcohol orders are another. There may be other things that can be done, including with approaches to CCTV. There could be guidance on other issues where we can give support and help. A lot of employers, such as the Co-op, are investing a lot of money in headsets, CCTV and a whole range of wireless operation things, but not every store can do that, particularly individual stores, where it is an extra burden of cost. Support for some of the community penalties will take pressure off them.

My fifth and almost final ask is for the Government, five years on, to review the £200 limit to see whether it is working, whether it has made a difference and where we are with that.

My sixth ask for the Minister is simply this: the Home Office, with the Scottish Government and the Northern Ireland Government, could explore the whole range of good practice that can be undertaken and push it out. I welcome the ongoing discussions with the organisations, but that can be done on a regular basis. I know there is a business group. What have the outcomes of it been in the nine years it has been established? What positive outcomes from it have moved things on?

Going back to my time in the Home Office, we had funds available that key organisations could bid for to help reduce crime. CCTV camera schemes could be discussed and improved. There might be all sorts of radio wireless schemes. There might be a whole range of things that the Home Office could do. It could have a fund for organisations to bid against for support to ensure we make a difference.