Oral Answers to Questions

Debate between Mark Pawsey and Andrew Jones

Thursday 30th March 2017 Commons Chamber

[Andrew Jones]

That is actually a DCLG matter. We are discussing the independent appeals process, and the DVLA’s role in that in supplying driver information, but also up for consideration is the vigour with which the codes of practice of the two accredited trade associations are enforced. While we recognise that there are many good parking companies, there are some whose standards of customer service do not meet expectations. We had a very good debate on this in Westminster Hall last week, and I look forward to standing up for consumers to make sure they get a better deal.

[Mark Pawsey (Rugby) (Con)]

The British Parking Association represents many of the operators of private car parks, and the Minister has just referred to its code of practice for the industry. What discussions has he had with the association about improving the performance of parking operators?

[Andrew Jones]

I have met the British Parking Association and will be having further meetings. This is all about making sure that its independent appeals process and codes of practice work on behalf of consumers. That is our objective and that is what we will be taking forward in discussions with the DCLG.