Horizon: Compensation and Convictions

Mark Pawsey Excerpts

Monday 8th January 2024 Commons Chamber

[Kevin Hollinrake]

I agree with all the hon. Gentleman’s points. Swift and fair compensation—absolutely. An immediate overturning of convictions is something that we are looking to achieve as soon as possible, if it is possible, clearly subject to the caveats I set out earlier. Despite what the Post Office has done, most members of the public still look at the post office network with great admiration. It is greatly valued in our communities, so I do not believe that it is a damaged brand, but it is right that postmasters should have a much better relationship with the central management at the Post Office and the network itself. Much work has happened in that area, including the recruitment of 100 area managers to try to improve that relationship. That relationship will also be improved by making individual post office branches more financially sustainable, as the hon. Gentleman and I have discussed. We are very keen to do things such as the banking framework and the new parcel hub opportunity for those postmasters. The post office network has a bright future and a sound reputation, and we are keen to reinforce that.

[Mark Pawsey (Rugby) (Con)]

We have already heard about the work of the Business and Trade Committee, which looked at this issue for our February 2022 report. One of the most distressing features from our evidence sessions was hearing about the many people who were affected but were unwilling to come forward because it was too painful and they wanted to put the matter behind them. As we saw in the ITV drama, the Post Office was just not trusted. That led to the Committee’s recommendation that there should be a trusted point of contact for people to go to. Will the Minister join me in welcoming today’s news that 100 new people have come forward? Will he do his utmost to encourage everyone affected to come forward and claim the compensation that they are due?

[Kevin Hollinrake]

Absolutely. I thank my hon. Friend for all his work on the Select Committee, of which he is a long-standing member. We are very concerned about the people who will not come forward for whatever reason. The best way to tackle that is to make it easier to get compensation. That is one of the reasons why we brought forward the fixed-sum award route for overturned convictions—there is no requirement to submit a detailed claim to access that £600,000—and made it easier generally to overturn convictions by making those two routes easier. We think that is the best way to convince people to come forward. The message should go out loud and clear from every Member of this House to the people affected: “Please come forward, because you will be treated fairly and you will be compensated quickly.”