Oral Answers to Questions

Debate between Mark Hoban and Caroline Dinenage

Monday 1st July 2013 Commons Chamber

[Caroline Dinenage (Gosport) (Con)]

T6. A high percentage of employment and support allowance claims have been won on appeal because the claimant produced evidence that had not previously been made available. What can the Department do to encourage all relevant documents to be provided from the outset to save unnecessary costs and emotional stress?

[Mr Hoban]

My hon. Friend makes an important point. We ask claimants when we send out ESA50 forms to contact GPs and consultants so that we get the right medical information to help our decision makers reach the right outcome. I encourage GPs and others to take more time to send in the returns quickly so that we have the best information possible to make those decisions.

Oral Answers to Questions

Debate between Mark Hoban and Caroline Dinenage

Monday 28th January 2013 Commons Chamber

[Caroline Dinenage (Gosport) (Con)]

T2. Given that one in six of the adult population is functionally illiterate, what training is provided to jobcentre staff to help identify and signpost adults with literacy issues?

[The Minister of State, Department for Work and Pensions (Mr Mark Hoban)]

My hon. Friend makes an important point: poor literacy and numeracy are big barriers to employment. For that reason, personal advisers in jobcentres are trained to identify signs and to signpost people to appropriate course providers. Fareham college in the constituency adjacent to hers is one such provider, but I am sure there are other local providers.