Post Office Network
Debate between Marion Fellows and Ruth Cadbury(4 years, 8 months ago)
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Marion Fellows
I agree with my hon. Friend that that all matters. I am an old person—[Hon. Members: “No!”] I know everyone is shaking their head in amazement. I understand this issue. People who have been using those accounts should be able to continue to do so, and that seems to be happening. Those who are retiring later, thanks to other Government plans, should still be able to go into their post office and use it as others have been able to. Post offices are the focus and the heart of any town or small community, or anywhere rural.
Ruth Cadbury (Brentford and Isleworth) (Lab)
The hon. Member makes an important point about people who are not digitally enabled, particularly older or disabled people. Does she agree that the closure of post offices also disadvantages small business owners, who frequently use post offices to collect and post parcels, and that that affects local economies?
Marion Fellows
I absolutely agree. When the Crown post office in Motherwell closed, one of the biggest lobbying efforts I had was from small business owners who could nip into Motherwell town centre to deposit their cash. With the closure of different banks, they now struggle and have to find somewhere else. The Motherwell Crown post office became a small retail business with two counters instead of six. That post office used to have queues out of the door at certain times of the week, and the town centre benefited from people withdrawing and spending cash. That does not happen now, because although the post office does an excellent job—I have used it—it does not have the required capacity.
The CWU has raised the loss of service and expertise that can occur when post offices are taken over by chains such as WHSmith. The employees are TUPE-ed over, but within a year their pay is cut and they leave, so the business no longer has the expertise to help and serve communities when they need it.
The Minister has been taking note of all my asks, and I hope that she will respond positively. Rest assured that if she does not, I will be back, along with many of the hon. Members who are present. I look forward to yet another debate about post offices in the main Chamber on 19 March, thanks to the work of the all-party parliamentary group on post offices, of which I am a proud member.