Closure of Santander Banks

Marion Fellows Excerpts

Thursday 7th February 2019 Commons Chamber

[John Glen]

I am not seeking to paint a rosy picture. I am setting out plainly the facts about what the bank has undertaken. I obviously cannot account for the way in which every single branch has handled things. I note the hon. Lady’s observations and I am very happy to look into what she says, or to make a link to Santander for her.

I hope that the hon. Lady will agree that this support demonstrates that there is a commitment to the spirit, not just the letter, of the standard, which is warmly welcomed. To ensure that all banks meet the requirements of the standard, the Lending Standards Board monitors and enforces it. Last year, it published its annual report on banks’ adherence to the standard and found that, overall, firms’ engagement was positive and genuine. However, there were some areas where banks could do even more, and the Lending Standards Board is using the full range of tools and sanctions at its disposal to work with banks where they fall short.

[Marion Fellows (Motherwell and Wishaw) (SNP)]

I thank the Minister for giving way. I wish to raise again the kind of work that Santander is doing in introducing people to post offices. Is he aware of the appallingly low rates of pay given to sub-postmasters for doing banking work, especially in places where there are no banks left?

[John Glen]

I am aware of the concerns raised in that area and I have met postmasters about that. That area is the responsibility of my colleagues in the Department for Business, Energy and Industrial Strategy, but I note the point the hon. Lady has made.

I have recognised when I have participated in debates over the past 13 months that there have been some concerns around the provision of post office banking services. The Government recognise that some customers just prefer, or need, to carry out their everyday banking over the counter. That is why we support the Post Office’s commercial agreement with 28 high street banks and building societies, which enables 99% of personal banking customers and 95% of small business banking customers to carry out their everyday banking at one of the 11,500 post office branches. While I concede that the range of services offered by post offices may be more limited than that offered in a traditional bank branch, the services provided through the extensive post office network ensure that essential banking facilities, such as depositing and withdrawing cash, or depositing a cheque, remain available in as many communities as possible.

[Marion Fellows]

I know that this is a Department for Business, Energy and Industrial Strategy fiefdom, but the Minister is saying that banks are closing and post offices are good, yet post offices are also closing simply because of the low return that sub-postmasters are receiving for doing banking business. That takes so much of their time and they are earning much less than the minimum wage per hour.

[John Glen]

I note the points that the hon. Lady raises but, as I have said to her, I cannot comment on this matter directly from my vantage point in government. However, I would just point out that since 2010, post office branch numbers have been at their most stable for decades, and 99.7% of the national population now lives within 3 miles of a branch and 93% lives within a mile of their nearest post office. I am very sympathetic to discussions of rurality, given the nature of my constituency, and almost 99% of the rural population live within 3 miles of a post office.

The Government believe that too few customers know about these excellent services so, at my predecessor’s request, UK Finance and the Post Office have been working together to launch a five-point action plan to raise awareness of post office banking services. Members may have seen posters in post offices or advertisements for the services in papers, or noticed the Post Office logo on their bank’s leaflets and websites. When I was new to office last year, there were concerns about the execution of that relationship, and I followed up and wrote to both parties to ask for assurances about the delivery of the programme.

The Government cannot reverse the changes in the market and in customer behaviour, nor can they determine firms’ commercial strategies in response to those changes. Today’s debate has focused on the loss of traditional banking channels, but it is important that we do not lose sight of a range of innovations in the retail banking market. They are bringing real benefits to consumers of all types, as I saw for myself on my visit to Scotland last summer.

No matter how the market changes, however, the Government will continue to take positive action to maintain access to vital banking services and ensure that banks support communities across the UK when their local branches close.