Independent Complaints and Grievance Scheme

Marie Goldman Excerpts

Monday 16th June 2025 Commons Chamber

[Marie Goldman (Chelmsford) (LD)]

I am pleased to support this motion, which, as the Leader of the House says, has come about as a result of the Kernaghan review, an independent review of the ICGS published just last year. The review’s recommendations included the creation of an ICGS policy framework, and the formalisation of the ICGS assurance group into an assurance board with responsibility for the creation of and future changes to an ICGS processes document. The motion is designed to implement those recommendations, and I am happy to support it.

The public are understandably fed up with what many perceive as accepted poor behaviour from those elected to represent them. The ICGS is designed to help restore trust by ensuring that poor behaviour is dealt with swiftly and appropriately, but that cannot happen if MPs are constantly marking their own homework. If it is thought that there are attempts to manipulate the system, or to wriggle out of tight spots for political gain, we will have no chance of regaining the trust that has been eroded, particularly over recent years. That is why I am so disappointed to see the amendments that have been tabled. After so many years of trust being eroded, we need to find a way to win that trust back, and that is what this scheme does.

Let me go through the amendments to explain what I mean. Amendment (a) would, among other things, remove the right to make collective complaints, making it harder for complainants with the same issue to support each other in coming forward. It would also prevent the ICGS from accepting a person’s complaint if it was substantially the same as a complaint they had previously withdrawn. That would worry me, as I do not find it hard to imagine a scenario in which a complainant is—how shall I put this?—encouraged to withdraw their complaint, perhaps following promises of improved behaviour, but then feels the need, and has the courage, to raise the issue again. That amendment would prevent them from being able to come forward again.

Amendments (b), (c) and (d) appear to be a rather blatant attempt to stack the membership of the assurance board, so that it can be politically manipulated. Amendment (e) trashes the recommendation from the Kernaghan review that the ICGS assurance board should be able to approve ICGS procedures. The Kernaghan review clearly recommends that the assurance board should be able to create and make changes to ICGS procedures. That is to speed up a process that the Kernaghan review found to be unduly cumbersome and impacted by political considerations.

[Chris Vince]

I am just trying to get my head around the amendments. Is the hon. Member suggesting that we avoid these amendments, because we want to ensure that there cannot be political influence over the decisions being made, such that, as she says, those who have committed these terrible acts somehow get away with it?

[Marie Goldman]

Indeed. I thank the hon. Gentleman for his intervention, because I completely agree. Unfortunately, what he suggests is what some of these amendments are designed to do, and that is why I cannot support them. They are an attack on, and a blatant attempt to manipulate, the system, and that is totally wrong. In short, I fully support this motion and do not support any of the amendments. I encourage Members from all parts of the House to do the same.