Business of the House

Margot James Excerpts

Thursday 13th October 2011 Commons Chamber

[Sir George Young]

A written ministerial statement on Southern Cross was published on Monday; the right hon. Gentleman may have seen it. Because of the piece in the press today, I have made some inquiries. There have been regular constructive discussions between the Government and Southern Cross representatives since the moment it became clear that the Government were in difficulty. Ministers took the situation seriously, and they were kept fully informed. There were numerous meetings between senior Department of Health officials, the company and others, to seek to formulate a solution that protected the health and well-being of the residents. Ministers were kept fully in the picture.

[Margot James (Stourbridge) (Con)]

Following today’s worrying report from the Care Quality Commission on the lamentable standards in the care of older people in the NHS—it found that 20% of the 100 hospitals it inspected were almost criminally negligent—may we have a debate on this subject?

[Sir George Young]

In response to the previous question, I think that instead of saying Southern Cross was in difficulty, I said that the Government were in difficulty, which of course they never are.

Like my hon. Friend, I was very concerned by the reports in today’s press. Everyone admitted to hospital deserves to be treated as an individual and with compassion and dignity, which is why we commissioned the report she mentions. It certainly shows the value of unannounced inspections. It found some exemplary care, but it also found that some hospitals were not getting even the basics right. The new Health and Social Care Bill gives new responsibilities to Monitor to integrate health care across health care services. I hope that everyone will learn the lessons: that some things need to be done tomorrow to put things right; that there are problems of culture, such as putting paperwork before patients; and that there is inadequate management training and leadership in hospitals. Some of these problems may have been going on for some time. Important lessons must be learned if we are to improve the quality of care in many of our hospitals.