Advice Services (Nottingham)

Margot James Excerpts

Wednesday 11th October 2017 Westminster Hall

[The Parliamentary Under-Secretary of State for Business, Energy and Industrial Strategy (Margot James)]

It is a pleasure to serve under your chairmanship, Ms Dorries. I congratulate the hon. Member for Nottingham North (Alex Norris) on securing this debate, his first in Westminster Hall, and first of many, I have no doubt. I congratulate him on his interesting and compelling speech. I am very pleased to have the opportunity to set out how the Government support the Citizens Advice service and the importance of having access to free, confidential and impartial advice. I have seen for myself in my own constituency the difference that such support can make to people and families, often the most vulnerable, often, as the hon. Gentleman ably pointed out, in crisis and under immense pressure.

The hon. Gentleman mentioned Citizens Advice Nottingham and District, Nottingham Law Centre and Nottingham City Council’s welfare rights service as examples of success, and I share his appreciation of the work of those agencies and similar advice services across the country.

The services are indeed well used. In 2015-16, more than 8,000 people received advice and support from Citizens Advice Nottingham and District, most of whom said they could not have resolved their issue without receiving that help. It is important to appreciate that these advice services not only help people to resolve financial difficulties but have a profound impact upon people’s lives, sometimes improving their health and reducing stress as a result of the help they offer.

Also in 2015-16, more than 2,900 clients were provided with free legal advice by Nottingham Law Centre on issues ranging from debt to welfare, and from benefits to housing. The centre succeeded in getting nearly £67,000 worth of debt written off for its clients, and I know that in one of the other instances that the hon. Gentleman cited—I think it was the Disability Nottingham case—the centre had a tremendous success rate in supporting vulnerable people through tribunals.

The welfare rights service delivered by Nottingham City Council also helps to provide free, confidential and impartial advocacy and advice to citizens from across the city, including making home visits to those people who are unable to attend an appointment.

I must say one thing in respect of the legal aid position that the hon. Gentleman mentioned, in particular the very sad case that he mentioned involving Claire. The Government are committed to ensuring that legal aid continues to be available, particularly in the most important cases, such as those involving domestic violence or if children are at risk of being taken into care.

Given the sensitive issues that those services cover, it is important that they are provided independently of Government, so that their clients can trust that their problems will be treated impartially and in confidence. Also, as many of those clients’ cases relate to interactions with Government agencies or services, such as benefits, it is important to note that the local citizens advice bureaux operate independently and are funded from a variety of sources. In the main, however, they receive their core funding from the local authority in which they are located.

[Mr Leslie]

On that point, the Minister is right to talk about the need for agencies to be at arm’s length from the Government and from Ministers, but I do not think that that necessarily negates the idea of their having some kind of statutory force, to give them that sense of being a function that is supported by society as a whole. If we cannot have that, we must recognise that this is a real “invest to save” situation. As my hon. Friend the Member for Nottingham North (Alex Norris) pointed out, for every £1 invested in advice services the Government can save a considerable amount later down the line. It is because these services exist in a sort of non-specific, non-legal context that we sometimes rely too much on charity to underpin advice, rather than making it a right that people have.

--- Later in debate ---

[Margot James]

The hon. Gentleman makes a good point. I would not want to negate the role of charities and local self-help groups, which play a huge role in their communities, but there is a role for Government to ensure that some impartial, independent advice is available. Through the Citizens Advice national agreements that we have, my Department funds Citizens Advice nationally. For example, helping people in the area of fuel poverty and energy advice is a statutory service that Citizens Advice offers; the service is funded by Government, but the advice is given impartially and independently of Government. Therefore, it is important to note that Citizens Advice operates independently, even though it is funded by our Department to a certain extent, to help it to meet its resourcing needs.

It is the local authority, not central Government, that is better placed to make decisions about advice provision in its local area, based on local priorities and need. However, we must remember that local authorities are independent of central Government. They are responsible for their own finances and recruitment, and are accountable to their local electorate. So, when it comes to spending or resourcing, however difficult the decisions are, it is for local authorities such as Nottingham City Council to make those decisions. I hope that, whatever the outcome, the people of Nottingham will still be able to access free, independent advice, and that the national body, Citizens Advice, which is funded by my Department, will help to ensure that that continues to be the case.

We know and understand that some people are vulnerable, and that some will need more support than others. That is why the Government continue to spend around £90 billion a year on a strong welfare safety net. One example of that is our troubled families programme, which is helping to turn around the lives of 400,000 people. I know that it is doing very important work in Nottingham, and under the priority families programme led by Nottingham City Council, 1,200 families have already been helped to turn their lives around, and a further 3,480 families are engaging in the programme.

To reiterate, the Government remain committed to, and supportive of, the right to free, independent advice. As I have said, that advice is best delivered by independent organisations at the local level, although I am mindful of the need for the Government to continue to play a role on a statutory basis, as I mentioned earlier in response to the hon. Member for Nottingham East (Mr Leslie). However, those with the knowledge, expertise and experience are helping people from all walks of life on all manner of issues.

Clearly, as the hon. Member for Nottingham North pointed out, a huge amount of good work is being done by the people of Nottingham, the staff and the volunteers in providing this vital work and support. I salute them all. I hope that the local Government will continue to recognise and support their hugely valuable work for many years to come.

Question put and agreed to.