HM Passport Office Backlogs

Margaret Ferrier Excerpts

Thursday 12th May 2022 Commons Chamber

[Tom Pursglove]

There was quite a lot there, Mr Speaker, and I think that if I were to answer all of that, I would be at real risk of incurring your wrath. Two million passports were issued in March and April alone. The hon. Gentleman is a canny parliamentarian who took the opportunity to raise this issue in business questions. He will have noted from my earlier responses the steps that we have been taking in that period to address this issue. We will see that work through. This is all about bolstering capacity and resource, but if he would like us to look at specific cases, I am very happy for him to share them with us so we can perhaps understand where he thinks the issues are.

[Margaret Ferrier (Rutherglen and Hamilton West) (Ind)]

I put on record my thanks to the Glasgow passport office, which has been most helpful to my caseworkers.

I have a constituent who has applied for a child’s passport. The child is a dual national; as part of the application for a British passport, my constituent provided the child’s Australian passport, which is in date. They travel next week, and my team have been urgently supporting them in trying to get, at a minimum, the Australian passport returned urgently. We were assured that that would happen, but the constituent was advised last night that it was not possible. My constituent has also faced some really poor treatment from call handlers on the advice line and is very stressed and upset by it. Please will the Minister intervene in this case and help me to get my constituent their passport?

[Tom Pursglove]

I certainly want the hon. Lady to share her constituent’s experience with me and with Ministers in the Department, particularly the concerns that she raises about how the calls have been handled. If she shares those details with me, we will look at them in the usual way, but I am keen to understand the specifics.