Margaret Ferrier
Main Page: Margaret Ferrier (Independent - Rutherglen and Hamilton West)Department Debates - View all Margaret Ferrier's debates with the Home Office
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Margaret Ferrier Excerpts(2 years, 7 months ago)
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Kevin Foster
Certainly, if the application is over 10 weeks and the family are due to travel, I know that the Passport Office will be happy to expedite that and resolve it. It sounds like there has been a specific issue with it. I am happy if the hon. Gentleman wants to raise that with me directly.
Margaret Ferrier (Rutherglen and Hamilton West) (Ind)
There is no doubt that staff across the UK have been working hard, but a constituent submitted an application more than 10 weeks before travel. Her Majesty’s Passport Office made a series of mistakes and seriously mishandled it; it even lost my constituent’s documents. When my office tried to help, it told my staff on one occasion that the application had not been made until a week after our first contact with it about the application. I also wrote to its director general, who never responded. What is the Home Office doing to implement meaningful routes of escalation and to address where there have been failings in specific cases?
Kevin Foster
I am sorry to hear of the hon. Lady’s experience. As already touched on a number of times in this UQ, I accept that the current performance of the advice lines for members of the public and Members of Parliament is not what it should be. That does need to change. On the specific case, I am happy for her to raise the details with me after the session.