Backbench Business

Debate between Marcus Fysh and Phil Wilson

Thursday 17th November 2016 Westminster Hall

[Phil Wilson (in the Chair)]

Because we donated 15 minutes to the Division, we will now finish at 4.45 pm. I want to bring in the Front Benchers at a quarter past 4. I reiterate that if people limit the time that they take, everyone should get in. I call Marcus Fysh to continue his speech.

[Marcus Fysh]

Thank you, Mr Wilson. I was saying that it is often only when a community faces the loss of its post office that it realises what a wonderful service the post office system provides. I speak in support of not just the customers but the postmasters who provide that service.

Post offices are often owned by hard-working families who constantly look for ways to improve their flagging profitability and get more footfall. Postmasters run 97% of the country’s 11,500 post office branches, but they lack any meaningful union membership or collective voice. They are represented only by the National Federation of SubPostmasters, a trade association that is funded in part by Post Office Ltd. NFSP chief executive George Thomson recently said that “without serious changes” to the Post Office Ltd business,

“there may not be a network to fight for in the future.”

Successive Governments have spent billions subsidising Post Office Ltd. Some £2 billion of taxpayers’ money has been used on the latest network transformation programme, which has not yet proved able to make the network sustainable and profitable. The Post Office has halved its losses in the last financial year, but that seems to have been done at the expense of postmasters’ pay and increasing branch closures and redundancies. The front-line service has suffered: the queues remain and extended opening hours are sometimes inconsistent and quite unpredictable. We must ask why. In many cases, postmasters are struggling to staff and operate their branches on the money that the Post Office now pays. The reduced revenues from core services simply make many things that post offices do unprofitable, and I know from speaking to postmasters up and down my constituency that they are genuinely concerned about whether they will be able to keep going with those things.

Hon. Members have made several useful proposals during the debate, and I urge the Government to consider them carefully, because Post Office Ltd itself does not seem to have any obvious plans to introduce new services or increase revenue in a way that could help. A growing number of post office branches are up for sale—there are currently more than 730 advertised on the Daltons Business website alone.

One of the key issues with the franchise model that we need to look at is that the computer system on which the whole network relies is well and truly overdue for replacement. It is, in fact, at the centre of an ongoing High Court action. Thousands of postmasters have been blamed for losses that may in fact have been caused by the use of that computer system. Some of those postmasters have been convicted and some have been made bankrupt by the Post Office, and losing that court action may pose a major solvency problem for the Post Office itself. I call on the Government to look into that with some urgency.

In that context, it should not be a major surprise that the unions are taking action, although the Post Office’s move away from a defined-benefit pension scheme is possibly not the right point to complain about, given that there has been a major move away from such schemes in almost every other walk of life in recent years. We need to look at the Post Office; it is in danger of running out of control and its governance issues require serious work and attention. I urge the Government to take an active role in that, because postmasters and their customers up and down the land really depend on the Post Office.