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Written Question
Driving Tests: Internet
Monday 18th November 2024

Asked by: Manuela Perteghella (Liberal Democrat - Stratford-on-Avon)

Question to the Department for Transport:

To ask the Secretary of State for Transport, if she will make an assessment of the potential merits of implementing (a) fines and (b) other sanctions on companies that use automated software programs to buy driving test appointments.

Answered by Lilian Greenwood - Parliamentary Under-Secretary (Department for Transport)

To ensure fairness for everyone wanting to book a practical driving test, the Driver and Vehicle Standards Agency (DVSA) continues to work hard to combat the unscrupulous practice of reselling tests, often at significant profit. The agency encourages all customers to book a test through the official channel on GOV.UK where customers can book, change and cancel tests. The agency does not license any service to resell test slots.

DVSA is deploying enhanced bot protection on its public facing booking system to stop automated systems from buying up tests unfairly. These applications, however, are constantly evolving and changing and DVSA continues to take steps to block cancellation services from accessing the booking system.

DVSA has had a number of external reviews of its bot mitigation methodology and approach. To date, none of the reviews have indicated any improvement was necessary or suggested changes in approach.


Written Question
Driving Tests: Internet
Monday 18th November 2024

Asked by: Manuela Perteghella (Liberal Democrat - Stratford-on-Avon)

Question to the Department for Transport:

To ask the Secretary of State for Transport, what progress her Department has made on preventing automated software programmes from buying driving test appointments.

Answered by Lilian Greenwood - Parliamentary Under-Secretary (Department for Transport)

To ensure fairness for everyone wanting to book a practical driving test, the Driver and Vehicle Standards Agency (DVSA) continues to work hard to combat the unscrupulous practice of reselling tests, often at significant profit. The agency encourages all customers to book a test through the official channel on GOV.UK where customers can book, change and cancel tests. The agency does not license any service to resell test slots.

DVSA is deploying enhanced bot protection on its public facing booking system to stop automated systems from buying up tests unfairly. These applications, however, are constantly evolving and changing and DVSA continues to take steps to block cancellation services from accessing the booking system.

DVSA has had a number of external reviews of its bot mitigation methodology and approach. To date, none of the reviews have indicated any improvement was necessary or suggested changes in approach.


Written Question
Railways: Stratford-on-Avon
Friday 18th October 2024

Asked by: Manuela Perteghella (Liberal Democrat - Stratford-on-Avon)

Question to the Department for Transport:

To ask the Secretary of State for Transport, whether she is taking steps with Chiltern Railways to reinstate direct rail travel between London and Stratford-upon-Avon.

Answered by Simon Lightwood - Parliamentary Under-Secretary (Department for Transport)

Chiltern’s current timetable offers a service between London and Stratford Upon Avon with one change.

Whilst noting that this is not a direct service, timetable decisions are for operators to make, balancing passenger demand, track availability, infrastructure constraints, and operational considerations. With these considerations in place, the operator has no current plans to offer a direct service from London Marylebone.


Written Question
Railways: Labour Turnover
Monday 14th October 2024

Asked by: Manuela Perteghella (Liberal Democrat - Stratford-on-Avon)

Question to the Department for Transport:

To ask the Secretary of State for Transport, what steps she plans to take to increase staff retainment in rail services.

Answered by Simon Lightwood - Parliamentary Under-Secretary (Department for Transport)

We are working with operators to support recruitment and retention and ensure they have the staff they need to robustly deliver their timetables. We will deliver the biggest overhaul of our railways in a generation.


Written Question
Driving Tests: Stratford-on-Avon
Monday 9th September 2024

Asked by: Manuela Perteghella (Liberal Democrat - Stratford-on-Avon)

Question to the Department for Transport:

To ask the Secretary of State for Transport, if she will make it her policy to increase the number of test centres serving Stratford-on-Avon constituency.

Answered by Lilian Greenwood - Parliamentary Under-Secretary (Department for Transport)

The Driver and Vehicle Standards Agency (DVSA) is committed to providing its customers with the best service possible. DVSA continually reviews its estate to ensure it represents good value for money and is efficient. It currently has no plans to increase the number of practical driving test centres.


Written Question
Public Transport: Rural Areas
Monday 9th September 2024

Asked by: Manuela Perteghella (Liberal Democrat - Stratford-on-Avon)

Question to the Department for Transport:

To ask the Secretary of State for Transport, what steps she plans to take to help improve the accessibility of (a) bus provision and (b) other public transport in rural areas.

Answered by Simon Lightwood - Parliamentary Under-Secretary (Department for Transport)

The government knows that Britain needs a modern transport network to help kickstart economic growth. The government wants everyone to have access to public transport and is committed to improving the system so it is more inclusive and enables disabled people to travel safely, confidently and with dignity.

Good local bus services are an essential part of prosperous and sustainable communities. As announced in the King’s Speech, the Government will introduce a Buses Bill to put the power over local bus services back in the hands of local leaders right across England, to ensure networks can meet the needs to the communities who rely on them, including in rural areas.

We also plan to empower local transport authorities through reforming bus funding. By giving local leaders more control and flexibility over bus funding they can plan ahead to deliver their local transport priorities. The Department will work closely with local leaders and bus operators to deliver on the government’s ambitions.