Digital Exclusion

Maggie Throup Excerpts

Wednesday 28th February 2024 Westminster Hall

[Justin Madders]

I thank the hon. Member for his intervention. I will come on to some questions and challenges for the Government. The fact that we have so many Members here suggests that many things that we deal with as Members of Parliament are a result of digital exclusion.

[Maggie Throup (Erewash) (Con)]

I thank the hon. Member for giving way. I can give a live example of digital exclusion in my constituency. The local council is introducing a charge on emptying garden bins from 1 April. It has an early bird offer of £20 rather than £37, but that is available only to residents who pay online. That not only excludes people, but impacts them financially. Will he join me in condemning Erewash Borough Council and its blatant digital exclusion?

[Justin Madders]

I thank the hon. Lady for her intervention. I suggest she talks to the leadership of the council to see whether an accommodation can be reached. Services should be available at the same price to everyone, regardless of their digital access.

I will not take any more interventions because I realise others wish to speak, but I will talk briefly about the banking sector, which has seen many branches close across the country, including in my own constituency of Ellesmere Port and Neston. In Neston there are no banks any more and Ellesmere Port has lost some. The nearest offline options for customers of the banks are often a significant journey away. With public transport the way it is, it is not always easy. Banks now expect customers to switch to online provisions, but that is not possible for some people. Even if they can do that, there is increased hesitation because of concerns about online fraud. Being able to access banking facilities readily should be a basic tenet of our society. At the moment, it is too difficult for too many people.

Car parking payment is another area that has increasingly moved online. App-based payment systems are becoming commonplace, but those without smartphones can find that difficult. Even when they have a smartphone, they may not have the knowhow or mobile data to download the app, meaning they can sometimes struggle to pay for car parking. One of my constituents, Keith, said:

“My problem is with car parking. Everything is done through the phone, and if you have an old phone it is a problem downloading an app while standing in the rain, with an impatient queue behind you.”

He is, no doubt, not alone. This is mainly a problem with private parking outfits. To be fair, my local authority does offer the alternative of paying in cash for the machines, but they do not always work. In relation to local authorities, Age UK has highlighted the difficulties in making applications for blue badges, housing support and council tax reductions.

In London, Age UK used a combination of freedom of information requests and mystery shopping to see how offline services were provided. It found that 17% of those responding did not offer any of those services offline. One quarter did not offer online access to blue badge applicants, and almost one third did not offer council tax reduction services offline. It also found that half of those claiming to offer those services offline were unable to point the mystery shopper to the information that would enable them to access those services. There were problems with waiting times in phone queues, as well as call handlers not being aware of the offline offer for services.

I want to be clear that this should not be misconstrued as an attack on local authorities. I know the level of cuts they have had to face since 2010. I am delighted that my local authority, Cheshire West and Chester, has introduced a call-back service, which is available for those unable to complete online forms. It directs people to a number to secure assistance. That is an example of best practice that should be spread across the whole country.

Before I wind up, I want to touch on the impact that the issue can have on people. Age UK has noted that this trend has a profound impact on older people. It causes many more people to feel lonely, frustrated and overlooked. Those feelings are completely understandable. It is about time that society realised that not everyone walks around with a smartphone, nor has the confidence to use one. It is all well and good saying people can use their rights under equality laws to ensure they are not denied access, but even that is dominated by online processes.

I suggest that most services do have an offline option, but it can be extremely difficult to access. We have heard that many of the organisations offering those services do not tell people they exist. In reality, that could be taking someone to a computer and taking them through that system. That is not really offering an offline service; it is just pointing people to a computer. Will the Minister advise whether any consideration has been given to providing local authorities with some support, practically and financially, to promote best practice, to ensure that people are able to access services offline?

Charities, businesses and interest groups have long been calling for an updated digital inclusion strategy. The previous one is rapidly approaching its 10th birthday, and was due for an update in 2020. These calls were also heard resoundingly by the House of Lords Communications and Digital Committee, which said last year:

“The Government has taken its eye off the ball.”

It had no confidence that it remained a priority.

In defence, the Government claimed there was no need for a new strategy and that the principles remained relevant. I disagree: it is clear that the digital landscape has altered massively in the past decade, since the strategy was first written. Putting to one side the rapid changes in technology, the strategy has no mention of affordability, which is still a huge issue. It cannot have considered the rapid shift we are seeing to online services. Do the Government now accept that a new strategy needs to be created? Can the Minister update the House on whether they are considering doing so?

Will the Government also reconsider their approach to providing training? They do offer the essential digital skills qualification to provide some training free of charge. Organisations, such as the Good Things Foundation, believe those courses are too big a step, and are not meeting the needs of the digitally excluded. Many people are not interested in gaining formal qualifications. They just want to be able to undertake basic functions and access services in a community setting.

Budget Resolutions and Economic Situation

Maggie Throup Excerpts

Monday 20th March 2023 Commons Chamber

[Maggie Throup (Erewash) (Con)]

I would like to add my name to the growing list of Members with a science degree. My hon. Friend the Member for Hazel Grove (Mr Wragg) will be pleased to hear that it is from the University of Manchester.

Since I was last able to make a contribution to a Budget debate from the Back Benches, the economic outlook, both at home and abroad, has shifted dramatically. The aftermath of the pandemic, compounded by the effects of the war in Ukraine, has left many of the world’s leading economies battling a combination of high inflation and mounting debt.

My right hon. Friend the Chancellor is to be commended for the measures he has brought forward to meet the target of halving inflation by the end of the year, to continue to support people with record high energy bills and, crucially, to avoid a recession. That is not just my assessment, but one reflected in the feedback I received on the doorsteps from my constituents across Erewash this weekend as we were out canvassing. They described the Chancellor’s statement as measured, confident and logical.

I want to focus on tech, and specifically the support for the Medicines and Healthcare Products Regulatory Agency. Everyone will remember the important role the MHRA played during the pandemic. It was the first medicines regulator to authorise a vaccine against covid-19. Its worldwide reputation is second to none. Many other regulators quickly followed in its footsteps in authorising vaccines, as they trusted its decisions. It was not just the fact that it was first on so many occasions in approving new vaccines—including the bivalent vaccine, effective against the original Wuhan strain and omicron—but the way it did it.

Traditionally, the different stages of clinical trials are carried out sequentially, but whether it was a vaccine or a therapeutic, the acceptance that regulation could be made on data generated by stages of clinical trials carried out in parallel was a real and significant breakthrough. Yes, on most occasions the MHRA was first to authorise a vaccine from the variety of suppliers available, but on some occasions it was able to base its approval on Food and Drug Administration or European Medicines Agency approval.

That type of linked-up working for a wider range of medicines is now being facilitated by the allocation of funding in the Budget. As has been acknowledged by Dr June Raine, the MHRA’s chief executive, the £10 million funding will be used to fund its ongoing innovation work and accelerate the development of groundbreaking global recognition routes. That will undoubtedly give UK patients faster access to the most cutting-edge medical products in the world.

A few weeks ago, I was invited by the former chief executive of the British Bankers Association and one of my predecessors as the Member of Parliament for Erewash, Angela Knight, to speak to a delegation of senior business leaders, during which we discussed the importance of public health and the value of health tech to the economy. It is estimated that the private sector alone loses over 100 million workdays each year to sickness absences, greatly impacting on productivity and hindering wealth creation.

To fully capitalise on the creation of new investment zones, as well as the expansion of UK civil nuclear, led by Derby-based Rolls-Royce, we must ask ourselves: how do we keep the UK workforce healthier for longer? The answer is through a combination of targeted public health measures aimed at prevention, such as tackling obesity and reducing levels of smoking, together with innovative health tech partnerships, such as the one signed by the Government and Moderna to invest in mRNA research and development and build a state-of-the-art vaccine manufacturing centre here in Britain.

Returning to the targeted public health measures announced in the Budget, I especially welcome the £60 million for public swimming pools. I trust it will be distributed fairly to ensure that swimming pools such as those at West Park leisure centre in Long Eaton and Victoria leisure centre in Ilkeston can continue to be used by my constituents to support both their physical and mental health.

This Budget is designed to inspire confidence in the British economy and will continue to provide the stability that has so often been the watchword of the Conservative Government led by my right hon. Friend the Prime Minister. My constituents stand to benefit greatly from the measures introduced to curb inflation, help with the cost of living—we heard about many aspects of that, including the change to prepayment meters and protecting energy payments—and safeguard vital public services. I am sure that many of my constituents will raise a glass or two to the Chancellor for again backing the British pub. I therefore look forward to backing the Budget in the Lobby tomorrow evening.