Business of the House

Madeleine Moon Excerpts

Thursday 29th November 2018 Commons Chamber

[Andrea Leadsom]

I am not aware of the particular situation that the hon. Gentleman describes, but during the past two weeks, my right hon. Friend the Prime Minister has spent more than nine and a half hours at the Dispatch Box, in the seat of our democracy in Parliament, taking questions from right hon. and hon. Members across the House who represent the interests of their constituents. To suggest that somehow she has not been accessible would be very, very short of the mark.

[Mrs Madeleine Moon (Bridgend) (Lab)]

A constituent was diagnosed with a glioma brain tumour in 2013, and she was given between three and five years to live. There is no treatment, but currently she is stable. She moved house and found a smart meter in place, and she has become extremely anxious and fearful about microwave radiation from that smart meter exacerbating the brain tumour. She went to British Gas and asked for it to be removed, but it refused, so she came to me. British Gas sent the most awful reply, basically refusing to remove the meter. May we have a debate about the responsibility of utility companies to consider people with serious medical conditions who have concerns and anxieties about issues such as smart meters, and to meet their consumer protection duties?

[Andrea Leadsom]

I am so sorry to hear about the illness of the hon. Lady’s constituent, and I am glad that she turned to the hon. Lady to seek help. I am sure she will have dealt with the issue in her usual forthright way. She raises an important point, which is that private sector businesses and public sector services need to deal with the unique circumstances in which some of our constituents find themselves. I am sympathetic to her concerns, and I encourage her to seek either an Adjournment debate on that specific point, or a more general debate about consumer protection in Westminster Hall.