Online Abuse

Lyn Brown Excerpts

Monday 29th April 2019 Westminster Hall

[Lyn Brown (West Ham) (Lab)]

It is an absolute pleasure to serve under your chairmanship, Ms Ryan. I will take a few minutes to talk about the absolutely wonderful work of a rather new organisation called Glitch, which draws attention to the absolute blight of online abuse that my hon. Friend the Member for Warrington North (Helen Jones) spoke about so powerfully.

Glitch has highlighted some of the facts that demonstrate how urgent a matter online abuse is. As we all know, last year’s consultation from the Department for Digital, Culture, Media and Sport found that four in 10 people had been affected by abuse and that globally, women are 27 times more likely to be affected by abuse, while women of colour face yet more abuse on top of that. Glitch was founded by Seyi Akiwowo, who I am proud to call a friend. I have known her for about 10 years, and first met her at her sixth-form college. She did work experience in my office, and with that experience, become the youngest local councillor in Newham. I am proud to say that she now regularly visits Parliament to talk to us about her experiences and what she does, and also visits other Parliaments and the United Nations.

Glitch was founded because of Seyi’s personal experience and the experiences of many others who have suffered abuse online. Such abuse could easily have driven them out of online spaces entirely; destroyed their mental health; and ended their careers before they had even started. To be honest, that could have happened to Seyi when she first put a tentative toe in the waters of politics. A video of her speaking at the European Parliament was reposted on Twitter and became a magnet for really vile racist and sexist abuse.

Seyi is an amazingly talented young black woman who dared to participate, and she was abused online in such an appalling way. She was called the n-word. Obviously, there were death threats. There was appalling misogyny. The trolls absolutely delighted in referring to female genital mutilation, rape, and even lynching. Of course, Seyi was distraught, but being who she is, she decided to do something about it. That was when she learned how poor the support for people who are being abused can be and how long it can take for anyone to do anything about it.

I remember clearly the day that Seyi rang me to let me know what was happening. I remember her calling and telling me how she felt violated and let down. She was so angry, but proud. I remember how I felt: I was absolutely furious, and I was so much more furious about being completely and utterly impotent when I tried to get the abuse taken down. I am a vocal, committed, determined and clear MP. Anybody who has heard me advocate on behalf of constituents knows that I can be clear, yet I could not get that abuse taken off the internet, and it went on for days. My office and I repeatedly phoned Twitter to try to get the trolls taken down.

Seyi was rightly determined not to let that keep happening to others unchallenged, so she founded Glitch and has helped to ensure that the issue that we are discussing is recognised as urgent and receives an urgent response from the Government. Glitch has some clear and sensible asks, three of which I will highlight.

First, Glitch points out that although legal reform through the White Paper on online harms and beyond is welcome, no law will do the job unless it can be enforced. We therefore need a sustained commitment to training and funding our police teams properly so that they can expand the work that they do currently.

[Alex Sobel (Leeds North West) (Lab/Co-op)]

Much social media abuse is organised in secret and closed groups. The trolls then dogpile and harass people, and it sometimes takes a physical form, when employers are contacted, for example. The police do not have specialist teams or the legal force to deal with that. Should that not be taken up as part of the legislation?

[Lyn Brown]

My hon. Friend is right. When I was shadow Minister of State for Policing, I visited police forces that raised that issue, and they talked about how they just do not have the resources to deal with it. They also talked to me about how that type of abuse is totally organised and is not something that just happens randomly. There are little offline cabals of bad people who collude and conspire together to troll and show hatred, misogyny, racism, you name it—the kind of things that our communities can well do without. Yes, we absolutely need to fund our police and give them the tools that they need to enforce our laws.

Glitch also argues that the prevention of abuse should be put first, which means a digital citizenship education. That is something that Glitch is involved in, to empower young people to interact positively and safely with others online. There is evidence of the impact of that strategy in Australia and from organisations such as the Institute for Strategic Dialogue. If the Minister is interested, there is proper evidence out there, and all we have to do is look at what has worked elsewhere, so that we can import the best of it. Frankly, we need it.

Finally, Glitch is one of more than 100 organisations that are campaigning for just 1% of the new digital services tax to be used to support the work of diverse civil society groups. An extra £4 million for that work would not change the face of the internet overnight, but I am sure that we all agree that it would build capacity and world-leading expertise. I honestly think that that would be a great investment in a flourishing digital economy, in healthier communities and in a healthier democracy. I hope that the Minister will respond to those three requests specifically.

Amazing young people like Seyi have grown up with the internet, but, as my hon. Friend the Member for Warrington North rightly said in her excellent contribution, online spaces are too often filled with abuse that simply would not be tolerated in other public spaces. By treating the online world like the wild west for so long and refusing to get to grips with the difficult questions about regulation, we in this place have let those people down. Online abuse has to stop and we have to stop it.

--- Later in debate ---

[Lyn Brown]

I am delighted to hear what the Minister has just said, and I know that Glitch will be, too. Should she launch a quiet campaign—we know that is how politics is often done—in the Treasury and DCMS to ask for better enforcement and whether we can take a percentage of the money from the digital services tax, she will find that she has friends on the Labour Benches, and we will do our best to give more power to her elbow.

[Margot James]

I thank the hon. Lady very much for her support. It is very important that we work across parties in this area. We have welcomed the Labour party’s input to these deliberations, and some of the ideas that it put forward found their way into the White Paper.

--- Later in debate ---

[Helen Jones]

I thank all the Members who have spoken this afternoon for their useful contributions to the debate, and their suggestions for going further with the task. I know that the Minister takes the matter extremely seriously. However, some of the changes to the law that are required are of course not within her Department. I hope that she will convey to the Home Office the strength of feeling from the debate, particularly about the need to strengthen the legislation on disability hate crime.

There were useful suggestions about, for example, making sure that the people employed by technology companies are diverse and understand the issues, and about ways of looking at digital citizenship education. All those suggestions were welcome and I am sure that the Petitions Committee will do follow-up work and take them into account. However, we need changes in the law. The online harms White Paper is a useful step in the right direction, but other changes are also needed. I might make a comparison with a number of other issues that we have dealt with in the past: sometimes the law follows changes in society, but sometimes the law itself changes people’s perceptions. The Race Relations Act 1965 did not get rid of racism but at least it stopped some of its overt manifestations. It used to be considered acceptable to drink several pints and get behind the wheel of a car, but it is not any longer, because the law changed. Sometimes we need changes in the law to lead people to change their attitudes. That is what we are asking for in the present case.

We also need, as some hon. Members said, to make sure that the police have the right technology and skills, and the right number of people to make sure that the law is enforced. Digital companies must bear their responsibility: that is exactly right, as the Minister said. However, when a crime is committed the police need the resources to pursue the crime and bring people to justice for it.

[Lyn Brown]

I am grateful to my hon. Friend, and to the Minister for what she has said today. I want to mention, again, that the police service in my constituency has had major difficulties in trying to get offensive drill music taken down. It was being used by gang members to call each other out; it was inciting violence on the street. The police tell me that despite the fact that they asked YouTube to take the videos down it did not happen, and that they did not have enforcement powers. We need the powers to do what is right. We need to give our police not only the resources they need but the powers they need to keep children safe.

[Helen Jones]

My hon. Friend makes a good point. Today’s debate is perhaps an example of how debates should be conducted in the House—civilly, and with useful contributions—and it has been clear that there is support across the House for change. Most of all, we have to be clear that we are changing attitudes and that things that have previously been considered acceptable, at least by some sections of society, are not acceptable. We have to make sure that the concerns of disabled people and others are finally heard and attended to. They have not been heard in the past and I hope that we have changed that today, and that we shall go on to ensure that the law is changed so they no longer feel excluded.