South West Water: Brixham Contamination

Luke Pollard Excerpts

Monday 20th May 2024 Commons Chamber

[Steve Barclay]

My hon. Friend raises an important point. It is not just those residents directly affected who are concerned; so too will be those in the surrounding areas. Indeed, some of the initial media reports referred to “south Devon”, which led many residents in the wider catchment to think that they might be directly affected. That is why the speed of the investigation and the work that the Drinking Water Inspectorate is doing is so critical, so that the facts can be quickly established. As I said, I spoke to the chief executive at the weekend. It has completed phase 1 of its investigation, and that work is ongoing.

[Luke Pollard (Plymouth, Sutton and Devonport) (Lab/Co-op)]

There is a crisis of confidence in South West Water. Its response has been hopeless, frankly. It has had poor communications, poor initial compensation, as every extra pound seems to be dragged out of it, and it has a record of failure on sewage. What will the Government do to help restore confidence that South West Water is not only competent and able to manage our water supply, but that the water that comes through our taps is safe for everyone to drink? How can we encourage people to have faith in the outstanding and brilliant tourist offer that we have in the south-west, which has been battered yet again by bad news because of South West Water?

[Steve Barclay]

I agree with the hon. Gentleman about the brilliant tourist offer, and there is work to do to support businesses, particularly in the hospitality trade, which will have been impacted by the reputational damage that the area has had as a consequence. I assure him that I made those points to South West Water. As I said in my statement, I have also spoken to it about compensation, which has moved, although there is further work to do, particularly with the business community. That is also why the investigation is so important, so that we get to the bottom of exactly what happened. That is important for residents who have had the disruption of the boil water notice, and for residents further afield.