Performance of Royal Mail

Luke Myer Excerpts

Monday 26th October 2026 Commons Chamber

[Luke Myer (Middlesbrough South and East Cleveland) (Lab)]

I thank my hon. Friend for the passionate speech he is making. I have heard similar issues from my constituents about delays from Royal Mail. One elderly lady, who is 96 years old, has been waiting for three weeks to get a replacement PIN from her bank. These are stories of real people across the country who are being let down by Royal Mail. Does he agree that its representatives need to come to Parliament and answer questions from MPs?

[Chris Bloore]

Yes. We are not going there; they should be coming here.

I understand that the world has changed. Letter volumes have fallen from around 20 billion at their peak to 5.6 billion, while Royal Mail must serve 4 million more addresses. The economics of the universal service do not shrink with the volumes. A postie still walks the same streets for 10 letters as they do for one. Around 1,000 delivery offices are changing how they operate in a compressed period. The answer cannot be another round of job cuts, which put more pressure on the very service we want improved. Other European countries subsidise their postal services. We must be prepared to have an open debate about whether further Government support is needed to protect the universal service and whether a new operational model is required