Ticket Touting: Musical Events

Luke Graham Excerpts

Wednesday 2nd May 2018 Westminster Hall

[The Minister for Digital and the Creative Industries (Margot James)]

It is a pleasure to serve under your chairmanship, Sir Christopher. I congratulate the hon. Member for Perth and North Perthshire (Pete Wishart) on securing this debate. The Government, along with brilliant groups such as UK Music and the British Phonographic Industry, have consistently championed the British music industry and the incredible talent that makes it such a success story and a brilliant export for this country. We have produced the Beatles, the Stones, Adele, Amy Winehouse and so many more. The live music industry is a vital part of the ecosystem, contributing £1 billion to our economy in 2016.

Our live music scene is clearly thriving, but it is far from easy for fans to experience it. We have all experienced the frustration of waiting for tickets to go on sale—our fingers hovering over the keyboard, only to find that all the tickets have been mysteriously snapped up in seconds. Given the time constraints of this job, I have slightly fallen out of the practice of trying to get tickets for events in recent years, so I was absolutely appalled when I heard about the practices now going on from my hon. Friend the Member for Selby and Ainsty (Nigel Adams). It is so frustrating to see tickets reappearing on secondary sites almost instantaneously, at the huge mark-ups that have become commonplace.

The secondary market has a place. Real fans, who are sometimes unable to attend an event, should have the means of making sure that their tickets do not go to waste. However, the Government recognise that the process of distributing and buying tickets often causes momentous public frustration and concern. We are determined to crack down on unacceptable behaviour in the ticketing market, and to improve fans’ chances of buying tickets at a reasonable price. There is absolutely no inertia in the Government, and I was sorry to hear the tone of the remarks made by the hon. Member for Perth and North Perthshire.

We are determined to get on top of this issue. I will outline recent measures that we have taken, but first I will address specific concerns about the relationship between primary and secondary ticketing sites. Competition is fundamental to that relationship, and competition decisions are made independently of Government, and of Ministers, by the Competition and Markets Authority. I encourage the hon. Gentleman to make his points directly to the CMA. I assure him that there is no lethargy in the CMA or in Government about these matters.

We have already taken several measures. The Consumer Rights Act 2015 imposed a duty on sellers and secondary ticketing facilities to provide buyers with certain information about tickets, such as their face value and any restrictions limiting their potential use. Section 105 of the Digital Economy Act 2017 introduced a provision for an additional requirement under the CRA for ticket sellers to provide a unique ticket number, where one has originally been given, when putting a ticket up for resale. I am pleased that that provision is now in force, and that some event organisers are looking at how it can be used to improve access and protections for the ticket-buying public.

[Luke Graham (Ochil and South Perthshire) (Con)]

I congratulate the hon. Member for Perth and North Perthshire (Pete Wishart) on securing the debate; he has certainly sold more tickets to his public performances than I ever have. The Minister made a specific point about having a unique identifier for consumers. What consultations have taken place with people in the industry, and industry experts, to ensure that that is carried across? Such events can be really beneficial for our constituencies—particularly those like mine, where we used to host T in the Park.

[Margot James]

I thank my hon. Friend for his intervention. We are in constant contact with the industry. My officials have been in touch with the major event organisers UK Music to get the message out there that this is a powerful tool, which event managers and primary ticketers can use to oblige secondary sites to include the unique number on anything that they offer for resale.

I am also pleased, because I had personal involvement in this in my previous job at the Department for Business, Energy and Industrial Strategy, that last week I laid the draft regulations under section 106 of the Digital Economy Act, making a provision to ban the use of bots, and the purchase and resale—for profit—of more tickets than provided for by caps set by event organisers. I hope that that will be successful as well. Of course, the legislation has to be properly enforced.