Oral Answers to Questions

Debate between Luke Charters and Keir Mather

Thursday 20th November 2025 Commons Chamber

[Keir Mather]

I will have a crack at it, Mr Speaker—thank you. The hon. Member is right to raise a number of issues that affect the experience of passengers on the railway. That experience is exactly what the passenger watchdog, which will be created through Great British Railways, is designed to protect. It will set minimum consumer standards that GBR and operators must meet as part of their licence conditions, but most importantly, that accountability will be public. The watchdog will publish reports and data on passenger experience and will be a statutory adviser to the Office of Rail and Road, which will carry out enforcement.

[Mr Luke Charters (York Outer) (Lab)]

8. What steps her Department is taking to improve bus services in York Outer constituency.