(4 days, 9 hours ago)
Commons ChamberShared care can be incredibly contested, and questions about the suitability of evidence and which evidence takes precedent are often disputed. The hon. Member suggests that he has particular cases that he would like the Department to take a look into. If he writes to me with them, the responsible Minister, my noble Friend Baroness Sherlock, or I will provide a response.
Mr Luke Charters (York Outer) (Lab)
The Government’s planned major changes to CMS payments are welcome, but my casework inbox is inundated—absolutely chock-a-block—with complaints about the CMS’s poor customer service, which is damaging the lives of dozens of my constituents in the process. What steps can my hon. Friend take to rapidly improve the effectiveness of the CMS?
My hon. Friend will be pleased to know that there is a significant improvement journey under way in the Child Maintenance Service. I am always keen to point out to Members that while we see a large number of CMS cases in our caseload due to the more adversarial nature of the cases it deals with, it is a fraction of the overall number of cases that the Department deals with. We continue to ensure prompt payments to more than a million children.
(8 months ago)
Commons Chamber
Mr Luke Charters (York Outer) (Lab)
I congratulate my hon. Friend on the recent addition to his family. I hope he had a restful summer, although I doubt he did considering the likely lack of sleep. He is right to raise this issue. It is now past the date for the call for evidence, but if he wants to write to me directly about that issue, I will ensure it is fed in.
(10 months, 1 week ago)
Commons Chamber
Mr Luke Charters (York Outer) (Lab)
The Department works collaboratively across Government and law enforcement agencies to investigate welfare fraud perpetrated by organised criminal gangs. This type of criminality is complex and far-reaching, and a collaborative approach is therefore essential. I am pleased to confirm that new powers in the Public Authorities (Fraud, Error and Recovery) Bill will help us better tackle organised crime by taking greater control of our investigations through new powers of entry, search and seizure.
Mr Charters
Having spent my career before entering this place tackling fraud, I recognise the scale of the challenge, so I commend the Secretary of State for her leadership, with the biggest ever crackdown on benefit fraud. Given the success of whistleblower reward schemes in tax and financial crime, does my hon. Friend agree with me that there is merit in exploring similar schemes to uncover organised fraud in the benefits system, so that more funds can be recovered to support those who genuinely need support: our constituents?
I thank my hon. Friend for raising this issue. We take all allegations of fraud seriously. People who suspect fraud against the Department for Work and Pensions can use existing channels to report it, including the national benefit fraud hotline. This Government are not complacent. As I mentioned in my substantive reply, we are taking action with the Public Authorities (Fraud, Error and Recovery) Bill, which will provide a range of new powers to address fraud and error in the social security system, after the Conservative party failed to substantively update our powers to tackle ever-more complex fraud during 14 long years in office. However, I will watch with interest whether there is learning from the schemes my hon. Friend mentioned that could be applied to cases of benefit fraud.