Kerslake Arena Attack Review

Lucy Powell Excerpts

Wednesday 28th March 2018 Commons Chamber

[Lucy Powell (Manchester Central) (Lab/Co-op)]

(Urgent Question): To ask the Home Secretary to make a statement on the Government’s response to the Kerslake arena attack review.

[The Minister for Security and Economic Crime (Mr Ben Wallace)]

The horrific events that took place at the Manchester Arena on 22 May last year were an attack on the people of Manchester and further afield. All terrorist attacks are cowardly, but this was an appalling attack that deliberately targeted innocent people, many of them young, in which 22 people were killed and many more were injured. As a north-west MP, I feel the pain personally, as do many of us in this House who represent that region and who will have had friends and constituents there on that night.

The Mayor of Greater Manchester commissioned this independent review following the attack, focusing on the response to the attack and the nine days that followed it. The report rightly highlights the acts of bravery and compassion on the night of 22 May and in the following days. As Lord Kerslake noted yesterday, the response was overwhelmingly positive. He said that the investment that had been made locally and nationally on collaborative partnership and on planning and testing, including an exercise in the preceding months at the Trafford Centre, was demonstrated to the full, enabling a fast response to the attacks. We are indebted to the emergency services. As Lord Kerslake said later, there is a lot to be proud of in the response, both from the city region of Greater Manchester and from its emergency services. The benefits of investing in collaborative partnership and emergency planning were demonstrated to the full. He said that we should reflect that at critical points in the evening, key emergency personnel exercised sound judgment in an extremely stressful, chaotic and dangerous environment.

The report also shows the need for improvement in some areas, however. It is right that all those involved acknowledge where the report has identified the need for improvement. The review is extensive and makes many recommendations, which the Home Office and all other agencies concerned will consider carefully. Lord Kerslake puts the experience of the bereaved families, the injured and the others who were directly affected at the centre of the review, where they should be. We will ensure that, across Government, those recommendations concerning victims are fully considered. We continue to stand with the people of Manchester as they recover and rebuild following the horrendous attack last year, and our thoughts remain with those who were injured and with the families and friends of those who lost their lives.

[Lucy Powell]

I thank the Minister for his response. We all remember the horrific events at the Manchester Arena last May and, as ever, our thoughts are with the victims and their families, and with the heroic emergency services who responded with courage and bravery. The Kerslake review, set up by Mayor Andy Burnham to ensure that lessons could be learned, was published yesterday. The desire to put the families at the centre of the review sets a new precedent, and we thank each one of them for contributing to the report.

The review makes hard reading in parts, but it is heart-warming in others. There are clear lessons for Greater Manchester, and particularly for the fire service, which have all been accepted and are being acted on. There are also questions for the Government. The report makes it clear that national protocols in relation to terrorist incidents fail to recognise the fact that every incident is different, and that flexibility and judgment are needed. Indeed, had those in charge on the night not broken with protocol, we would be facing more challenging questions today. In part, this explains the serious failings of the fire service. Will the Government take those recommendations on board?

The emergency family hotline run by Vodafone on a Home Office contract completely failed the families. How will the Home Office ensure that this will not happen again? The review was scathing about the media intrusion faced by families in the immediate aftermath, despite the great work of our local media. Anyone watching last night’s “Newsnight” will have been appalled by the story of Martyn Hett’s family. Will the Government look again at the role of the media in such events and ensure that there is proper redress? Finally, it is clear that there is insufficient national support for the victims of such atrocities. Had it not been for unprecedented charitable giving by the public, many of the victims would have been left with little. Will the Government look into establishing a fund for the victims of such attacks? I hope that they will recognise the wider lessons of this review and that they will act on them.

[Mr Wallace]

I am grateful to the hon. Member for Manchester Central (Lucy Powell) for raising this important topic and giving Members on both sides of the House this opportunity to examine Lord Kerslake’s findings. Operation Plato is effectively the definition of the type of incident that we saw on that terrible night, and I understand her concern about whether it was followed too rigidly. Operation Plato is predominantly a response to a marauding terrorist firearms attack, but it has never been solely and uniquely about that; it has also covered broader areas. It has always been about using pragmatism in responding, but unfortunately, on that night, one or two individuals were too rigid about the definition. We will of course look at that again. However, in the exercising and in the following events, such as London Bridge, which did not involve marauding terrorist firearms, Plato was still called. Furthermore, many Members will remember that Westminster Bridge was also a Plato call, even though no firearms were involved. So part of this is about the ability of leaders on the ground to take a pragmatic view and, as Lord Kerslake spotted in his report, many of the leaders on the night did the right things and made sure that they addressed the issues as they came about.

On the issue of Vodafone, following the publication of the report I have asked for a full understanding of Vodafone’s responses and services. Before and after the event, the Vodafone contract has provided what has been required, but it failed on that night. The Home Secretary and others have sought direct assurances from the chief executive of Vodafone that it will take responsibility, and it has apologised. I have asked that, in future, Vodafone’s service is always exercised alongside the other services when we plan for these events.

On the subject of media intrusion, the hon. Lady is absolutely right. I find it odd that some of the media that are today discussing the weaknesses in the response are the very organisations that were hounding my constituents and those of other Members, sometimes at the very moment of their bereavement. They should reflect strongly on that, and I support the recommendation in Lord Kerslake’s report about what can be done to prevent that from happening again. It is simply unacceptable.

The hon. Lady raised the question of a victims’ fund. We had a request for £1.1 million for the We Love Manchester appeal, and the Government have put in £1 million. I have visited the victims’ liaison officer in Manchester about four times since the attack. Across all the attacks that we have unfortunately had in the past year, the response by Manchester to the victims—and the decision to have a much broader classification of who was a victim—has been second to none and should absolutely be commended. They are dealing with hundreds of people who have self-identified as being a victim either mentally or physically, and the work that they have put into liaising with them has been absolutely brilliant. That has been part of why the Government have helped to respond to Manchester’s central request.

I hear the hon. Lady’s call about the generality of a policy to recognise victims, and I shall take that away and reflect on it. I can assure her, however, that I know from talking to the Mayor of Manchester, to the police liaison and to her colleagues that we are very much involved in ensuring that the victims are central to all of this. I have a great deal of respect for the Mayor of Manchester, whose experience in representing victims across the board in this House is second to none. I am keen to learn from him, and I talk to him as much as I can. We are here to help with the victims.

A key issue is that the victims of this attack were, regrettably, spread far and wide across the north of England, and indeed the highlands of Scotland. One of the challenges has been that engaging mental health help has involved people not only in Manchester but throughout Lancashire and in the highlands and islands of Scotland. That has now been done successfully but perhaps not as quickly as it could have been. That is one of the lessons to be learned. We have also needed to raise awareness in the schools of the teenagers who were targeted, by getting further into the detail and getting headteachers to understand that some of their teenagers had been there that night. The incredible importance of Manchester and Liverpool in my region of the north-west is part of our culture, and what happens in Manchester and in Merseyside is felt in Lancashire. That is why we are determined to learn the lessons from Lord Kerslake’s report, and I am always happy to meet the hon. Lady and her colleagues from Manchester if any more help is required.