Personal Independence Payments (Liverpool Wavertree)

Luciana Berger Excerpts

Tuesday 1st July 2014 Westminster Hall

[Luciana Berger (Liverpool, Wavertree) (Lab/Co-op)]

It is a pleasure to serve under your chairmanship this afternoon, Mr Chope. I am grateful to have been granted this debate on the time taken to process personal independence payments in Liverpool, Wavertree. Concern in my constituency is significant. The cases that have been brought to my attention are appalling in their number and their nature. I am in the Chamber today to represent constituents who have come to me, some in real despair, and to ensure that their stories are heard. I am also grateful to the organisations that have contacted me to share their national experience on the issue: Macmillan Cancer Support, Citizens Advice and Mencap, to name but a few.

As the House heard yesterday, delays to personal independence payments are a problem not only for the people of Liverpool, Wavertree, but for people the length and breadth of the country, who are facing unacceptable waits before receiving money that they are entitled to and that they desperately need. PIP is a non-means-tested, non-taxable benefit available to people suffering from ill health or with a disability. It is intended to help the recipients cover the additional costs arising from their condition, whether in or out of work. Additional costs can include a taxi to the hospital, higher utility bills and equipment that is essential for independence.

PIP is replacing disability living allowance for people of working age. In February last year I opposed the Social Security (Personal Independence Payment) Regulations 2013, which legislated for the introduction of PIP, and I opposed what is now the Welfare Reform Act 2012 on Third Reading, but I am not in the Chamber to debate the ins and outs of PIP itself. I am here to highlight the ways in which the appalling handling of its introduction has brought distress, hardship and unnecessary pain to too many of my most vulnerable constituents. The debate is about individuals waiting months and months for a decision; terminally ill people being passed from pillar to post; and the sick and vulnerable being forced to use food banks, because the money that they are entitled to has not appeared. The debate is about common human decency, treating people with dignity and respect, and how the Government have failed to protect such fundamental principles.

In the limited time available, I would like to share with hon. Members some of my constituents’ appalling stories. We know that the phased introduction of PIP began back in April 2013, but six months later, in October 2013, the Department had made only 16% of the decisions it had expected to make by that time. The decision on my constituent, Mohammad Shafieian, should have been made, but was not. He originally made his claim in September 2013 and had to survive without the help he needed for eight months.

My constituent Thomas O’Donnell suffers from serious epilepsy, depression, arthritis and memory loss. He originally made his claim for PIP in August 2013. The months went on without him having an assessment, and he fell into financial difficulty. He was struggling to pay his rent and he could not afford his bills. By the time he came to me in March this year, Thomas was suicidal. Eight months on, he was still waiting for a decision. His epilepsy was causing him to have daily violent fits and he was surviving on just £30 a week. He did not have cooking or washing facilities in his home and he did not have any food. After months of my helping Mr O’Donnell navigate an impossible system and raising his case on the Floor of the House, he was eventually awarded the money he was entitled to, but eight months of waiting and the hardship and strain had taken a toll. His doctor confirmed that he was suffering from malnutrition. I am appalled that my constituent was suffering from malnutrition here in the United Kingdom in 2014.

Another constituent, Trudie Ann Birchall, made her claim for PIP on 20 November 2013, just after she had been diagnosed with cervical cancer. The Department for Work and Pensions was aware of her diagnosis, but it took Atos five months, until 7 April, to get around to assessing her. She was told after her assessment that her claim would be decided by 5 June, but that came and went, and she had to wait almost another fortnight to be informed of her entitlement.

The Minister’s Department has said that people with terminal illness should have their applications fast-tracked and a decision made within 28 days. What concerns me is that Ms Birchall’s case is not exceptional. Since the introduction of PIP, thousands of cancer patients have been left in the dark, with at least 4,500 of them waiting six months or more to find out even whether they will be awarded the benefit.

[Steve Rotheram (Liverpool, Walton) (Lab)]

Does my hon. Friend agree with my hon. Friend the Member for Stretford and Urmston (Kate Green), who said in yesterday’s debate something along the lines that the debate is not about the philosophy of welfare reforms, but about the way it is delivered? We have all seen in our advice surgeries examples similar to those my hon. Friend the Member for Liverpool, Wavertree (Luciana Berger) is outlining. Does she agree that it is simply wrong for our constituents to pay the price of this Government’s incompetence?

[Luciana Berger]

I thank my hon. Friend for his emotional contribution, which highlights the challenge facing too many of our constituents who come to our constituency surgeries to highlight the process they have had to go through and the weeks and often months of waiting. That is not acceptable.

I was talking about the impact specifically on cancer patients. It is appalling that we should treat them in this way, which is why I am delighted to have secured this debate to ask the Minister to explain what he and his Department will do about it.

[Stephen Twigg (Liverpool, West Derby) (Lab/Co-op)]

I congratulate my hon. Friend on securing this debate. Earlier this year on the Floor of the House, I raised the cases of two young women whose cases were brought to me by CLIC Sargent. They both have cancer and had been waiting seven months. One secured her PIP after my intervention. The other secured it because the Minister intervened when I raised the matter at DWP questions. The reality is that most people do not know that they can go to their MP, or that their MP can raise it with the Minister. Do we not need to sort out the system?

--- Later in debate ---

[Luciana Berger]

I thank my hon. Friend for his contribution. I am sharing with the Chamber a handful of cases on behalf of constituents who have given me permission to raise those cases. Other constituents have not given that permission because they are worried about the consequences and the impact it might have on their wait. He touches on an issue that was highlighted in a report by IFF Research, which was commissioned by Macmillan in late 2013. It investigated the impact of PIP on the financial status, standard of living and well-being of people living with cancer. It found that the majority of claimants had yet to reach an outcome and that they waited an average of just under four and a half months. A quarter of respondents in that study had been waiting at least six months.

Those delays are having a real and shattering impact on cancer patients. They mean that more than half of respondents had increased financial worries and 51% thought that the process had caused emotional strain. Two fifths were unable adequately to heat their homes and one in three thought that the delays had resulted in mental health problems, such as anxiety or depression. We are talking about some of the most seriously ill people in our communities, and I do not believe that people battling cancer should have to battle their own Government to obtain the financial support they need.

What about those who are too ill to fight for what is rightfully theirs? My constituent Tracey Lewis suffers from mental health problems and severe anxiety. She registered her claim for PIP in August 2013. She sent off her information in September and Atos confirmed receipt of it on 27 September 2013. She then heard nothing for six months—not a word. Tracey was too ill to battle against the system on her own, and only after an official complaint was made by the citizens advice bureau and I intervened was an appointment set up for her on 2 April 2014. Months down the line, Tracey is still waiting for a decision, and she is not alone.

My constituent Gillian Henderson submitted her claim in January 2014. Seven months later, she has still not had an Atos medical and still does not have a decision. Gillian suffers from severe sleep apnoea. Her disability is incurable and without the aid of her machine, which she must be hooked up to every night, she would stop breathing an average of 78 times an hour. Gillian was told by DWP a couple of months back that she would definitely be contacted for an assessment in June. It is now July, and she has still not heard anything.

Those are just some of the horrifying cases I have encountered from constituents who have given me permission to use their names and to raise their cases, but I am worried about those who have not given me that permission because they are too afraid. That is replicated in constituencies throughout the country, and it is unacceptable. Only a quarter of disabled people who have applied for PIP have had a decision. Statistics published early this month found that in the first 12 months of operation, DWP made decisions on 84,900 people who were seeking PIP. That is just under 7,000 decisions a month. DWP expects to assess 3.6 million people for PIP by 2018, but to reach that target at the current rate of 7,000 a month would take more than 42 years.

The situation does not seem to be getting better, and may be getting worse. We are now seeing delays of more than seven months for a decision, which is up from more than five months in December. People are facing major delays with both Atos and Capita to secure face-to-face meetings, and it is taking much too long for Atos and Capita to report back after assessments—sometimes three to five months.

The Department itself admitted in its annual report, which was published last week:

“The volume of assessments undertaken by providers on both contracts has fallen consistently below demand, with a detrimental impact on customer service and implications for forecast expenditure on sickness and disability benefits.”

The Public Accounts Committee inquiry, which reported earlier this month, also found:

“The unacceptable level of service provided has created uncertainty, stress and financial costs for claimants, and put additional financial and other pressures on disability organisations, and on other public services, that support claimants.”

The response from the Government to the distress that they have caused has been less than satisfactory. I wrote to the Secretary of State for Work and Pensions back in April highlighting my serious concerns about what appears to me to be a growing trend in long delays for PIP in Liverpool, Wavertree. The response I received did not commit to the action that I would have expected—in fact, it was pitiful, and it was the reason why I sought today’s debate.

I have some questions that I hope the Minister will respond to. What action is he taking to speed up all stages of the PIP process to ensure that benefit decisions are made on a timely basis? How does he plan to tackle the backlog of PIP applications that has arisen? What is he doing to ensure that his Department’s contractors provide an acceptable level of service to claimants? How does he intend to make the system easier for claimants going forward?

On behalf of Thomas, Mohammad, Trudie, Gillian and Tracey, and those who did not want their names shared with the House today, I have to say that the appalling delays that my constituents have faced, and the devastating impact that it has had on them, their families and their carers, echo a grim picture of what is going on right across the county. The chaotic handling of the PIP leaves serious questions about ministerial competence at the Department for Work and Pensions. I say that because anyone in the Chamber could need PIP in the future. I am ashamed to live in a country that is treating our most sick and vulnerable in this way. The state should be supporting people in their time of need, not making them feel worse, and I look forward to hearing from the Minister how he is going to put it right.