Oral Answers to Questions

Louise Haigh Excerpts

Wednesday 18th January 2017 Commons Chamber

[The Prime Minister]

Absolutely. We want to get that good deal and we expect to be able to get that good deal, and, as my right hon. Friend says, it is through good will and a positive approach on both sides of the negotiations that we will achieve it.

I am very clear about the fact that the United Kingdom wants to see a continuing, strong European Union of 27 member states. We want a strong strategic partnership with that European Union, and, of course, we want to continue to work bilaterally with individual member states. I made that point to a number of European leaders yesterday when I spoke to them after my speech. I said that we wanted to approach this in a positive and optimistic fashion, because I believe that a deal that is good for the UK will be a deal that is good for the European Union.

[Louise Haigh (Sheffield, Heeley) (Lab)]

Q9. This week the national auditor revealed the abject failures in the Concentrix fiasco which had resulted in thousands of people being wrongly denied their tax credit. That was not one rogue contractor, but a system designed by the Government to pursue and chase down claimants for profit. Does the Prime Minister agree with the chief executive of HMRC that payment by results has no place in our welfare system? Will she review this model, or will she wait for the next scandal to hit vulnerable people?

[The Prime Minister]

I recognise that many people received a poor service from Concentrix. This is not the first time that that has been highlighted in the Chamber. It was not acceptable, and I apologise for the worry and distress that was caused to people. We have been very clear about the service operated by Concentrix. HMRC will learn the lessons from that contract, and it remains committed to providing a high-quality service. It will not use a private sector supplier to undertake tax credit error and fraud checks again.