Points of Order

Louise Haigh Excerpts

Tuesday 17th November 2015 Commons Chamber

[Mr Speaker]

I am grateful to the hon. Lady for her attempted point of order. I know that she follows this issue extremely closely and carefully, but I am afraid that it is not a point of order for the Chair. I do not want to dilate on matters that take place outside the Chamber, but—forgive me for saying this, but it must be said—we cannot have a situation in which an attempt to raise a matter through an urgent question, for example, which is not granted, is then substituted by an attempt to deal with the matter via a point of order. If every Member did that, we could spend long periods each day with people who tried to get an urgent question but did not succeed thinking, “I’ll deal with this through a point of order instead.”

The hon. Lady asked me honestly for my advice, but I am afraid my advice is for her to table written questions through the Order Paper. If she remains unhappy with the answers—or, as she sees it, the lack of answers—she can try again to deploy the mechanism of an urgent question. It is for her to demonstrate why the matter is urgent for that day, rather than simply a matter of great importance and relative topicality. If she wants to apply for an Adjournment debate she can of course do so.

I think I have shown considerable readiness to grant UQs and hear points of order, and I do not intend any discourtesy to the hon. Lady. She is extremely assiduous in the execution of her duties, but I do not think that I can say more than that today if I am to be fair about it—well, I am being fair about it—[Interruption.] Well I think I’m being fair anyway—[Hon. Members: “Hear hear”] It is quite useful to hear the odd “Hear hear”. If there are other points of order we had better hear them.

[Louise Haigh (Sheffield, Heeley) (Lab)]

On a point of order, Mr Speaker. Last year Her Majesty’s Revenue and Customs outsourced some of its functions relating to tax credits to a US-based company, Concentrix. Many constituents have contacted me in desperation because mistakes made by that company have led to arbitrary cancellations of their much-needed tax credits. Timely correction of those mistakes is next to impossible, as there is no way for my constituents to contact Concentrix. The HMRC has a hotline for members, but its staff have told me that they cannot provide an update on the status of a case because they cannot speak for or to Concentrix. A cursory glance at Hansard has shown that Members have been unable to get answers about that company from Ministers. Can you give me any guidance, Mr Speaker, about how we can best represent our constituents, given the obvious failings of a Government agency and its contractor in this matter?

[Mr Speaker]

First, it is an expectation that Ministers will provide answers that are both timely and substantive on matters that fall within their competence—I use that term in the technical sense. If that has not been the case, or if the hon. Lady judges it not to be the case, that is disappointing and I urge her to persist. I gently remind those on the Treasury Bench that answers to legitimate questions should be provided, and that those should not be alternatives to answers—they should be answers.

Secondly, it is sometimes necessary and to be expected that the Government will make certain urgent announcements when the House is not sitting—indeed, if they did not they would probably be criticised, and it is perfectly legitimate for them to do so. Having studied this matter in concert with advisers, I confess that I am sympathetic to the view that has been expressed—not least by the hon. Lady—that the announcement about HMRC closures is of a kind that might reasonably be expected to be made to the House. It is fair to say that over the last couple of days exceptionally important matters have naturally dominated, but I hope that those on the Treasury Bench will have noted what has been said. It is open to Ministers to come forward sooner rather than later with announcements to the House if they are so minded. If they are not, even though I have known the hon. Lady for only six months, I rather suspect that she will pursue the matter with the terrier- like intensity that she has thus far demonstrated to colleagues.

If there are no further points of order perhaps we can move to the 10-minute rule Bill that the hon. Member for Gainsborough (Sir Edward Leigh) has been waiting for with stoicism and fortitude.