Guards on Merseyrail Trains

Louise Ellman Excerpts

Wednesday 22nd November 2017 Commons Chamber

[Dan Carden]

I thank my right hon. Friend for that intervention. I will lay out my arguments, including my comments about that issue, in my speech.

I will use this debate to outline why guards are so important for safety, security, service and accessibility, and to highlight the level of public support for retaining guards on trains. I will discuss their safety-critical function and their valued role in protecting the personal safety of all passengers.

Over the past 30 years, there has been a creeping introduction of driver-only operation. DOO is opposed by the rail unions and unpopular with the public. Since January 2011, there have been at least 10 serious incidents at the passenger-train interface, eight of which involved DOO services operating without a safety-critical member of staff on board the train.

Merseyrail, a private company co-owned by Serco and the Dutch state-owned Abellio, proposes to remove all its 207 guards. That decision comes after Merseytravel, our transport authority, has signed a 30-year contract for new rolling stock worth £460 million.

[Mrs Louise Ellman (Liverpool, Riverside) (Lab/Co-op)]

Does my hon. Friend welcome the new rolling stock, which will have the best accessibility for disabled people in the whole of the country? Does he think that negotiations to resolve the industrial issue are a matter of urgency so that the people of Merseyside can enjoy the new trains when they arrive?

[Dan Carden]

Negotiations are of course critical to resolving the dispute, and I absolutely welcome the new trains. They are long overdue and something the unions have campaigned for. They will be publicly owned by the people of the Liverpool city region and are forecast to be 30% cheaper for the taxpayer than using the failed model of rolling stock leasing companies. ROSCOs are like the loan sharks of the railway, and it is right that they are rejected in Liverpool. The Minister might like to say a few words about why his Department persists in using them across the rest of the rail network.

There is not, however, a binary choice between having our new trains and keeping a fully staffed service. The two are not mutually exclusive. The new carriageless trains, with their more open structure, allow a guard to pass more easily through the length of a train. In fact, Merseytravel originally said it wanted both, because when the new train contract was first announced, Liam Robinson, the chair of Merseytravel, said:

“In an ideal world we’d like to have a second member of staff on every train, but there aren’t the resources to do that.”

I am grateful to Liam for his assistance in the lead-up to this debate.

Local politicians rightly speak up about the pitiful investment in public infrastructure in the north. Tory cuts in revenue support grants to local councils of the city region mean that the local transport levy has been cut by £32 million in real terms, which represents a third of the annual local transport budget being lost. Faced with those cuts, we must defend and maintain the standards we have, protect jobs and passenger safety, and expose unjustifiable profiteering from the travelling public. I will return to the role of local representatives, the transport authority and government later in my remarks, but first let me set out why I believe the first step to resolving the dispute is to agree the principle that keeping the guard on the train is essential, so that we can move to a more constructive debate that looks at solutions.

There are four railway stations in my constituency. The loss of 1,000 police officers and £100 million from Merseyside police’s budget since 2010 has had a devastating impact on our communities and the ability of the police to protect the public. Data released by the British Transport police shows that the number of violent attacks on mainline and underground trains has increased by 12.5% in the past year, with a spike in hate crime. Reported sexual offences on trains have more than doubled in the past five years. Figures obtained under a freedom of information request submitted by the National Union of Rail, Maritime and Transport Workers showed that in the past five years there were more than 1,200 on-train crimes on Merseyrail. The figures also show that almost 900 crimes, or 72%, took place before 8 pm, which was the time at which Merseyrail indicated that it would seek to keep a second, non-safety-critical person on the train. That begs the question that if Merseyrail acknowledges the need for a second person on the train after 8 pm, why not before? Just as the public are more vulnerable to crime when police numbers are cut, when frontline rail staff are removed passenger safety is jeopardised.

A report produced for Merseytravel by Passenger Focus in April 2014, titled “Future Merseyrail rolling stock—what passengers want”, was clear. It emerged that the most important factor identified by passengers was personal security on the train. The report showed that passenger satisfaction with personal security while on the train was high, at 86%, and said:

“this aspect is a strength upon which it is important to maintain focus and development.”

It went on to state that:

“the importance of this measure to passengers suggests that if satisfaction with personal security were to decrease in future, this would likely have a severe negative effect on overall satisfaction with the service as a whole.”

Subsequent polling by Opinium found that 84% of women passengers said that they would feel less safe without a guard, and the figure for people over 55 was 85%. Perhaps the best demonstration of how our guards are valued on Merseyside was the fact that a recent petition gained almost 25,000 signatures. It was started by Merseyrail passenger, Ellie Ward, who was assisted by a guard while in a vulnerable position. The guard took extra steps to make her and other female passengers feel secure.

Too much of the debate so far has focused on issues such as who will operate the doors and whether DOO can safely dispatch a train. I am afraid that these arguments are disingenuous and completely miss the point. Neither the Government nor the train company-financed rail regulators have made any assessment of the additional risk to passengers once the train has left the platform, with or without a guard on board. How can any decision on extending DOO claim to take passenger safety seriously before such an assessment has been made?

Train guards’ safety-critical duties include protecting the train, safely securing the doors, and dealing with emergencies such as derailments, evacuations, fires, driver incapacity and failures of train safety systems. On Merseyrail, following a collision between a train and road vehicle at the Crescent Road level crossing in Southport in August 2016, the guard placed isolating equipment on the track, isolated the electric rail and evacuated passengers to safety, while the driver remained in his cab, leading the communications with signallers. Without a guard on the train, such emergencies would be dealt with by controllers up to 20 miles away speaking to passengers via intercom. It cannot conceivably be argued that that is as safe or safer. There are many more such stories, but as I am pushed for time, I will move on.

Disabled passengers, people with visual or hearing impairments, and people who suffer from anxiety rely on the reassuring presence and practical assistance of staff on platforms and guards during their journey. Merseyrail’s current disabled people’s protection policy states that:

“our on-train staff are trained in the procedures to advise and help you”.

The vital role of the guards is also acknowledged in the Rail Delivery Group’s 2017 report “On Track for 2020? The Future of Accessible Rail Travel”. Moreover, it is worth fighting to keep good jobs for the future. Losing more than 200 secure skilled jobs from essential services is in no way progressive.

Despite several days of strike action, the public still overwhelmingly back the guards. Recent polling shows that 78% of regular passengers oppose the removal of guards from Merseyrail. The entire trade union movement and the north-west TUC support the guards, and the Labour party’s policy is clear: to oppose any extension of DOO. The Welsh Government have now guaranteed a guard on every train for future franchises, and Scotland has made similar long-term arrangements. The shadow Secretary of State wrote to train operators last week to tell them that a Labour Government would halt any plans to extend DOO. Merseytravel’s former chairman, Mark Dowd, remains fully opposed to removing the guards, saying that “common sense should prevail”.

It has never been clearer that we need a new structure for our railways. Labour would take back control by bringing our rail network into public ownership. By reinvesting the revenues that are currently disappearing into shareholders’ pockets, a Labour Government would ensure that we have affordable fares, state-of-the-art trains, safe staffing levels and an end to DOO. We would embrace technology while preserving good, skilled jobs.

This Government, on the other hand, do not have a plan for our rail network. They are writing job cuts into rail contracts, and they stand by as private rail companies mismanage services while making eye-watering profits. Almost a quarter of Merseyrail’s income from passengers is swallowed up in profit. Merseyrail’s owners, Serco and Dutch state-owned Abellio, can expect to pay out average dividends of £6.7 million each. It cannot be fair that profits can be extracted from the travelling public to fund Dutch public railways while our own rail network pays the price by losing guards. Is it too much to ask that they take a smaller slice of the profit so that passengers—who fund their profits, let us remember—might continue to have a safe and secure service?