Asked by: Lorraine Beavers (Labour - Blackpool North and Fleetwood)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, how many people received funding through an Access to Work grant to purchase hearing aids in the last 12 months.
Answered by Stephen Timms - Minister of State (Department for Work and Pensions)
Although the Department holds information on the specific types of support for which Access to Work payments are made, data which would allow payments for ‘hearing aids’ to be identified is not readily available. The data is recorded as descriptive free-text information and extracting it would require manual review of individual records, incurring disproportionate cost.
Statistics on the number of people receiving Access to Work payments by readily available element and support worker categories are published annually in Table PAY02 of the Access to Work official statistics: Access to Work statistics: April 2007 to March 2025 - GOV.UK.
Asked by: Lorraine Beavers (Labour - Blackpool North and Fleetwood)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, how many people who use Access to Work for the provision of British Sign Language interpretation receive funding for an additional condition to difficulty in hearing.
Answered by Stephen Timms - Minister of State (Department for Work and Pensions)
Although the Department collects information on the medical condition(s) of Access to Work customers and the types of support they are awarded and claim payment for, we are unable to link awarded support elements to specific medical conditions without manually examining individual case notes. It would therefore incur a disproportionate cost to identify what support, if any, customers receiving a ‘BSL Interpreter’ have been awarded in relation to medical conditions other than ‘Difficulty in hearing’.
Asked by: Lorraine Beavers (Labour - Blackpool North and Fleetwood)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, how many users of Access to Work received funding for a British Sign Language interpreter in each of the last five years for which figures are available; and what was the average cost per person of those awards.
Answered by Stephen Timms - Minister of State (Department for Work and Pensions)
Statistics on the number of people in receipt of payment for Access to Work support and average annual payments per person, by support worker type which includes a category for ‘BSL Interpreter’ are published in tables PAY02 and AVG02 of the Access to Work official statistics: Access to Work statistics: April 2007 to March 2025 - GOV.UK. Table 1 summarises these figures:
Table 1. Number of customers in receipt of payment and average annual payment received per customer for ‘BSL Interpreter between financial years 2020/21 and 2024/25
Financial Year | Number of customers in receipt of payment for a ‘BSL Interpreter’ | Average annual payment per customer for ‘BSL Interpreter’ (£ nominal) | Average annual payment per customer for ‘BSL Interpreter’ (£ 2024/25 prices) |
2020/21 | 2,810 | 12,700 | 14,900 |
2021/22 | 2,890 | 15,200 | 17,900 |
2022/23 | 2,940 | 16,600 | 18,300 |
2023/24 | 3,170 | 17,200 | 17,900 |
2024/25 | 3,210 | 18,200 | 18,200 |
Notes
Asked by: Lorraine Beavers (Labour - Blackpool North and Fleetwood)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, how his Department is using data to inform proposals for reform of Access to Work.
Answered by Stephen Timms - Minister of State (Department for Work and Pensions)
In the Pathways to Work Green Paper, we consulted on the future of Access to Work and how to improve the scheme so that it helps more disabled people in work. We are considering all aspects of the scheme as we develop plans for reform following the conclusion of the consultation. In addition, available administrative data and management information will be utilised in shaping any proposals.
We have recently concluded (November) the Access to Work Collaboration Committees, in which we engaged with a range of stakeholders, including DPO representatives and lived experience users, to provide discussion, experience, and challenge to the design of the future Access to Work Scheme.
Asked by: Lorraine Beavers (Labour - Blackpool North and Fleetwood)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, how many users of Access to Work who receive funding for British Sign Language interpreters have had their awards expire before their renewal is processed.
Answered by Stephen Timms - Minister of State (Department for Work and Pensions)
We do not hold this information in a way that can be extracted. Identifying such cases would require a manual review of individual awards, which would incur disproportionate cost.
Please find the Official statistics on payments and approvals which are published annually and can be accessed here: Access to Work statistics - GOV.UK
Asked by: Lorraine Beavers (Labour - Blackpool North and Fleetwood)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what steps his Department is taking to help ensure that constituents who are partnered with trained assistance dogs can access public spaces.
Answered by Stephen Timms - Minister of State (Department for Work and Pensions)
No one should be refused access to businesses, services or public spaces because they legitimately have an assistance dog.
Strong protection already exists in the Equality Act 2010, which places a duty on businesses and service providers to make reasonable adjustments to improve disabled people’s access to goods and services so they are not placed at a substantial disadvantage compared to non-disabled people. This reasonable adjustment duty is an anticipatory duty, meaning that those who provide goods, facilities and services to members of the public are expected to anticipate the reasonable adjustments that disabled customers may require, including auxiliary aids.
This could include allowing the use of assistance dogs so that disabled customers have the same access to goods and services and are not placed at a substantial disadvantage compared to non-disabled customers.
The Equality and Human Rights Commission (EHRC), a public body responsible for enforcing the Equality Act, has published guidance for all businesses, including service providers, on this subject. The guidance explains that assistance dogs should be treated as auxiliary aids and not as pets. The guidance makes clear that businesses and service providers should allow assistance dogs access to buildings where dogs would normally not be permitted whenever this is reasonable.
Asked by: Lorraine Beavers (Labour - Blackpool North and Fleetwood)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, if he will commission a review of the (a) clarity and (b) consistency of legislation relating to disabled people with assistance dogs.
Answered by Stephen Timms - Minister of State (Department for Work and Pensions)
No one should be refused access to businesses, services or public spaces because they legitimately have an assistance dog.
Strong protection already exists in the Equality Act 2010, which places a duty on businesses and service providers to make reasonable adjustments to improve disabled people’s access to goods and services so they are not placed at a substantial disadvantage compared to non-disabled people. This reasonable adjustment duty is an anticipatory duty, meaning that those who provide goods, facilities and services to members of the public are expected to anticipate the reasonable adjustments that disabled customers may require, including auxiliary aids.
This could include allowing the use of assistance dogs so that disabled customers have the same access to goods and services and are not placed at a substantial disadvantage compared to non-disabled customers.
The Equality and Human Rights Commission (EHRC), a public body responsible for enforcing the Equality Act, has published guidance for all businesses, including service providers, on this subject. The guidance explains that assistance dogs should be treated as auxiliary aids and not as pets. The guidance makes clear that businesses and service providers should allow assistance dogs access to buildings where dogs would normally not be permitted whenever this is reasonable.
Asked by: Lorraine Beavers (Labour - Blackpool North and Fleetwood)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, if he will make an assessment of the potential merits of introducing a statutory definition for assistance dogs.
Answered by Stephen Timms - Minister of State (Department for Work and Pensions)
No one should be refused access to businesses, services or public spaces because they legitimately have an assistance dog.
Strong protection already exists in the Equality Act 2010, which places a duty on businesses and service providers to make reasonable adjustments to improve disabled people’s access to goods and services so they are not placed at a substantial disadvantage compared to non-disabled people. This reasonable adjustment duty is an anticipatory duty, meaning that those who provide goods, facilities and services to members of the public are expected to anticipate the reasonable adjustments that disabled customers may require, including auxiliary aids.
This could include allowing the use of assistance dogs so that disabled customers have the same access to goods and services and are not placed at a substantial disadvantage compared to non-disabled customers.
The Equality and Human Rights Commission (EHRC), a public body responsible for enforcing the Equality Act, has published guidance for all businesses, including service providers, on this subject. The guidance explains that assistance dogs should be treated as auxiliary aids and not as pets. The guidance makes clear that businesses and service providers should allow assistance dogs access to buildings where dogs would normally not be permitted whenever this is reasonable.
Asked by: Lorraine Beavers (Labour - Blackpool North and Fleetwood)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what steps he is taking to help ensure that digital projects, such as OneLogin, are accessible for deaf people and people with hearing loss who use his Department's services.
Answered by Andrew Western - Parliamentary Under-Secretary (Department for Work and Pensions)
DWP is committed to providing accessible digital services for all our customers in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. Within this legislation DWP is working to ensure that services conform to the Web Content Accessibility Guidelines (WCAG) 2.2 AA. DWP is continuing to onboard some services to the Government Digital Services One Login programme. The accessibility statement for this service is available at: https://signin.account.gov.uk/accessibiliity-statement
For deaf people who use British Sign Language (BSL), DWP has published a 5-year plan to improve BSL services. This includes reviewing digital channels and platforms to improve accessibility for BSL users. DWP is committed to providing suitable methods of communication for customers who are deaf, hard of hearing or speech impaired. The Video Relay Service allows DWP to communicate with customers via a BSL interpreter using a video connection. DWP also has a dedicated DWPSign channel containing many BSL videos on benefits and services. All published video and audio content has closed captions or a transcript.
Asked by: Lorraine Beavers (Labour - Blackpool North and Fleetwood)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, how many outstanding Access to Work scheme payments there were in (a) February 2026, (b) October 2025 and (c) April 2025.
Answered by Stephen Timms - Minister of State (Department for Work and Pensions)
Access to Work (AtW) operates as a reimbursement grant, which means that the service or support must be provided before any payment can be made. Once AtW support has been approved, the customer can then submit their claim for payment. Customers have up to nine months to submit claims for their approved costs. As a result, on any individual day, there will always be claims awaiting review and payment. On average, we are currently processing and clearing claims within 13 days. We have plans in place to reduce this to 10 days.
As of the 1st of February 2026, there were 16,389 payment claims being processed.
As of the 1st of October 2025, there were 9,103 payment claims being processed.
As of the 1st of April 2025, there were 28,499 payment claims being processed.
Please note that the data supplied is derived from unpublished management information, which was collected for internal Departmental use only, and have not been quality assured to National Statistics or Official Statistics publication standard.