NHS: Pre-pandemic Facility Levels

Lord Watts Excerpts

Tuesday 29th March 2022 Lords Chamber

[Lord Kamall (Con)]

The noble Lord makes an important point, and I can see a lot of agreement, judging by noble Lords’ body language. However, we must always be careful about this issue because patients have had different experiences. I have been speaking to noble Lords about this. Some have told me that it is really good and has gone back to normal; others are having real trouble getting access to a GP or even getting someone to answer a phone in the first place. We must be careful, because if I say, “GPs should be doing more,” I will be criticised for being tough on GPs, but if I say that we must understand that GP practices are under a lot of pressure, I will then be criticised for not pushing hard enough to solve the problem. The pandemic accelerated pre-existing trends. We were already moving more towards the use of technology. Some people were quite happy to contact their GP by phone or online, and we will see some of that. We will never go back to 100% face-to-face, but certainly, patients should be able to have face-to-face appointments unless there are good clinical reasons why they cannot.

[Lord Watts (Lab)]

My Lords, is it not about time that the Government reformed GP services? Should we not have GP and diagnostic centres replacing traditional GP services? At the moment, many GPs are making thousands of pounds out of buildings that have been paid for by the NHS. When will the Government be getting value for money for taxpayers?

[Lord Kamall (Con)]

One of the advances we have seen with technology is the community diagnostic centre; these will no longer necessarily be at health centres or GP surgeries. We are looking at rolling them out in the community, in shopping centres and sports stadiums. About 80% of the people on the waiting lists are waiting for diagnostics, so we hope that will be a great way of tackling the waiting list.