Mobile Phone Signal (Fownhope)

Lord Vaizey of Didcot Excerpts

Tuesday 6th January 2015 Commons Chamber

[The Minister for Culture and the Digital Economy (Mr Edward Vaizey)]

What a welcome addition to this debate you are, Mr Speaker. The seamless transition from Mr Deputy Speaker to Mr Speaker perhaps reflects the growing importance of this debate.

May I congratulate my hon. Friend the Member for North Herefordshire (Bill Wiggin) on securing this debate. If the people who watch our debates in this House are sometimes sceptical about politicians and their commitment to their constituents, in the past half hour they will have seen a masterclass in how a constituency MP goes about pressing a case for his constituents. Concerned as he is about their broadband and mobile phone coverage, he has met the Secretary of State; he has met and communicated with all the mobile operators; he has met the regulator, Ofcom; and he has invited colleagues, such as my hon. Friend the Member for Windsor (Adam Afriyie), to visit his constituency to test the mobile signal for themselves. He has covered all the bases and listed for our benefit, and that of Hansard, the number of villages where coverage is poor. He is the definition of a constituency champion, and his constituents will recognise his hard work.

My hon. Friend is knocking at an open door as far as the Government are concerned, and he has already achieved one success—no doubt working with his constituency—because the village of Fownhope will now receive the rural open sure signal project. To be clear that I cannot pull any strings in my area as telecoms Minister, I encouraged villages in my constituency to apply to that project, but as yet I am unaware whether any have achieved success because Vodafone has not chosen to share that data with me.

I met Vodafone today and, to add to the range of ideas put forward by my hon. Friend, I stressed that in my experience as telecoms Minister a lot of rural communities are keen to help themselves. Were Vodafone to offer a tariff to rural communities such as parish councils to provide an open sure signal, at a cost, once its effectiveness has been tested—I understand that Vodafone will meet the costs for the 100 villages networking under the pilot programme—I am sure that a lot of parish councils would look keenly at effectively buying an upgrade for their mobile service on behalf of their parishioners. I have stressed that point to other mobile operators as well.

I am also keen to stress that Openreach should have a tariff—I have been pushing this point for many months—so that it can go to a community and say, “You’re not part of the programme. We have been open in saying that the programme does not yet have 100% coverage, but we will work with you and provide you with a tariff. Crucially, we will work with you physically so that you can undertake some of the infrastructure work.” Openreach is represented in rural communities with many keen farmers with their own equipment who could help, and that would make a huge difference.

[Bill Wiggin]

I should perhaps have mentioned this during my speech, but is the Minister aware that DEFRA has changed the rules for most farmers, so that all their single farm payments will now be made electronically online? Those people cannot always get a signal, so perhaps money could be made available from DEFRA to help with that project, which I welcome.

[Mr Vaizey]

I agree with my hon. Friend. DEFRA put up £10 million at the beginning of this Parliament, which DCMS matched, to help smaller rural and community broadband providers to provide broadband in areas that were not part of the national programme. DEFRA is and will continue to be an effective partner in our broadband roll-out programme, which is developing all the time. I do not want to give the impression that we are doing that on the back of an envelope, because we have a clear programme. It is right for my hon. Friend to highlight the difficulties faced by him, his constituents, and indeed the Prime Minister, but it is also worth stating —perhaps I can turn to the glass-half-full element of the debate—that we are making significant progress.

As my hon. Friend is aware, phase 1 of our rural broadband programme involved a £500 million fund from the Government matched by local authorities and Openreach, to enable up to 90% of premises nationwide to get superfast broadband speeds of at least 24 megabits a second. That programme has already gone out to more than 1.2 million homes. We expect soon to announce the milestone of 1.5 million homes, and we are on course to reach 4 million homes under that programme in good speed. Indeed, in many areas the project is ahead of schedule. As my hon. Friend is aware, in his area about £35 million went into phase 1 of the Hereford and Gloucestershire Fastershire project, covering some 113,000 premises. Latest figures suggest that the programme has already reached 35,000 homes. That figure will be higher by now. The vast majority of those 110,000 premises will be reached this year, although some will be reached in the year after.

My hon. Friend will also be aware of phase 2. We secured an additional fund of £250 million, which was again matched by Openreach and local authorities. In the Fastershire area of Herefordshire and Gloucestershire, that amounts to almost £20 million to target a further 33,000 premises; so, just under 150,000 premises all told in phase 1 and 2, reaching coverage of approximately 93% of all premises in Herefordshire and Gloucestershire.

One important point to make is that, when we have these debates, my hon. Friends and other hon. Members will, understandably, point to where things are not going as well as anticipated and where the problems are in order to highlight those problems. As I say to them again and again, however, we are on the same page. These funds have not come from nowhere. They have not been magicked out of the air in the past week. We recognised, in the very first weeks after the election, that rural coverage for broadband was a big problem. We were not prepared to accept the previous Government’s commitment to provide speeds of 2 megabits under a rural broadband programme. We recognised immediately that by the time the programme rolled out people would be demanding faster speeds. We set a target of 24 megabits, which is more than adequate. Most people nowadays would expect, if they think about how they use broadband—accessing iPlayer, or indeed receiving payments from the rural payments agency—speeds of about 7 megabits or 8 megabits to be more than adequate. We have recognised absolutely the need to provide broadband for rural areas. The programme is, despite some of the critiques that have been levelled at it, going extremely well. We will see even more of a step change this year than there was last year.

The other element of the equation is phase 3—I am still dealing here with fibre broadband, but as my hon. Friend pointed out that is very relevant for mobile broadband coverage—where we have set aside £10 million to test out different technologies. Critics of Openreach will be delighted to know that a number of smaller providers have secured those funds to test out new technologies to reach the very hardest-to-reach premises. When we talk about hard-to-reach premises, we are talking about perhaps a house at the end of a long track, where it would cost £20,000 to £25,000 to provide a superfast broadband connection. In terms of value for money, one could argue whether that is an effective use of taxpayers’ money. If we can find new technologies that would bring down that cost substantially, it is incumbent on us to examine them. Those programmes are under way. We will evaluate them and come up with a sum that we think is adequate to get to our often-stated target of reaching 100%. We have not been specific about when or how much money, but that is our ambition.

[Nigel Adams]

Is the Minister able to enlighten us on possible time scales for the evaluation of those new technologies, which are so important for constituents not just in Herefordshire but north Yorkshire?

[Mr Vaizey]

We are evaluating them at the moment. I hope, certainly by March, that we shall have an indicative assessment of how effective those programmes have been. My hon. Friend took part in the Westminster Hall debate that we held shortly before this debate and compared the area he represents to Herefordshire in terms of rurality. It is also comparable to Herefordshire in being one of the first counties out of the blocks in relation to rural broadband. I am pleased to say that he is doing extremely well, because, in effect, £28 million has been spent in north Yorkshire to bring broadband to his constituents and others, covering 130,000 premises. That programme has ended, as far as I am aware, and we have in fact covered more premises than we targeted—about 141,000 premises have been covered. Another important point to make is that not only is the programme, when it is on the ground and up and running, often going faster than we expect, we often end up covering more premises than we originally targeted. As my hon. Friend the Member for North Herefordshire hinted, there is a difference between desktop research and actually having boots on the ground. I am delighted as well that in north Yorkshire more than £8.5 million is going in to cover a further 20,000 premises.

[Nigel Adams]

I was talking about the last 10%.

[Mr Vaizey]

My hon. Friend knows that even when that programme is complete, given the rurality of his area we will have covered about 92% of the county. We therefore need to find a cost-effective way to reach the last 8%. They are not forgotten; and no premise will be left behind.

I have covered the Government’s position on rolling out rural fibre broadband. As my hon. Friend the Member for North Herefordshire said in his excellent and comprehensive speech, which covered very fairly the Government’s approach to broadband, fibre broadband is essential for mobile coverage, which is why I have spent so much time talking about it. However, we are also focusing on mobile coverage—an issue that has become more and more pressing over the past couple of years.

I can remember getting my first mobile phone. It was actually politics that brought me into the world of mobile phones. When I was selected as the candidate for Bristol, East, I realised I would need a mobile phone to carry out my duties effectively. I do not know whether it was the mobile coverage or my own abilities that saw me turn a 5,000 Labour majority into a 17,000 Labour majority in Bristol, East in the 1997 election, but I remember getting a mobile phone and thinking it was the most extraordinary piece of technology I had ever come across.

The 18 years since have passed in a blur—it is hard to think it is almost two decades since I first dipped my toe in the political waters—and now being without one’s mobile phone is almost like being without one’s left or right arm. Smartphones and tablets—my hon. Friend talked about the tablet Bill Gates introduced 15 years ago—now have the sort of computing power one would have found in a large warehouse computer 40 years ago—somewhere such as the UK Atomic Energy Authority in Harwell in my constituency.

Mobile phones are essential pieces of equipment, and there is no reason why people living in rural areas should not have the same decent service that people get in city areas. However, it is worth inserting a caveat. We must remember that mobile phone companies are private companies. Government Members—and there are only Government Members here today, so we can have a private conversation in which free-market thinking prevails and without anyone taking us on—should applaud this private investment rolling out national networks. It is a highly competitive environment providing low costs for consumers. Indeed, the Government and the taxpayer benefit from the spectrum payments made by mobile phone companies.

A lot of obstacles are put in the way of mobile phone companies rolling out their networks: they have to pay high rents to landlords, they have to get planning permission, and the equipment is expensive. My hon. Friend referred to some of those issues. In particular, he mentioned the electronic communications code, which governs the ability of mobile operators to put up and access masts, and we are keen to press ahead with changes to the code as soon as possible—before the Dissolution of Parliament, I hope.

I would always advise hon. Friends in rural constituencies to work with mobile operators, as my hon. Friend indicated he has done. Sometimes an operator wanting to put up a mast will meet with objection from the local community, and sometimes the landlord will demand a very high rent. I know of one project in the mobile infrastructure project, to which I shall turn in a moment, that was stopped because the community itself objected to a mast, and of another that was stopped because the landlord asked for a sky-high rent. A lot of my hon. Friends can work with their local landowners to ensure, where coverage is bad, that sites could be provided at low cost to the operators, although I am obviously not asking them to give away the value of their land as they are commercial people, just as the operators are.

I shall deal shortly with Fownhope, but as I said earlier, the issue of coverage for mobile phones has become more and more pressing as mobile phones become more and more essential. There is no secret at all here: the Prime Minister was recently moved to comment on the poverty of his mobile phone connection when he was visiting some of the more rural parts of this great country of ours. Hitherto, mobile phone coverage has always been assessed in relation to its coverage of premises, and I am pleased to say that, following the successful 4G auction, all the operators are effectively committed to providing coverage to premises of 98%. Even better news is that while the licence stipulates that such coverage should be completed by the end of 2017, because of the competitive nature of our mobile phone companies, they will all have covered 98% of premises with 4G by the end of 2015—some two years ahead of schedule. In fact, it is safe to say that we have one of the fastest roll-outs of 4G anywhere in the world, and certainly one of the fastest take-ups of 4G.

Premises, of course, are not the same as geography. When my hon. Friend refers to the green, orange and red dots, he means that people are driving around his constituency or indeed walking around it and seeing dropped calls or no coverage at all. That is why, following his meeting with the Secretary of State, the latter was keen to press the mobile phone companies to improve their coverage. In my humble opinion as his junior Minister, I believe my right hon. Friend has secured a landmark deal, which will secure 90% geographic coverage of the UK by the end of 2017. My understanding is that that will get rid of two thirds of not spots, which are what we are talking about when we discuss mobile phone coverage and no operator signal is present.

[Nigel Adams]

The Minister is generous in giving way. This is an incredibly timely debate. Will the Minister remark in his summing up on the fact that 30 years ago last week we had the first ever mobile phone call on a commercial network in the UK? Would it not be nice to think that 30 years on, we would have that 90% or perhaps even more coverage in the UK, given that the technology was rolled out three decades ago?

[Mr Vaizey]

I hear what my hon. Friend says. It is important to note that when the first mobile phone call was made, it was done with a device that was the size of a small brick. Now we have devices that can slip easily into one’s inside pocket and, as I say, they have astonishing computing power. We should be alive to what my hon. Friend says. For example, some people who might have a faux retro nod to the past are keen to go on eBay and buy some old phones such as Nokia ones. They do so for two reasons: one is battery life, but the other is voice coverage. The more sophisticated some phones get, the worse their aerials become. The iPhone that we all have to look cool with and do our e-mails on has a pretty poor aerial, and sometimes the voice coverage we get from our smartphones is not as good as that from a phone that might have been in our pockets 10 years ago.

I hasten to say that I do not want people to take what I just said and run away with it, as I am not recommending that people walk around with a smartphone and a retro phone to cover all the bases, but it is worth noting that sometimes poor coverage, whether it be in using a smartphone or making a call inside an armour-plated Daimler, can be affected by factors other than the proximity of a mobile phone mast.

[Nigel Adams]

I echo what the Minister says, because the best phone I ever had for making phone calls—after all, that is why we bought the things in the first place—was a P3 Nokia phone. I am not sure whether the Minister is old enough to remember the P3.

[Nigel Adams]

We certainly do not still supply them, but I concur with everything the Minister has said.

[Mr Vaizey]

Of course we all fondly remember the old P3 Nokia, and there may well be a market for new retro phones that simply provide good voice coverage.

It is interesting to note the way in which the etiquette of using a mobile phone has changed. Not only am I old enough to remember buying my first mobile phone, but I remember when a previous Conservative Chancellor thought that it was a good idea to levy a tax on mobile phones. As a new technology, they were seen as a scourge, particularly when one was trying to have a quiet dinner in a lovely restaurant and someone was talking on a phone. Now, of course, the etiquette problems are different. There may be a lack of communication between a husband and wife when one of them is using a tablet, or people may be reading e-mails during a meeting when others are trying to have a discussion. Personally, I have moved on from making voice calls. I tend only to text or e-mail, and it is very rare for me to make a call. Perhaps there will not be a market for the retro phone after all.

[Bill Wiggin]

The Minister is lucky to be able to make voice calls, and, indeed, to text. He would not be able to do that if he lived in Fownhope. The biggest robbery of the mobile phone industry resulted from the extortionate 2G and 3G licences that were levied under the last Government, which I believe led to the lack of investment with which we are miserably trying to deal by means of this debate.

[Mr Vaizey]

I hope that I do not become a hostage to fortune when I say that I concur with my hon. Friend. With hindsight, I think that £22 billion was an astonishing amount of money, and the last Government did not use it to invest in digital infrastructure. A much more realistic price was paid for the 4G spectrum that we auctioned recently.

Let me now deal with some of the specific points raised by my hon. Friend. He mentioned, in passing, the mobile infrastructure project. We invested £150 million as a first stab at recognising the problem of poor coverage and not spots. As I have said, both in Westminster Hall and during today’s debate, it has not been smooth running. This is the first time that the Government have been involved in a subsidised project with the mobile phone operators. As 4G was about to be rolled out, we made a 2G project into, effectively, a 4G project. As the case of Fownhope illustrates, another reason for the bumps in the road has been the difficulty of measuring mobile phone coverage objectively.

The aim of the project is to provide coverage for the small percentage of people—0.3% or 0.4%—who currently have none at all. Let me return to my definition of a complete not spot as a place where it is impossible to obtain a signal from any operator. In a partial not spot, coverage can be obtained from one operator, or perhaps two, but not from all of them. The first mast went up in Weaverthorpe, North Yorkshire, in 2013, and we have recently put one up in north Molton, in Devon. In order to assess the not spot data locations, we had to update our original radio plan so that MIP could target true not spot areas. Negotiations are taking place with landlords on 120 sites, and so planning applications have been submitted.

In Fownhope, however, there has been a problem. Ten sites in Herefordshire, four of them in my hon. Friend’s constituency, are at various stages of delivery, including the carrying out of site searches. The mobile infrastructure project had been intended to include the building of a mast to provide coverage for the area, and the delivery contractor, Arqiva, had begun discussions with the planning authority. As my hon. Friend explained, the revised data showed that coverage in Fownhope had improved, although it is not great. There is a handful of not spots on the outskirts of the area, but owing to the small number of premises in a total not spot, it does not qualify for inclusion in the MIP. I know that is disappointing news, as my hon. Friend has made clear, for residents in Fownhope. As I mentioned earlier, mobile phone coverage is a key issue for us. That is why I was so pleased that my right hon. Friend the Secretary of State for Culture, Media and Sport was able to negotiate the deal he negotiated with the operators just before Christmas. That will lead to some £5 billion of investment in mobile infrastructure. Mobile services will come to many areas in the UK for the first time. I also mentioned our planned reforms of the electronic infrastructure code.

Our most recent data estimate that about a quarter of Herefordshire is affected by partial not spots and only a small percentage has no coverage at all. We think that, as a result of that deal, complete not spots in Herefordshire will be eliminated all together, and only 5% will remain in partial not spots. Those improvements should happen over the next three years. Therefore, 95% of Herefordshire should have coverage from all four operators. I hope that my hon. Friend will agree that that is a significant improvement.

My hon. Friend mentioned in passing—he did not dwell on the point—that Ministry of Defence infrastructure exists in his constituency. That point was music to my ears. It reminded me of that well worn phrase “Great minds think alike.” For two or three years, I have been mildly obsessed with the fact that in this country a great deal of digital infrastructure is not joined up. I have finally persuaded the Government to put together a digital taskforce, chaired by my right hon. Friend the Minister for the Cabinet Office. Working with me and some very able officials, he has discovered about 23 different digital projects that the Government are nominally responsible for. We are already making significant savings for the taxpayer, running into hundreds of millions of pounds. More importantly, to address the point that my hon. Friend made, we are joining up those projects—I am not saying we can do this overnight or that the infrastructure in his constituency would be relevant—so that we can use existing infrastructure to upgrade the digital capability of an area. His point is therefore extremely well made and we are looking at the issue.

As for the trial period for mobile phones, it is a good point to make to mobile phone operators—they should give people the chance to try out a phone for a period. There may be commercial reasons why that proves difficult. It may be difficult, if people return a phone, to sell it to another customer. There may be an attrition rate for people who take a phone on a trial period and do not return it. There may be costs associated with trying to track down people who inadvertently do not return the phone.

[Bill Wiggin]

It is not necessarily essential that those people should try the phone. It is the signal that is key, so only a SIM card is required.

--- Later in debate ---

[Mr Vaizey]

I hear what my hon. Friend says. Often people underestimate the ingenuity and entrepreneurship that exist in the House. Perhaps we could together propose to mobile phone companies a SIM card that simply expires after seven days so that people could fit it in their phone to check whether it worked. It should be possible to go on a website provided by the relevant operator to at least have some assessment of whether the area receives coverage from that operator.

Speaking off the top of my head, having a lower tariff in areas with poor coverage strikes me as somewhat problematic. I would not want to be too cynical, but people might suddenly arrive as potential lodgers in rural areas to take advantage of the lower tariff and then merrily use their phone in London for extended periods, so that may be difficult. However, my hon. Friend has an answer to that point.

[Bill Wiggin]

The Minister has just created the most marvellous whip with which to beat the mobile phone operating companies so that people do not do that, because the signal will be just as good in the rural areas. I congratulate him on that brilliant suggestion.

[Mr Vaizey]

I am not sure that that would be the answer that the mobile phone operators wish to receive, but as a former Whip my hon. Friend is keen on whipping the mobile phone operators into shape. He has already done that most effectively with this timely Adjournment debate.

May I conclude by offering a metaphorical hand across the Chamber? I often find myself, both in this Chamber and Westminster Hall, hearing the concerns of both hon. Friends and other Members. My message to them again and again is that the Government have heard these concerns, and what we are debating is not the principle that rural areas deserve better broadband coverage and better mobile phone coverage, but the detail of the implementation. The spirit is always willing, but it is, I am afraid, sometimes the case that the flesh is weak.

Question put and agreed to.