NHS: Long-term Sustainability

Lord Turnberg Excerpts

Thursday 18th April 2024 Lords Chamber

[Lord Turnberg (Lab)]

My Lords, I too thank the noble Lord, Lord Patel, for his very wise words when introducing this debate; I would expect nothing less. What a pleasure it was to hear the maiden speech of the noble Baroness, Lady Ramsey; I am sure we will hear more from her.

The excellent Library report for this debate suggests that there may be little benefit in seeking new ways of funding and new systems of delivering the NHS. I was reminded of the economist Maynard Keynes, who said that any proposed change should not only produce improvement but be sufficiently better to make up for the evils of transition. We have seen plenty of evils of transition over the years. I will focus on one set of problems among the many which need attention.

The difficulties faced by patients coming to hospitals have been well rehearsed: crowded emergency departments, queues of ambulances waiting outside, long waiting lists for patients needing to be admitted, cancelled operations—the list is endless. I am acutely aware of them as someone who has spent most of his working life in hospitals. However, if there are to be any solutions, they must be found outside hospitals and in the community, where social, community and primary care are hardly coping under their loads.

This is where the problems for hospitals, and for everywhere else, arise. Age UK noted that 700,000 elderly patients were attending emergency departments because they could not get an appointment to see their GP. Over 15% of acute hospital beds are occupied by patients waiting, sometimes weeks, to get out of hospital. Some patients wait so long for care in the community that they are much more ill by the time they reach hospital. It is therefore little wonder that hospitals are overwhelmed. So, I make no excuse for focusing on the problems in the community, as other noble Lords have. They have been accumulating for many years. Local authorities’ funding has been squeezed to the point where they clearly are not coping. Because almost two-thirds of their budget is spent on social and community care, these are being cut to the bone.

We now have far too many vacancies for health visitors and district nursing posts. Meals on wheels has disappeared and support services are squeezed out completely. Yet demand for social care is increasing. There were almost 2 million requests to social care departments in 2023, and waiting lists are growing. Some wait many months for assessments and when they get to the front of the queue, they have to go through a tortuous and bureaucratic process that few can understand. As others have said, it is a two-stage system: an assessment of whether they really need support, and of whether they can afford to pay. Few can understand it, and few can pass.

Then, there is the problem faced by the very large number of people cared for at home by relatives and friends. Many such carers give up paid employment to look after their relatives. If they apply for help and if they can get through the mountain of bureaucracy, they may be able to receive £76.75 per week—ludicrously low recompense when it is recognised that this huge number of independent carers, several million of them, are saving the Exchequer vast amounts of money. Surely, we can do better than that.

Finally, I will shine a light on what is a disgrace in social care: the way we treat our social care staff. We treat all NHS staff badly, but care staff are at the bottom of the pile. Not only are they the poorest paid employees, who can earn much more in jobs outside caring; they are also treated badly for the vital role they play. They do not have a nationally recognised training programme or an approved and registered qualification. The lack of a professional qualification or the prospect of career progression causes many to leave caring within the first 12 months. Some 10% of jobs are vacant—approximately165,000 vacancies are currently advertised—and high sickness and absentee rates are far too common. The picture I have described has been creeping up for years.

Will the Minister look again at how to make the careers of care home workers sufficiently attractive, so that we can retain as well as recruit them? Will he press for them to have professional qualifications after recognised training programmes, along with the prospect of career progression? Will he reduce the distressful level of bureaucracy faced by applicants for social care? If there is any more money—and quite large amounts were being bandied about last year that have not become visible on the ground—it should be focused where it would have most impact: on community and social care.