Rail Cancellations and Service Levels

Lord Snape Excerpts

Thursday 1st December 2022 Lords Chamber

[Baroness Vere of Norbiton (Con)]

There were plenty of questions to be getting on with there. I am afraid that I am not aware of the loophole that the noble Baroness referred to. I will take that back to the department and write to her with an explanation of how that is included in the performance figures and whether or not we are able to improve the communications with passengers so that they know that trains are not running. We know that certainty is always the best option when it comes to running passenger services. The noble Baroness spoke about the performance fee. I am not entirely sure that it was a performance fee; it may have been a management fee. All fees go through an independent process. If payments are made, they are as a result of the contractual and legal obligations that the Government have with the train operating companies.

[Lord Snape (Lab)]

My Lords, would the Minister accept that Avanti does not just run its services badly but is responsible for the poor operation of many railway stations? My journey from Birmingham International this morning is a perfect example of how bad things are. I arrived for the 12 o’clock train. The lift had been out of order for three weeks. On the board, the train was shown as being on time; when I got through the barrier, it was shown as cancelled; and when I got to the platform, it was shown as delayed. The staff are unsupervised, unmotivated and disillusioned because of the lack of any management operation so far as Avanti is concerned. I asked to see the manager, but there are no managers around. I got to London the usual 40 minutes late. If Ministers had to travel on this shoddy service, Avanti would have been fired months since.

[Baroness Vere of Norbiton (Con)]

Obviously, I am deeply disappointed by what the noble Lord experienced. Ministers do travel on these services; I get it in the neck quite frequently from colleagues. I reassure the noble Lord that I have arranged a meeting with the Rail Minister, as promised previously in your Lordships’ House. That is now in the diary and I hope to be able to share the date of that meeting with noble Lords. I hope the noble Lord will come to that meeting, set out his concerns and allow the Rail Minister to set out exactly what the Government are doing, working with Avanti, TPE and many of the train operating companies, to improve services across the country.